Summary
Overview
Work History
Education
Skills
Certification
Timeline
Additional Information
Generic

Byron Moten

Dallas,TX

Summary

Qualified Scheduler with comprehensive background in effective scheduling and resource allocation. Successfully managed multiple projects simultaneously, ensuring timely completion and optimal use of resources. Demonstrated proficiency in coordinating team efforts and maintaining clear communication, showcasing strong organizational and time-management skills.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Scheduler

Culligan Water
06.2021 - Current
  • Organizing routes for techs across the county via email and phone.
  • Calling sites to schedule and reschedule for techs to repair or install water and coffee units.
  • Expert skills using scheduling and problem solving through Salesforce, Microsoft Teams, and Service Max software to schedule, communicate, and create solutions for techs, customer care, and customers daily.
  • Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
  • Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
  • Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.

Customer Experience Advocate

GM Financial
09.2020 - 01.2021
  • Answering phone calls from customer who needs assistance in billing, making payment over the phone and online from our website. Provide solutions and suggestions for customers regarding title and registration, website help, dealership info, payoff balances for vehicles, numbers and addresses to mail and send in payments
  • Improved customer satisfaction by actively listening to concerns and providing prompt resolutions.
  • Assisted in refining the company''s voice across all customer touchpoints by aligning messaging with brand values.
  • Promoted a positive brand image by effectively resolving complex or escalated issues that required specialized expertise.

Field Service Coordinator

Astech
01.2019 - 05.2020
  • Answering phone calls and emails from shops nationally from requests of services needed.
  • Helping local and national techs in the areas with shop information and invoice information with Salesforce software
  • Handling problems with shops if there are issues with the techs ETA. Invoice issues. Rescheduling of services. Requests to speak with dispatchers, techs, or market area managers.
  • Dispatch out jobs for the mobile techs if needed for scheduling
  • Maintained schedule of up to 5 service calls.

Dispatcher

Auto Rescue
11.2014 - 05.2018
  • Taking calls from Motor Clubs: Geico, Agero, State Farm, Allstate, Road America and customers over the phone and digitally.
  • Sending problem calls to roadside assistance drivers in the right areas with short eta and primary driver accuracy.
  • Handling customer complaints and damage claims from customers and motor clubs.
  • Making outbound calls to customers to keep updated for drivers En Route to provide roadside assistance.
  • Trained upcoming dispatchers while on the floor to get them prepared for taking calls in the near future.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.

Security Officer

ABM Security Services
01.2012 - 03.2014
  • Monitoring cameras at the building console for all activity inside the building and the parking garages.
  • Helping tenants inside the building with information. Respond to their needs in case of an emergency. Helping visitors reach the right destinations inside the building. Guiding contractors access to the freight elevators and suite after showing proper identification
  • Made daily patrols inside the entire building and also inside the parking garage. Making sure all doors are secure and there is no strange activity happening inside the building. Also made sure all vehicles were safe and secure inside the parking garage.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.

Warehouse Associate

US Courier and Logistics
03.2011 - 08.2011
  • Warehouse Operations
  • Prepare and loading several items on trucks/trailer to get drivers ready for their destinations.
  • Lifting heavy items more then 50 pounds to clean and organize the warehouse.
  • Operated a forklift to assist with heavy lifting to load crates in trucks, or inside the warehouse.
  • Drove to several destinations using a van to drop off /deliver merchandise to customers
  • Assist truck drivers by riding with them to deliver and sort out heavy items
  • Trained new hires and worked closely with the manager by showing the day to day routes.
  • Counted the inventory to assure the proper amount and assist with auditing in the warehouse

Head Car Detailer/Supervisor

THE WATERBOYS
10.2009 - 03.2011
  • Managed at least 10 employees. Monitored the workflow and work distribution within the clients
  • Assigned duties for my employees and assist them with any overload of work
  • Organized inventory and responsible for order more if needed
  • Developing and maintain good clientele by offer specials and approaching people
  • Meeting customer's demands by vacuuming vehicles and giving special request.
  • Ensured all transactions were processed in accordance with clients/customers' expectations and all deadlines were met
  • Ensured compliance to procedures and operational guidelines by all supervised staff and delivered training as needed.

Education

Certification - Radio and TV Broadcasting

Connecticut School of Broadcasting
Irving, TX
07.2007

Associate's - Business Administration

Richland Community College
Dallas, TX
12.2005

High School Diploma -

Dallas Can Academy
Dallas, TX
06-2003

Skills

  • Dispatch
  • Customer Service (6 years)
  • Warehouse (4 years)
  • Logistics
  • Call Center
  • Dispatching
  • Delivery Driver Experience
  • Courier
  • Cold Calling
  • Driving
  • Field Service
  • Salesforce
  • Computer Networking
  • Heavy Lifting
  • Technical Support
  • Help Desk
  • Typing
  • Conflict management
  • Windows
  • Live chat
  • Social media management
  • Shipping & Receiving
  • Desktop Support
  • Computer skills
  • Attention to detail
  • Data entry
  • Strong work ethic
  • Critical thinking
  • Customer service
  • Teamwork and collaboration
  • Effective multitasking
  • Schedule coordination
  • Schedule management
  • Problem-solving
  • Telephone etiquette
  • Microsoft Office Suite
  • Documentation proficiency
  • Document management
  • Calendar management
  • Meeting scheduling
  • Schedule verification
  • Excellent communication
  • Strong problem solver
  • Documentation and recordkeeping
  • Professional and mature
  • Spreadsheet management
  • Teamwork
  • Problem-solving abilities

Certification

Driver's License

Radio/TV Broadcasting

Timeline

Scheduler

Culligan Water
06.2021 - Current

Customer Experience Advocate

GM Financial
09.2020 - 01.2021

Field Service Coordinator

Astech
01.2019 - 05.2020

Dispatcher

Auto Rescue
11.2014 - 05.2018

Security Officer

ABM Security Services
01.2012 - 03.2014

Warehouse Associate

US Courier and Logistics
03.2011 - 08.2011

Head Car Detailer/Supervisor

THE WATERBOYS
10.2009 - 03.2011

Associate's - Business Administration

Richland Community College

Certification - Radio and TV Broadcasting

Connecticut School of Broadcasting

High School Diploma -

Dallas Can Academy

Additional Information

  • Professional Skills:
  • Manager
  • Collections
  • Sales
  • Warehouse
  • Driver
  • Cashiering
  • Office management
  • Customer Service
  • Face to Face communication
  • Dispatcher

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