Byron Phillips
Rosenberg,TX
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
20
20
years of professional experience
Work History
Master Barber
Self-employeed
Rosenberg, TX
11.2013 - Current
- Listened attentively to customer requests regarding desired haircuts or styles.
- Resolved customer complaints promptly in a courteous manner.
- Scheduled appointments for customers over the phone or online booking systems.
- Offered advice to customers on hairstyles that would suit them best.
- Performed beard trims and shaves with hot towels and lathers.
- Resolved customer complaints in a professional manner while adhering to company policies.
- Followed safety procedures when working with sharp tools or chemicals.
- Assisted other team members in achieving daily goals.
- Attended educational workshops hosted by vendors or manufacturers of professional barbering products.
- Demonstrated expertise in using a variety of barbering tools such as clippers, scissors, straight razors, and combs.
- Developed relationships with clients to ensure repeat business opportunities.
- Monitored inventory levels of supplies needed for barber shop operations.
Paraprofessional
Bowie Elementary
Rosenberg, TX
08.2019 - 08.2020
- Provided guidance to students in the classroom setting.
- Provided technical assistance to teachers when using new software or technology tools.
- Assisted in the implementation of educational programs for special needs children.
- Assisted teachers with planning and preparing lessons for students.
- Facilitated communication between educators, administrators, and parents regarding student progress.
- Monitored student progress and provided feedback to teachers and parents.
- Created and maintained positive relationships with students, parents, and colleagues.
- Utilized effective communication strategies when interacting with diverse populations.
Pawnbroker
Cash America
Rosenberg, TX
10.2017 - 06.2018
- Developed strategies to increase profits through increased sales volume or cost reduction initiatives.
- Assessed customers' needs, provided advice on product selection, and answered inquiries about products, prices, availability and credit terms.
- Negotiated loan repayment plans with customers when necessary.
- Verified authenticity and value of items brought in for pawning or selling.
- Resolved customer complaints effectively in a polite and professional manner.
- Provided excellent customer service by greeting customers in a friendly manner and responding to their requests promptly.
- Participated in weekly team meetings to discuss operational issues or improvements that could be made within the business.
Engineer
Texas National Guard
Angleton, TX
09.2007 - 09.2011
- Documented all engineering activities according to established procedures.
- Developed and implemented engineering strategies to improve production efficiency.
- Assisted in troubleshooting issues related to product design or manufacturing processes.
- Participated in team meetings to discuss project progress updates.
- Provided support during the installation, maintenance, repair, and calibration of equipment.
- Finished projects on time and within budget.
Armed Security Officer
Wackenhut Security
Wadsworth, TX
06.2008 - 01.2010
- Patrolled assigned areas to detect suspicious activities and persons.
- Provided escorts for authorized personnel entering restricted areas within the facility.
- Conducted regular patrols of the facility grounds using both vehicle and foot patrol methods.
- Adhered to company policies regarding access control procedures for visitors and guests and contractors.
- Enforced safety regulations by monitoring hazardous materials and issuing warnings when needed.
- Provided assistance to law enforcement agencies in apprehending suspects when necessary.
- Communicated effectively with team members while coordinating efforts during shifts.
- Investigated reported incidents such as theft, vandalism, trespassing.
- Assisted in maintaining order during large events or gatherings.
- Monitored surveillance cameras to detect any criminal activity or violations of policy.
Field Artillery Radar Operator
Army
Fort Sill, OK
03.2006 - 09.2007
- Assisted in the setup of field artillery radars prior to a mission or exercise.
- Performed tests on radar systems to ensure proper operation.
- Collaborated with artillery units to determine appropriate firing solutions for targets detected by radar systems.
- Maintained situational awareness of friendly and enemy forces in the area.
- Responded quickly and accurately to changes in battlefield conditions as they arose.
- Analyzed weather conditions when determining optimal placement of radars for a given mission.
- Ensured that all safety protocols were followed while operating radar systems.
- Identified, tracked, and reported target information to command centers.
- Provided technical guidance and assistance to other personnel in the unit.
- Conducted maintenance checks on all assigned vehicles and equipment as required by regulations.
- Updated maps with current locations of friendly forces in order to avoid friendly fire incidents.
- Utilized communication systems to receive orders from higher headquarters regarding operations.
Fire Direction Specialist
Army
Fort Sill, Oklahoma
03.2004 - 09.2007
- Supervised crewmembers during live-fire exercises in order to ensure safety protocols were followed.
- Communicated with forward observers in order to verify target coordinates prior to firing missions.
- Prepared detailed reports for all fire missions conducted by the unit.
- Assisted in the development of operational plans that included provisions for effective use of available firepower.
- Provided technical advice regarding the capabilities of various weapon systems to higher-ranking officers.
- Calculated firing data for artillery and mortar weapons.
- Developed plans for fire support operations based on mission objectives and weather conditions.
- Evaluated potential targets using intelligence information provided by higher headquarters.
- Troubleshot problems related to communications equipment and software applications used in the Fire Direction Center.
Education
Associate of Arts - Medical Insurance Billing And Coding
Everest Institute - Houston
Houston, PASome College (No Degree) - Computer Engineering
ITT Technical Institute - Houston
Houston, TXSome College (No Degree) - Justice Administration
Devry University, Houston
Houston, PASome College (No Degree) - Graphic And Web Design
The Art Institute of Houston
Houston, TXSkills
- Complaint resolution
- Loan coordination
- Inventory Management
- Data Entry
- Appointment Scheduling
- Customer Relations
- Organizational abilities
- Teamwork and Collaboration
- Records Management
- Grounds patrols
- Search and seizure
- Defensive strategies
- Software testing
- Data Management
- Problem-Solving
Accomplishments
- Meritorious Unit Commendation
- Army Good Conduct Medal
- National Defense Service Medal
- Global War On Terrorism Service Medal
- Korean Defense Service Medal
- Iraq Campaign Medal w/ Campaign Star ● Army Service Ribbon
- Overseas Service Ribbon
- Armed Forces Reserve Medal w/ M Device
- Basic Nuclear and Armed Security Officer Training ● Combat Life Savers Certification
- Certificate Of Contamination (Oleoresin Capsicum)
- Certificate Of Promotion Jr. Non Commissioned Officer (E-4)
References
References available upon request.
Timeline
Paraprofessional
Bowie Elementary
08.2019 - 08.2020
Pawnbroker
Cash America
10.2017 - 06.2018
Master Barber
Self-employeed
11.2013 - Current
Armed Security Officer
Wackenhut Security
06.2008 - 01.2010
Engineer
Texas National Guard
09.2007 - 09.2011
Field Artillery Radar Operator
Army
03.2006 - 09.2007
Fire Direction Specialist
Army
03.2004 - 09.2007
Associate of Arts - Medical Insurance Billing And Coding
Everest Institute - Houston
Some College (No Degree) - Computer Engineering
ITT Technical Institute - Houston
Some College (No Degree) - Justice Administration
Devry University, Houston
Some College (No Degree) - Graphic And Web Design
The Art Institute of Houston
Similar Profiles
Bridget KingBridget King
Medicare Enrollment Specialist at Self-employeedMedicare Enrollment Specialist at Self-employeed
Kaitlyn LundbladKaitlyn Lundblad
Babysitter/ Dogsitter/ Housesitter at Self-employeedBabysitter/ Dogsitter/ Housesitter at Self-employeed
Chip PutmanChip Putman
Chip Putman Homes at Self-employeedChip Putman Homes at Self-employeed