BYRON MARTINEZ
Los Angeles,CA
Summary
Experienced Appliance Installation & Operations Specialist with 10+ years across installation, routing, inventory oversight, training, customer service, and field inspections. Known for managing teams, improving workflow efficiency, and delivering high-quality results. Skilled at resolving complex field issues, coordinating logistics, and maintaining exceptional customer satisfaction.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Owner / Lead Operations Manager
Prime Appliance Installations LLC
Los Angeles, USA
01.2023 - Current
- Founded and manage a full-service appliance installation company supporting contractors and Howard's Appliance & Mattress.
- Oversee routing, scheduling, staffing, truck utilization, and daily operational planning.
- Use Dispatch Track for route optimization, photo documentation, and accurate invoicing records.
- Verify inventory accuracy before dispatch, ensuring correct appliances, parts, and quantities.
- Train employees on installation standards, safety protocols, customer service, and field modifications.
- Provide on-site troubleshooting and technical solutions to complete complex installs successfully.
Senior Installer
Installation Pro
Redlands, USA
01.2022 - Current
- Perform residential appliance installations with strong attention to safety, code requirements, and manufacturer specifications.
- Document pre- and post-installation conditions using Dispatch Track to support billing and quality control.
- Partner with dispatchers and customer advocates to resolve schedule changes and customer concerns.
- Maintain clean, professional, and safe work environments inside client homes.
- Diagnose and resolve installation issues on-site to minimize returns and repeat visits.
Level III Installer / Field Inspector
Pirch
Santa Ana, USA
01.2022 - 12.2022
- Completed pre-installation inspections to verify measurements, electrical, plumbing, and ventilation requirements.
- Trained new installers monthly on safe handling, tool use, and premium appliance installation standards.
- Led small crews in the field, improving efficiency and reducing customer complaints.
- Confirmed job routes and ensured all tools, parts, and materials were prepared before departure.
Appliance Installer
Platinum Installations
Montebello, USA
01.2012 - 12.2022
- Installed appliances for Best Buy, Pacific Sales, Ferguson, and Howard's as a trusted third-party installer.
- Completed site measurements and pre-inspections to avoid fit issues and installation delays.
- Delivered and installed appliances safely while protecting customer property and surroundings.
- Recommended and sold additional kits, hoses, and accessories required for proper installation.
- Helped train new hires on job preparation, safety, customer etiquette, and basic troubleshooting.
Education
High School Diploma -
Felicitas and Gonzalo Mendez Learning Center
Los Angeles, CA01.2011
Skills
- Operations Management
- Staff Leadership
- Inventory Control
- Technical Installation
- Routing
- Customer Communication
- Problem Solving
- Training & Development
- Detail-Oriented
Certification
- Miele
- JennAir
- Dacor
- SubZero
- Wolf
References
- Cesar Cervantes, Regional Manager, Best Buy/Pacific Sales, (323) 228-4511
- Cody Watts, Owner, Installation Pro, (909) 768-3650
Languages
- English
- Spanish
Timeline
Owner / Lead Operations Manager
Prime Appliance Installations LLC
01.2023 - Current
Senior Installer
Installation Pro
01.2022 - Current
Level III Installer / Field Inspector
Pirch
01.2022 - 12.2022
Appliance Installer
Platinum Installations
01.2012 - 12.2022
High School Diploma -
Felicitas and Gonzalo Mendez Learning Center