Byron Quiett
Trenton,OHIO
Summary
At Ricoh USA, I leveraged my expertise in installation, repair, and preventive maintenance, alongside exceptional customer service skills, to significantly enhance client satisfaction and equipment performance. My proactive approach and ability to troubleshoot complex issues led to a notable increase in first-time fix rates, underscoring my commitment to delivering efficient and effective solutions.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Service Technician
Ricoh USA
04.1997 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
- Optimized performance of equipment through expert calibration processes tailored according to specific client requirements.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
- Evaluated systems according to predetermined checklist and noted issues.
- Streamlined processes for troubleshooting, resulting in faster resolution times and improved customer experiences.
- Diagnosed and repaired hardware, software and network issues to mitigate disturbances.
- Assisted training end users on proper use of hardware and software to deliver excellent customer service.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Tested systems, noting issues and completing preventive maintenance.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
Education
Machine Training - Equipment Repair
Ricoh Technology
Atlanta, GAHigh School Diploma -
Edgewood High School
Trenton, OH06.1984
High School - Automotive Mechanics
D Russel Lee Vocational School
Hamilton, OH06.1984
Skills
- Installation and Repair
- Attention to Detail
- Preventive Maintenance
- Troubleshooting ability
- Customer Service
- Work with Minimal Supervision
- Valid Driver's License
- Punctual and Reliable
- Mechanical abilities
- Troubleshooting skills
- Repair Techniques
- Equipment Troubleshooting
- Documentation And Reporting
- Professional and Courteous
- Mechanical Aptitude
- Analytical Thinking
- Diagnostics expertise
- Time tracking
- Customer Relationship Management
- Inventory Management
Certification
- [Area of certification] Training - [Timeframe]
i enjoy riding my Harley going to church and spending time with my grandchildren
Im looking forward to talking about a position with your company
Timeline
Service Technician
Ricoh USA
04.1997 - Current
Machine Training - Equipment Repair
Ricoh Technology
High School Diploma -
Edgewood High School
High School - Automotive Mechanics
D Russel Lee Vocational School
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