Byron Powell
Virginia Beach,VA
Summary
Driven professional offering both a Bachelor of Science Degree in Marketing and Business Analytics. Motivated practitioner who promotes goal-oriented behavior, enthusiasm, independence, and productivity. Possesses keen organizational skills and strategically plans for the success and the completion of tasks. Communicates clearly to define expectations and mentor subordinates. Effectively provides intuitive analyses, in addition to innovative solutions. Excels in cultivating and maintaining positive and productive relationships with administrators, staff and the community. Achieves excellence independently as a leader, and as a team player.
Overview
15
15
years of professional experience
Work History
Inside Sales Representative
Ferguson Enterprises, Inc
Hampton, VA
08.2018 - Current
- Answered customers' questions regarding products, prices and availability.
- Handled inbound prospect calls to provide product information, answer questions, and resolve purchase hesitations.
- Determined needs, delivered solutions and overcame objections through consultative selling skills.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Used CRM software to maintain detailed contact logs and account records.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
Solution Specialist
Cox Communications
05.2015 - 05.2018
- Answered customer questions about billing, account issues and upgrade possibilities.
- Responsible for using marketing and customer relations skills to promote sales and improve customer service.
- Identified sales opportunities by assessing environment and devising and implementing winning strategy.
- Enhanced customer satisfaction ratings by resolving issues efficiently.
- Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings.
- Identified issues through root cause analysis to implement corrective action.
- Minimized quality assurance obstacles by effectively managing entry and editing of patient databases.
- Recommended new products and services to customers.
- Developed improved processes for managing patient charts and records.
Account Executive
Red Skye Wireless
01.2014 - 01.2015
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Identified customer needs and achieved service levels that met and exceeded expectations.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Attained deep and thorough knowledge of company's products and solutions to help accomplish mutual success and partnership between buyer and seller.
- Mastered and constantly improved in sales techniques, including prospecting, proposal, exceptions, closing, follow-up and upsell.
Wireless Expert
Authorized Sprint Retailer
01.2013 - 01.2014
- Maintained excellent knowledge of complex technology devices and products to assist customers in making selections to meet business and personal needs.
- Upsold customers by recommending accessories and promotions to increase revenue.
- Resolved wireless problems quickly and efficiently by serving as liaison with support team.
- Answered questions from customers regarding products and services both by telephone and in-person.
- Identified opportunities to further business transactions via upselling and cross-selling.
- Troubleshot technical concerns regarding cell phone operations, applications and performance.
Team Lead/ IT Consultant
Old Dominion University
01.2010 - 01.2013
- I led a team of IT consultants who handled computer troubleshooting and other technical issues in the campus' computer labs.
- Evaluated clients' needs and created plan of action to provide solutions.
- Monitored technology use and program functionality, updating programs and making changes to enhance output.
- Led team providing project management support, managing tasking, schedules, deliverables and customer relations for high-visibility enterprise-wide projects.
- Troubleshot issues by understanding issue, diagnosing root cause and coming up with effective solutions.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
Education
Bachelor of Science - Marketing
Old Dominion University
05.2014
Bachelor of Science - Business Analytics
Old Dominion University
Norfolk, VA05.2014
Diploma -
Northampton High School
Skills
- Microsoft Office Suite
- Customer Service
- Inside Sales
- Outside Sales
- Analytics
- Cold Calling
- B2B Sales
- Account Management
- Conflict Management
- Knowledge of advanced Microsoft Excel techniques including effectively writing and applying conditional formulas
- Persuasive Negotiator
- Account Acquisition
- Relationship building and management
- Solution Development
- Client Retention
- Customer Relationship Management
Timeline
Inside Sales Representative
Ferguson Enterprises, Inc
08.2018 - Current
Solution Specialist
Cox Communications
05.2015 - 05.2018
Account Executive
Red Skye Wireless
01.2014 - 01.2015
Wireless Expert
Authorized Sprint Retailer
01.2013 - 01.2014
Team Lead/ IT Consultant
Old Dominion University
01.2010 - 01.2013
Bachelor of Science - Marketing
Old Dominion University
Bachelor of Science - Business Analytics
Old Dominion University
Diploma -
Northampton High School
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