Byron J. Northcutt
Columbia,SC
Summary
Seeking a job as a customer service representative where I can use my exceptional interpersonal and communication skills to resolve customer issues and foster a positive relationship between the customer and the company. Assistant Operation Manager with extensive background in administration and human resources. Supervise daily operations and organizations. Strong competencies for addressing operational issues and concerns quickly. Determines staffing requirements, work assignments and schedules for new projects. Excellent skills hiring and recruiting to develop high-performing teams. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
32
32
years of professional experience
1
1
Certification
Work History
General Manager
Hospitality Sector
Lexington, SC
11.2023 - Current
- Provided all aspects of guest services
- Proficient using Choice Advantage System.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Enforced company policies and regulations with employees.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Regulated pricing, inventory count and supply during shift hours.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Directed training and retraining of employees to boost performance and enhance business results.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
- Trained new employees and delegated daily tasks and responsibilities
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets
- Enforced company policies and regulations with employees
- Resolved conflicts between employees to maintain positive and productive work environments
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Field Recruiter
SMX Staffing Agency
07.2014 - 05.2016
- Recruited staff for West Columbia, SC, warehouse location
- Interviewed and drug-tested prospective applicants and conducted job fairs at SC Job Service, nearby cities, and universities
- Also assisted and retrained associates who showed poor job performance
- Provided feedback, kept track of improved or diminished quality of performance, and took disciplinary actions when warranted.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Operated and maintained applicant tracking and candidate management systems.
- Verified applicant references and employment details.
- Developed recruiting strategies to identify qualified candidates and build network.
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
- Compiled and produced qualified candidates' information for hiring manager review and liaised between parties to coordinate formal, management interviews.
- Maintained filing system of current, prospective and future positions.
- Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.
- Advised, coached and counseled managers and staff to support human resources policies, procedures, programs and labor relations.
- Conducted 2 recruiting events per week to grow passive talent pipeline to prepare for future hiring needs.
Convenience Store Manager
Writght Express
08.1992 - 05.2014
- Managed all aspects of store operations at various locations
- Supervised around five employees
- Ordered inventory, checked in vendors, made deposits, and oversaw all credits back to vendors.
- Managed appropriate inventory levels of product at store to avoid shrink and waste, placed orders for inventory running low and evaluated sales performance of items to plan for future stocking strategy.
- Completed daily paperwork on sales reporting, banking, and payroll reporting.
- Trained team members in successful strategies to meet operational and sales targets.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Mentored new sales associates to contribute to store's positive culture.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance.
- Promoted business' development by building and maintaining relationships with new clients.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Managed employee hours to set schedule and store operation budget appropriately, personally covering cashier shifts and general store duties to minimize store labor cost during slow hours.
- Selected, developed and effectively led highly-engaged team, conducting employee performance reviews to address under-performance issues and safeguard productive team dynamic and morale.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Developed detailed plans based on broad guidance and direction.
- Selected, developed and effectively led highly-engaged team, conducting employee performance reviews to address under-performance issues and safeguard productive team dynamic and morale
- Completed daily paperwork on sales reporting, banking and payroll reporting
- Managed appropriate inventory levels of product at store to avoid shrink and waste, placed orders for inventory running low and evaluated sales performance of items to plan for future stocking strategy
- Protected employees and customers by providing safe and clean store environment in bathrooms, on shelves, floors and fridge doors and around store entrance
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills
Administrative Specialist II
University Of South Carolina School of Medicine
04.2003 - 11.2005
- Worked full-time while still working as convenience store manager
- Scheduled appointments
- Answered phones
- Put demographics in the Mysis program
- Verified insurance information
- Got authorizations for appointments for HMO insurance
- Collected co-pays
- Took incoming doctor referrals.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Maximized quality assurance standards and controlled downtime to meet revenue targets.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations
- Sorted, opened, and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements
- Created and updated records and files to maintain document compliance
- Maximized quality assurance standards and controlled downtime to meet revenue targets
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding
- Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs lows
- Handled incoming and outgoing mail
- Monitored and managed expenses with allotted budgets and reviewed and approved expense reports
- Offered technical support and troubleshot issues to enhance office productivity
- Maintained and optimized manager's calendar and scheduled appointments and meetings and addressed conflicts with adequate time for preparation, follow-up and planning
- Prepared project documents, reports and brochures
- Resolved customer concerns efficiently to promote satisfaction and loyalty
- Scheduled meetings booked meeting rooms and prepared meeting agendas
- Sorted, opened, and routed mail and deliveries to meet business requirements
- Conducted research to assist with routine tasks and special projects
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies
- Worked on behalf of senior leaders to complete project requirements according to schedules and within budgetary limitations
- Identified communication channels to set roadmap to distribute information
Education
Completed Property Management Course - Certifiacet in Property Management
Property Management
School For Sucess11.2021
Diploma and - Diploma
Lexington High School
Lexington High School, Lexington, SC05.1992
Certified Medical Billing And Coding - Medical Billing And Coding
Midland Tech.
Columbia,SC03.2022
Skills
- Message Deployment
- Operational Excellence
- Case Studies
- Employee Supervision
- Leadership training
- Pre-shift walk-through
- Effective trainer
- Team leadership and direction
Certification
- CBCS - Certified Billing and Coding Specialist
Timeline
General Manager
Hospitality Sector
11.2023 - Current
Field Recruiter
SMX Staffing Agency
07.2014 - 05.2016
Administrative Specialist II
University Of South Carolina School of Medicine
04.2003 - 11.2005
Convenience Store Manager
Writght Express
08.1992 - 05.2014
Completed Property Management Course - Certifiacet in Property Management
Property Management
Diploma and - Diploma
Lexington High School
Certified Medical Billing And Coding - Medical Billing And Coding
Midland Tech.
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