Byron K. Parker
Dallas,TX
Summary
.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
18
18
years of professional experience
Work History
Manager – Billing Operation – Finance
The University of Texas Southwestern Medical Center
Dallas, TX
01.2025 - Current
- Lead and manage all aspects of the revenue cycle, including billing, collections and credentialing.
- Provide leadership and direction to mid-level RCM management.
- Contribute to coding and payer relations strategies.
- Ensure accurate and compliant billing practices by overseeing claim submission, payment processing, and collections.
- Develop and optimize billing and coding workflows to enhance revenue and ensure adherence to payer guidelines and regulatory standards.
- Ensure all revenue cycle operations are in compliance with relevant federal, state, and payer regulations, including HIPAA, ICD-10, CPT, HCPCS, and payer-specific guidelines.
- Conduct regular audits of coding, billing, and documentation practices to identify and address discrepancies, ensuring accuracy and compliance.
- Play a key leadership role in financial audits. Oversee denial management processes, collaborating with billing teams to analyze, resolve, and reduce denials and rejection rates.
- Implement strategies to improve claim acceptance and expedite payment turnaround times.
- Contribute the development and management of operational budgets, forecasts, and financial models to ensure the achievement of organizational financial objectives.
- Conduct cost analysis and develop financial models to support decision-making, improve cost efficiency, and identify opportunities for savings.
- Lead, mentor, and manage a team of financial operations professionals, fostering a culture of continuous improvement, high performance, and cross-departmental collaboration.
- Work closely with the Director of Finance to ensure alignment on financial reporting, compliance, and areas where operational finance intersects with cost optimization.
- Prepare regular reports for senior leadership on the health of the revenue cycle, including trends, issues, and areas for improvement.
- Provide actionable insights and recommendations to enhance financial outcomes and drive improvements in revenue cycle operations.
- Managed cross-functional teams, fostering collaboration and driving project completion on time and within budget.
- Developed and implemented process improvements, resulting in streamlined operations across multiple departments.
- Analyzed operational data to identify trends, informing decision-making and strategic planning initiatives.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Improved marketing to attract new customers and promote business.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Increased market share with strategic business development efforts, expanding into untapped markets.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Developed detailed plans based on broad guidance and direction.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Managed senior-level personnel working in marketing and sales capacities.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Manager – Office of Access Management
The University of Kansas Health System
Kansas City, KS
01.2024 - 01.2025
- Maintains consistency with Administrative and Departmental policies with appropriate behavior, attitude, attendance, confidentiality, professionalism, and reliability.
- Responsible for monitoring the registration area operation to include policies and procedures for Inpatient, outpatient, primary care call center and ambulatory operations.
- Assures criteria for Medicare/Medicaid, Campus, and other Third-Party Payors are met by physician orders on all outpatient, observation, and inpatient admission.
- Ensure documentation is complete and accurate for patient medical records, including data entered in hospital computer system or other mediums for patient information.
- Ensures compliance with applicable laws and regulations. Promotes confidentiality among associates and within the processing of patient information.
- Ensure point-of-service (POS) collections for assigned Strive to create an atmosphere that fosters excellent patient satisfaction areas meet established goals.
- Ensure insurance verification is performed, and precertification are received timely to prevent insurance denials. Insure these activities are documented in patient accounts.
- Ensure staffing is appropriate to meet patient needs and seek to exceed patient expectations. Work within productivity guidelines to accomplish this goal.
- Consistently seeking continuous improvement that will enhance department operations, patient satisfaction, and Associate satisfaction.
- Review Associate performance for recognition, evaluation, coaching, training, and correction as needed.
- Ensure errors are corrected timely and feedback/training is provided to Associates for improvement.
- Work with other supervisory Associates to help create a cohesive leadership team within the department that can see or anticipate needs and manage functions to alleviate disruption of workflow.
- Consistently seek continuous improvement that will enhance department operations, patient satisfaction, and Associate satisfaction.
- Various other duties are necessary to achieve department and facility objectives.
- Led operational initiatives to enhance patient care and streamline workflows.
- Developed training programs for staff to improve compliance with healthcare regulations.
- Implemented process improvements that reduced wait times in outpatient services.
- Coordinated interdisciplinary teams to achieve departmental goals and promote collaboration.
- Analyzed performance metrics to identify areas for operational efficiency gains.
- Mentored junior managers, fostering leadership skills and professional growth within the team.
- Spearheaded strategic planning sessions to align departmental objectives with organizational vision.
- Championed quality improvement projects that elevated patient satisfaction scores across services.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Streamlined project delivery processes, significantly reducing time to market for new product launches.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Increased market share with strategic business development efforts, expanding into untapped markets.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Developed detailed plans based on broad guidance and direction.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Launched quality assurance practices for each phase of development
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Managed senior-level personnel working in marketing and sales capacities.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Supervisor, Pre-Arrival Patient Financial Services
The University of Texas Southwestern Medical Center
Dallas, TX
01.2020 - 01.2024
- Ensure that all policies and procedures function in accordance with state and federal laws.
