BYRON SAMPSON
Spokane Valley,USA
Summary
Adaptable Business Manager successful at overseeing all aspects of business operation. Goal-driven leader, change manager and strategic problem solver. Knowledgeable about human resources, financial administration and inventory management. Passionate Business Executive with 20 years of experience in business management. Accomplished leader recognized for creating effective business strategies and financial excellence leading to strong bottom-line results. Customer-centered Business Manager bringing broad background in project management, customer relations and continuous improvement. Demonstrated skills in developing and deepening internal and external relationships. Practiced problem-solver with technologically-savvy nature and expert level business intelligence reporting knowledge. Attributes include: measuring and managing profit and loss, team building, maintaining a sustainable growth trajectory through goal planning, marketing, culture building and sales. I possess a resolute sense of business best practices as well as expertise in Microsoft Excel and many other modern programs. I am looking to leverage my knowledge and experience into a role as General Manager, Service Director, Operations Director or equivalent.
Overview
24
24
years of professional experience
Work History
Service Manager
Vestis Uniforms and Workplace Supplies
01.2017 - Current
- As a Route Sales Representative I quickly proved my ability to form strong relationships with my customer base which led to sound retention and growth
- Profound understanding and navigation of EBITDA, KPI, KPM, Cost Analysis and Management
- Proficient in BI reporting, SAP, Tableau, Salesforce, Oracle
- Promoted to District Manager 8-18-2018
- Promoted to Service Manager 1-1-2023
- Hired, trained and developed a team of highly engaged employees
- Grew my district by 12.8% in 2019-2020
- #1 District Manager in the country for the month of October, FY21
- #1 Service Manager FY25 YTD
- Perennial contest leader, top of the list culture building
- Introduced and implemented a strong culture of service excellence and safety through sound leadership and exemplary behavior
- Proficient planning and goal setting led to sustainable growth, including base and new business alike
- Aptitude for negotiation and customer retention
- Performs daily, weekly, monthly and quarterly performance meetings with staff to game plan and strategize growth plans
- 18+ years of leadership experience
Route Manager - Field Sales Supervisor
TruGreen
06.2003 - 10.2016
- Grew route density month over month through relationship building and service excellence
- Created two new routes over the course of two seasons by selling new accounts in my territory
- Managed DOT compliance, chemical inventory and daily gate checks for 13 technicians
- Trained and monitored a team of 15 sales executives
- Created, developed and implemented a new program called “Walk the Line” as an incentive/sales tool
- Held technicians accountable for service, sales and retention expectations
General Manager – Marketing Director
Papa Johns Pizza
05.2001 - 06.2003
- Trained, developed and scheduled for a team of 23 employees
- Managed P&L, inventory and overall cost with proficiency
- Developed marketing strategies and programs to increase volume and top line revenue
- Focused on community involvement and demographic based direct marketing
- Coached and aided franchise General Managers on key and strategic solutions to “Better Pizza” programs and becoming a “Local Neighborhood Papa Johns”
Education
HSE Diploma -
M.E.A.D. High School
01.1998
Skills
- Problem Solving
- Adaptability
- Collaboration
- Strong Work Ethic
- Time Management
- Critical Thinking
- Handling Pressure
- Leadership
- Conflict Resolution
- Shift Scheduling
- Estimating and Quoting
- Performance Evaluations
- Work Planning and Prioritization
- Employee Training and Development
- Customer Service Management
- Strategic Business Planning
- Policy and Procedure Enforcement
- Relationship Building
- Goal Setting
- Culture Development
- Staff Supervision
- Customer Service
- Multiple Priorities Management
- Service Quality Management
- Budget Control
- New Employee Hiring
- Workplace Safety
- Employee Relations
- KPI Monitoring
- Staff Motivation
- Operational Efficiency
- Crew Leadership
- Multitasking and Organization
- Compliance Enforcement
- Staff Training and Development
- Leadership Development
- Data Analytics
- Coaching and Mentoring
- Business Development
- Data Management
- Analytical Thinking
- Forecasting
Accomplishments
- Perfect 10 Award 2002
- Employee of the Year 2004
- Employee of the Year 2005
- Employee of the Year 2007
- Employee of the Year 2008
- Cascadia Cup Winner 2020
- Standing Ovation Award 2020
Awards
PERFECT 10 AWARD, EMPLOYEE OF THE YEAR, PNW CASCADIA CUP, STANDING OVATION AWARD
Timeline
Service Manager
Vestis Uniforms and Workplace Supplies
01.2017 - Current
Route Manager - Field Sales Supervisor
TruGreen
06.2003 - 10.2016
General Manager – Marketing Director
Papa Johns Pizza
05.2001 - 06.2003
HSE Diploma -
M.E.A.D. High School
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