Summary
Overview
Work History
Education
Skills
Timeline
Generic

Byron Lopez

Highland Park,CA

Summary

Dedicated management professional with experience leading high-performing teams in a diverse and dynamic environment. Adept in developing and implementing service strategies tailored to customer needs, managing customer complaints, and driving customer satisfaction.

Overview

8
8
years of professional experience

Work History

Operations Manager

Xanitos
01.2024 - Current
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Increased profit by streamlining operations.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Joint commission
  • Implemented Shoes 4 Crews
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Safety huddle and daily stretches with staff
  • Epic Bed Throughput
  • Floor Care experience


MANAGER OF ENVIRONMENTAL SERVICES & DIETARY

Gateway Hospital & Community Mental Health Center
08.2023 - 12.2023
  • Developed policies and procedures for effective waste management operations.
  • Facilitated communication between internal departments regarding environmental compliance requirements.
  • Managed inventory control systems including tracking product usage levels and ordering supplies as needed.
  • Investigated incidents involving potential health or safety violations in accordance with company policy.
  • Created detailed reports on environmental performance.
  • Supervises staff concerning specific areas of responsibility which include quality standards, department policies and procedures, and service levels.
  • Create and manage departmental schedules using PAYCOM system.
  • Ensures compliance with federal, state, and local regulations.
  • Interviews and selects environmental services and Nutrition personnel.
  • Conducts annual performance evaluations in the department.
  • Maintains and adheres to environmental services departmental policies/procedures relative to OSHA, DHS, AOA, NFPA, OSHPD, County, and other governing agency regulations and standards.
  • Coordinates, schedules, oversees and conducts employee training/development necessary to meet established performance standards, teamwork, and service criteria.
  • Performs area inspections with assigned EVS and Nutrition personnel to evaluate/monitor performance, customer satisfaction, and infection prevention program compliance.
  • Ensures compliance with sanitation and food temperatures, including preparation for inspections by the county and AOA.
  • Ensures general inspections are completed daily, and monthly inspections are completed in all building areas.
  • Supervises EVS and Nutrition employees (if applicable) to ensure that work techniques, quality assurance standards, department policies and procedures, and job specifications are adhered to.
  • Assists in maintaining budget compliance.
  • Identifies and recommends opportunities to decrease costs and increase service levels.
  • Participate in Environment of Care inspections.
  • Manages and maintains EVS and Nutritional inventory supplies with established par levels.
  • Assists in maintaining in-service information for EVS and Nutrition Staff for both mandatory educational and training needs.
  • Assists in ordering supplies and inventory logistics within the department.
  • Holds monthly Environmental EVS & Nutrition staff meetings.
  • Ensures staff complete all mandatory training and other employment requirements.
  • Assists in the development and implementation of departmental policies and procedures and work standards.
  • Coordinates special projects as assigned, including working with other departmental leaders to meet their needs for specific events.
  • Create and manage work orders (internal and external) and manage logistics for repairs needed to equipment within the department, indicators, trends, and issues for management review.
  • Developed and implemented operational procedures that improved efficiency and productivity.
  • Supervised and directed daily work of team of 50 sanitation personnel.

SUPERVISOR

Block By Block
11.2022 - 09.2023
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Delegated high volumes of work to empower team, build trust and assist with professional development.
  • Coordinate recruitment, selection of candidates.
  • Create a culture that would make everyone want to join your team!
  • Continual adjustments to the deployment of resources to match changing needs.
  • This includes resources of the 'human kind.' Basically, redeploying according to daily needs.
  • Continual problem identification and solving to improve the quality of the program.
  • One team, One Goal.
  • Frequently inspected production area to verify proper equipment operation.
  • Gathered, organized and input information into digital database.
  • Educated staff on organizational mission and goals to help employees achieve success.

EVS MANAGER

Servicon
09.2018 - 10.2022
  • Developed strategies for improving efficiency within the organization's event services division.
  • Utilized data analytics tools to analyze past performance metrics of various types of events.
  • Provide exemplary environmental, custodial, and maintenance services that meet stringent infection-prevention healthcare standards.
  • Joint Commission Surveys and preparedness at LAC+USC Medical Center Emergency Department, Operation Rooms, and Clinics.
  • Supervising under Union Regulations.
  • Implementing facility Policy and Procedures.
  • Following County Fire and Safety Guidelines.
  • Provide a healthy and positive environment to help others thrive.
  • Learn and Adapt to Emerging Viral Pathogens.
  • Facilitate facility events, job fairs, and meetings.
  • Support the Area/Operations Manager in tracking and reporting quality, performance, and financial Key Performance Indicators (KPIs) and other management duties as directed.
  • Directly supervise, engage, guide, coach and motivate all team members.
  • Interview and hiring, conduct on-boarding orientation, reviewing and evaluating work quality / performance, counseling, coaching, and corrective action including proper written documentation of performance improvement areas, annual performance appraisal/review, and participate in union grievances.
  • Conduct and support training programs for all team members on subjects including safety regulations, procedures, efficient and cost-effective methods of cleaning and equipment preventive maintenance.
  • Conduct safety meetings with team daily. In conjunction with Safety Administrator, perform on the spot correction, counseling and retraining of unsafe procedures.
  • Perform a thorough root-cause analysis, accurately prepare report, timely submit to Safety & Loss Control Department and re-train associates in conjunction with the Area/Operations Manager for all incidents / accidents that occur.
  • Coordinate and complete all Corporate Training Programs Schedules.

HOUSEKEEPER 2

Servicon
09.2017 - 09.2018
  • Dust-mopped, vacuumed, and buffed floors to maintain a clean and safe environment.
  • Demonstrated ability to clean and organize multiple rooms efficiently and effectively.
  • Emptied trash cans and carried full trash bags to dumpsters and outside garbage bins.
  • Terminal cleanings and Discharge cleanings for ER & OR Departments at Los Angeles General Hospital.
  • Patients First Training on Patient Empathy.
  • Trash handling with Bio & Chemo Waste.
  • Terminal clean
  • Blood bank/stem cell quarterly cleanings.


Education

High School Diploma -

Opportunities For Youth
Los Angeles, CA
06.2020

Skills

  • Client Engagement
  • Strong verbal communication
  • Quality Inspections
  • People-Oriented
  • PowerPoint
  • Key Performance Indicators (KPIs)
  • Safety Compliance
  • Routine Inspection
  • Data Analysis Kronos (Payroll)
  • SKILLS
  • Project management
  • Intermediate with Excel, Windows
  • Customer Satisfaction
  • Safety Awareness
  • Bilingual ( Spanish )

Timeline

Operations Manager

Xanitos
01.2024 - Current

MANAGER OF ENVIRONMENTAL SERVICES & DIETARY

Gateway Hospital & Community Mental Health Center
08.2023 - 12.2023

SUPERVISOR

Block By Block
11.2022 - 09.2023

EVS MANAGER

Servicon
09.2018 - 10.2022

HOUSEKEEPER 2

Servicon
09.2017 - 09.2018

High School Diploma -

Opportunities For Youth

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