- Lead the day-to-day operation, coordination of benefit and insurance authorization services.
- Lead the department to improve patient, provider, and staff satisfaction.
- Identify opportunities to increase quality, safety, effectiveness, and efficiency.
- Identify indicators to measure, evaluate, and improve care.
- Develop a strong, collaborative relationship with the clinic physician medical director and/or regional partner.
- Assure that patient/family centered care is provided within Clinics.
- Assure compliance with applicable ambulatory service standards and clinic accreditations.
- Initiate the development and revision of policies and procedures specific to the care programs.
- Supervised daily operations, ensuring adherence to departmental protocols and compliance standards.
- Led team in implementing process improvements, enhancing workflow efficiency and service delivery.
- Developed training programs for staff, fostering skill enhancement and professional growth.
- Managed scheduling and resource allocation to optimize departmental performance and productivity.
- Coordinated cross-functional collaboration to streamline patient care processes and improve outcomes.
- Analyzed operational data to identify trends, informing strategic decision-making for resource management.
- Mentored junior staff, promoting best practices and encouraging a culture of continuous improvement.
- Facilitated regular team meetings to communicate objectives, align goals, and address challenges effectively.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Increased customer retention rates by implementing customer feedback into actionable improvements.
- Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
- Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
- Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
- Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Pioneered adoption of new technologies that streamlined tasks and enhanced productivity across team.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
- Implemented cost-saving measures, significantly reducing operational expenses.
- Streamlined inventory management processes, leading to more organized and efficient stock handling system.
- Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
- Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
- Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
- Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities-maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Improved staffing during busy periods by creating employee schedules and monitoring call-out.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Developed detailed plans based on broad guidance and direction.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Launched quality assurance practices for each phase of development
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Managed senior-level personnel working in marketing and sales capacities.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Manager, Patient Financial Services
Parkland Health & Hospital System
Dallas, TX
01.2020 - 01.2021
- Lead the staff demonstrate a working knowledge of personal computers and other standard office equipment.
- Lead the staff to interview patients for the purpose of financial eligibility determination.
- Lead the staff to assist patients with Parkland Community Health Plans and required forms.
- Lead the staff to assist with Third Party Administrators and insurance verification procedures and understand managed care and insurance contractual arrangements.
- Lead the staff to handle potentially stressful situations and multiple tasks simultaneously including instructing and counseling patients regarding Parkland payment policies and public assistance programs.
- Lead the staff demonstrate a working knowledge of personal computers and other standard office equipment.
- Lead the staff to interview patients for the purpose of financial eligibility determination.
- Lead the staff to assist patients with Parkland Community Health Plans and required forms.
- Led cross-functional teams to enhance operational efficiency and patient care delivery.
- Developed strategic initiatives to improve departmental performance and resource allocation.
- Implemented quality improvement programs resulting in better compliance with healthcare standards.
- Mentored staff on best practices, fostering professional development and team cohesion.
- Analyzed data trends to inform decision-making and optimize service delivery processes.
- Coordinated interdepartmental communication to streamline operations and reduce delays.
- Oversaw budget management, ensuring alignment with organizational goals and financial sustainability.
- Evaluated program effectiveness, recommending adjustments for continuous improvement in patient outcomes.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Streamlined project delivery processes, significantly reducing time to market for new product launches.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Increased market share with strategic business development efforts, expanding into untapped markets.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Developed detailed plans based on broad guidance and direction.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Launched quality assurance practices for each phase of development
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Managed senior-level personnel working in marketing and sales capacities.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Manager - Referral Management
Southwestern Health Resources
Dallas, TX
01.2019 - 01.2020
- Lead the staff to interview patients for the purpose of financial eligibility determination.
- Lead the staff to assist patients with Parkland Community Health Plans and required forms.
- Lead the staff to assist with Third Party Administrators and insurance verification procedures and understand managed care and insurance contractual arrangements.
- Lead the staff to handle potentially stressful situations and multiple tasks simultaneously including instructing and counseling patients regarding Parkland payment policies and public assistance programs.
- Performs audit denial review to ensure internal policies and procedures are followed.
- Ensures compliance with federal and state regulations, and that commercial payers guidelines are followed.
- Provides day-to-day oversight and supervision of assigned staff.
- Sets performance goals for assigned staff, monitors their work performance and attendance. Provides coaching to assigned staff and conducts weekly team meetings.
- Ensures that the staff is adequately trained to meet work volumes and identifies deficiencies to ensure employees receive additional training as necessary.
- Promotes, and maintains, positive relationships with both internal and external customers. Maintains confidentiality, in accordance with HIPAA regulations and University policy, with patients and commercial insurance carriers regarding sensitive data and financial affairs.
- Assist Upper Management in preparing quarterly/yearly department budgetary reports.
- Evaluate revenue function to ensure the department goals are met and maintained.
- Identifies and assesses relevant regulatory changes to ensure policies and procedures remain compliant with federal and state law.
