Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Byron Searle

Rutland

Summary

Dynamic Production Lead at Bodycote Thermal Processing with a proven track record in process improvement and technical training. Expert in incident management and quality assurance, driving efficiency and enhancing team performance. Recognized for fostering collaboration and delivering exceptional customer service, ensuring operational excellence and compliance with industry standards.

Overview

45
45
years of professional experience
1
1
Certification

Work History

Production Lead

Bodycote Thermal Processing
Rutland
06.2025 - Current
  • Implemented process improvements to enhance workflow efficiency.
  • Facilitated regular team meetings to discuss project progress and updates.
  • Documented support processes to ensure compliance and consistency in operations.
  • Provided technical training for new staff in order to improve their understanding of product features and functionality.
  • Collaborated with other teams within the organization to ensure successful resolution of customer complaints or requests.
  • Maintained accurate records related to production support activities, such as incidents logged, resolutions provided.
  • Evaluated existing processes and procedures regularly in order to determine areas for improvement.
  • Assigned tasks among production support team members according to skill level and workload.
  • Monitored user feedback regarding product issues or enhancements in order to prioritize development efforts.
  • Supported safety programs to reduce and eliminate employee injuries.
  • Completed production plans by scheduling and assigning personnel, revising schedules and establishing priorities.

Mental Health Product Support Specialist

Veterans Affairs
White River Junction
02.2020 - 01.2023
  • Provided technical support for veterans using various VA systems and tools.
  • Documented client interactions and technical solutions in the support database accurately.
  • Managed inquiries through multiple communication channels, ensuring timely responses.
  • Maintained knowledge of VA policies and procedures to provide accurate information.
  • Provided timely feedback to management regarding customer service issues.
  • Provided technical support to customers via phone, email and chat.
  • Surveyed technical content and data to provide product-specific support resources.
  • Analyzed customer feedback to identify trends in product usage and recommend modifications or upgrades.
  • Identified areas where additional staff or resources were needed to improve efficiency of operations.
  • Maintained positive working relationship with fellow staff and management.
  • Performed variety of clerical and administrative duties pertaining to on-site support.

Financial Technician

Veterans Affairs
White River Junction
06.2018 - 02.2020
  • Processed financial transactions using accounting software and spreadsheets.
  • Maintained accurate financial records and databases for internal reporting.
  • Assisted in budget preparation and expense tracking for various departments.
  • Collaborated with team members to resolve discrepancies in financial data.
  • Reviewed invoices and purchase orders for compliance with company policies.
  • Provided support during audits by preparing necessary documentation and reports.
  • Communicated with vendors regarding payment inquiries and account status.
  • Trained new staff on financial procedures and software systems used in operations.
  • Gathered data to create writing reports, verify financial data, and assist with audits.
  • Reviewed invoices for accuracy prior to payment processing.
  • Assisted in the preparation of presentations for senior management meetings.
  • Verified vendor invoices against purchase orders prior to payment authorization.
  • Collaborated with other departments on various projects related to finance activities.
  • Recognized mistakes on invoices and immediately contacted personnel from billing companies to rectify the charges.
  • Prepared journal entries and account reconciliations to ensure accurate financial reporting.
  • Provided support in preparing annual budget documents for departmental use.
  • Performed reconciliations of bank accounts and general ledgers.
  • Assisted with preparing year-end closing processes including accruals and depreciation calculations.
  • Audited records to verify that funds were appropriately allocated and reported.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Posted journal entries in accounting software.
  • Handled many customers daily and processed transactions, deposits, and withdrawals.

