Byron McClendon
Greenville,SC
Summary
Forward-thinking Administration Professional optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
8
8
years of professional experience
Work History
Operations Supervisor
USF Holland - Division Of YRC Worldwide
Piedmont, SC
12.2021 - Current
- Develop and implement strategies to improve team productivity and efficiency.
- Inspect work areas, report hazards, and maintain proper function of safety equipment.
- Supervise 18 laborers to complete tasks efficiently.
- Resolved conflicts between team members and addressed complaints or grievances.
- Divide and categorize cargo received and redirect shipments in response to customer requests.
- Maintain and establish levels of goods based on sales forecasts and demands to fulfill orders on time.
- Train new laborers on job duties, company policies, and safety procedures for rapid onboarding.
- Interpret and advise on labor relations policies and previously negotiated agreements.
- Mediate discussions between employer and employee representatives in attempts to reconcile differences.
- Resolve concerns, improve operations, and provide exceptional service.
- Excellent communication skills, both verbal and written, between management and union stewards.
- Identify issues, analyze information, and provide solutions to problems within outbound operations.
- Use critical thinking to break down problems, evaluate solutions, and make decisions.
- Completed paperwork, recognizing discrepancies and promptly addressing them for resolution.
- Developed and maintained courteous and effective working relationships.
Implementation Manager
US Pack Logistics
Greenville, SC
02.2021 - 10.2021
- Oversaw implementation lifecycle processes based on organizational needs, regulatory requirements, and customer demand.
- Created implementation methodologies to control project costs and meet deadlines.
- Collaborated with team to cultivate resources and reference material for technical installation, troubleshooting, and maintenance.
- Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development processes from unforeseen delays and costs.
- Documented specialized data and requirements to address business demands.
- Oversaw large portfolios of projects to support teams, report progress, and influence positive outcomes for key stakeholders.
- Maintained licensing contracts with vendors.
- Developed project plans to identify key issues, approaches, and performance metrics.
Customer Care Technician
Rooms To Go
Greenville, SC
11.2014 - 01.2021
- Responded to customer needs through competent customer service and prompt problem-solving.
- Analyzed customer feedback for process improvements to achieve long-term business objectives.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Resolved concerns with products or services to help with retention and drive sales.
- Met customer call guidelines for service levels, handle time and productivity.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed timely and effective replacement of damaged or missing products.
Seasonal PT Operational Supervisor
UPS Freight
Spartanburg, SC
09.2018 - 12.2018
- Developed standard operating procedures for team to follow and maintained records of activities.
- Supervised team of helpers, laborers and material movers to efficiently complete tasks.
- Maintained accurate records of team attendance and documented disciplinary actions.
- Developed and implemented strategies to improve team productivity and efficiency.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Evaluated team performance and provided feedback on areas requiring improvement.
- Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
- Trained new team members on proper and safe use of tools and equipment.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Developed and implemented policy and procedure updates to improve workflow and productivity.
Education
BBA - Business Management
American InterContinental University
Schaumburg, IL02.2023
Associate of Arts - Business Administration
American InterContinental University
Schaumburg, IL01.2021
No Degree - Office Administration
Asheville Buncombe Technical Community College
Asheville, NCGED -
Asheville Buncombe Technical Community College
Asheville, NC07.2016
Skills
- Concise Communicator
- Decision Maker
- Adaptability
- Operations monitoring
- Process and procedure development
- Conflict resolution techniques
- Business operations
- Teamwork
- Initiative-taking professional
- Microsoft Office 3 years
- Training and Development
- Cultivating Productive Relationships
Timeline
Operations Supervisor
USF Holland - Division Of YRC Worldwide
12.2021 - Current
Implementation Manager
US Pack Logistics
02.2021 - 10.2021
Seasonal PT Operational Supervisor
UPS Freight
09.2018 - 12.2018
Customer Care Technician
Rooms To Go
11.2014 - 01.2021
BBA - Business Management
American InterContinental University
Associate of Arts - Business Administration
American InterContinental University
No Degree - Office Administration
Asheville Buncombe Technical Community College
GED -
Asheville Buncombe Technical Community College
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