- Assists with the management of Human Resources activities for direct reports in regard to recruiting and selection, hiring and termination, training, professional development, mentoring, counseling, and performance evaluations.
- Performs other duties as assigned.
- Developed and implemented strategic initiatives to enhance operational efficiency across departments.
- Led cross-functional teams to streamline patient care processes and improve service delivery.
- Analyzed performance metrics to identify areas for improvement and drive organizational goals.
- Mentored staff in best practices, fostering a culture of continuous improvement and accountability.
- Collaborated with stakeholders to align resources and optimize project outcomes in healthcare services.
- Oversaw budget management, ensuring resource allocation aligns with strategic objectives and priorities.
- Facilitated training programs that enhanced employee skills and improved overall team performance.
- Established key performance indicators to measure success and ensure compliance with industry standards.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Increased market share with strategic business development efforts, expanding into untapped markets.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Streamlined project delivery processes, significantly reducing time to market for new product launches.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Developed detailed plans based on broad guidance and direction.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Launched quality assurance practices for each phase of development
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Managed senior-level personnel working in marketing and sales capacities.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Supervisor, Referral Management
Presbyterian Hospital of Dallas
Dallas, TX
01.2008 - 01.2015
- Coordinates and processes patient referrals to completion with precision, detail and accuracy.
- Prioritizes HPP patients in Primary Care Physicians panel, stats, expedites and orders over 5 days.
- Schedules patient (Preferred Providers List of Specialist) and notifies them of appointment information, including date, time, location, etc.
- Uses Web IVR to generate authorizations and pre-certification (Avidity, Navinet, AIMS, exchange, Care plus, Health help NIA) and any other approved web IVR for authorization processing.
- Completes orders with proper documentation on where patients are scheduled and how patients were notified.
- Referrals have been sent to specialist office & confirmed receipt.
- Prepares and actively participates during physician/clinician daily huddles utilizing RITS Huddle Portal and huddle guide.
- Communicate effectively the physicians/clinicians’ needs or outstanding items regarding patients.
- Referrals that have a red exclamation mark STAT/ASAP written on them will be given priority and will be scheduled that day by the Referral Coordinator.
- Enter all Inpatient and Outpatient elective procedures in Salesforce.
- Ensures patient's external missed appointment are rescheduled and communicated to the physician/clinician.
- Participates in Super Huddle and provides updates on high priority patient’s referrals.
- Addresses referral-based phone calls for Primary Care Physicians panel.
- Completes and addresses phone messages within 24 hours of call.
- Retrieves consultation notes from the consultation tracking tool.
- Follows up on all Home Health and DME orders to ensure patient receives services ordered.
- Always provide extraordinary customer service to all internal and external customers (including patients and other medical team members).
- Utilization of patient messaging tools.
- Performs other related duties as assigned.
- Performs other necessary duties as assigned by the Director to meet the goal of providing quality health care services.
- Supervised daily operations to ensure compliance with hospital standards and regulations.
- Trained and mentored new staff in procedural protocols and patient care techniques.
- Implemented workflow improvements that enhanced team efficiency and reduced turnaround times.
- Coordinated interdepartmental communication to streamline patient services and resource allocation.
- Conducted performance evaluations, providing constructive feedback to support staff development.
- Managed inventory control, ensuring adequate supply levels for uninterrupted patient care services.
- Developed training materials to facilitate onboarding processes for new employees effectively.
- Led quality assurance initiatives, fostering a culture of continuous improvement across departments.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
- Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
- Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
- Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
- Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
- Streamlined inventory management processes, leading to more organized and efficient stock handling system.
- Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
- Implemented cost-saving measures, significantly reducing operational expenses.
- Pioneered adoption of new technologies that streamlined tasks and enhanced productivity across team.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
- Increased customer retention rates by implementing customer feedback into actionable improvements.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
- Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Developed detailed plans based on broad guidance and direction.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Launched quality assurance practices for each phase of development
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Managed senior-level personnel working in marketing and sales capacities.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Education
Bachelor of Arts - Business Administration
Ashford University
San Diego, CA05.2013
MBA -
The University of Texas At Dallas
Dallas, Texas05.2020
Certified Healthcare Access Manager - CHAA -
National Association of Healthcare Access Management
San Jose, CA07-2022
Timeline
Manager – Billing Operation – Finance
The University of Texas Southwestern Medical Center
01.2025 - Current
Manager – Office of Access Management
The University of Kansas Health System
01.2024 - 01.2025
Supervisor, Pre-Arrival Patient Financial Services
The University of Texas Southwestern Medical Center
01.2020 - 01.2024
Manager, Patient Financial Services
Parkland Health & Hospital System
01.2020 - 01.2021
Manager - Referral Management
Southwestern Health Resources
01.2019 - 01.2020
Supervisor, Referral Management
Presbyterian Hospital of Dallas
01.2008 - 01.2015
Bachelor of Arts - Business Administration
Ashford University
MBA -
The University of Texas At Dallas
Certified Healthcare Access Manager - CHAA -
National Association of Healthcare Access Management