Housekeeping Supervisor

Veterans Affairs
White River Junction
06.2014 - 06.2018
  • Supervised housekeeping staff to maintain cleanliness in patient areas.
  • Developed cleaning schedules to ensure timely completion of tasks.
  • Trained new employees on proper cleaning techniques and safety protocols.
  • Inspected facilities for compliance with hygiene standards and procedures.
  • Coordinated inventory management of cleaning supplies and equipment.
  • Ensured adherence to Veterans Affairs policies during housekeeping operations.
  • Assisted in resolving staff conflicts and fostering a positive work environment.
  • Collaborated with other departments to support overall facility maintenance efforts.
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
  • Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
  • Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
  • Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
  • Coordinated with other departments within the hotel to ensure a smooth flow of operations.
  • Stocked room attendant carts with supplies to keep carts organized and clean.
  • Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
  • Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
  • Enforced rules and regulations set forth by management regarding health, safety and security policies.
  • Responded promptly to maintenance requests from guests or staff members.
  • Assisted with the recruitment process for new housekeepers, including interviewing potential candidates and conducting background checks.
  • Established effective communication between team members in order to foster a positive work environment.
  • Prepared work schedules for associates to promote proper staffing levels.
  • Developed training programs for existing housekeepers on topics such as proper sanitation techniques or emergency procedures.
  • Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
  • Reviewed employee performance and devised improvement plan to achieve goals.
  • Inventoried incoming supplies and placed items in stock for use by personnel.
  • Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.

Hard Lines Manager

Sears Roebuck
Rutland
11.2011 - 05.2014
  • Supervised daily operations and team performance in hardlines department.
  • Assisted in inventory management and merchandise replenishment processes.
  • Trained staff on product knowledge and customer service best practices.
  • Coordinated promotional displays to enhance product visibility and sales.
  • Ensured compliance with safety procedures and company policies at all times.
  • Resolved customer inquiries and complaints effectively to maintain satisfaction.
  • Collaborated with upper management on strategic initiatives for store improvement.
  • Planned and executed strategies to achieve store sales goals.

Retail Store Owner

Self-employeed
Rutland
11.2009 - 11.2011
  • Established business strategies to enhance customer engagement and satisfaction.
  • Managed daily operations to ensure efficient workflow and service delivery.
  • Developed marketing campaigns to promote products and attract new clients.
  • Oversaw inventory management to maintain optimal stock levels and reduce waste.
  • Trained staff on customer service standards and operational procedures.
  • Implemented budget controls to monitor expenses and optimize resources.
  • Fostered relationships with suppliers for better pricing and quality products.
  • Conducted market research to identify trends and inform business decisions.
  • Maintained relationships with existing clients by providing superior customer service.
  • Managed daily operations of business, including hiring and training staff.
  • Ensured compliance with local, state, and federal regulations.
  • Oversaw budgeting and financial management.
  • Developed strategic plans to increase profitability and efficiency.
  • Created marketing campaigns to attract new customers.

Quality Control Lead Inspector

EBTEC
East Windsor
10.1991 - 01.1993
  • Inspected components for compliance with quality standards and specifications.
  • Conducted audits to identify defects and improve inspection processes.
  • Trained new inspectors on quality control procedures and best practices.
  • Collaborated with production teams to resolve quality issues effectively.
  • Utilized inspection tools to assess product integrity and functionality.
  • Documented inspection results and maintained accurate records for traceability.
  • Implemented corrective actions based on inspection findings to enhance quality.
  • Performed root cause analysis on defective parts and identified corrective measures for improvement.
  • Tracked quality control metrics such as defect rates, rework costs, scrap percentages.
  • Audited calibration records for measuring instruments used by inspectors on a regular basis.
  • Maintained a clean, safe work environment in compliance with company policies and procedures.
  • Analyzed statistical data from sampling plans and inspections to detect trends that may indicate process capability problems.
  • Consulted with engineers to resolve quality, production, and efficiency problems.

Quality Control Manager

J&W Jolly Machine Shop
Springfield
10.1990 - 10.1991
  • Developed and maintained quality control procedures and documentation.
  • Conducted regular audits of production processes to ensure adherence to standards.
  • Collaborated with production teams to address quality issues promptly.
  • Utilized inspection tools and equipment to assess product integrity.
  • Reported non-conformance issues to management for corrective action.
  • Implemented improvements in quality processes based on feedback and observations.
  • Reviewed customer complaints and took corrective action when necessary.
  • Coordinated with production team to ensure products meet specifications.
  • Developed and implemented Quality Control policies and procedures.
  • Provided guidance on regulatory requirements related to Quality Control activities.
  • Managed calibration systems for measuring equipment used in the production process.
  • Created inspection plans for incoming materials from suppliers.
  • Conducted internal audits to ensure compliance with ISO 9001 standards.

Quality Control Auditor

Gas Turbine Corp
East Windsor
10.1986 - 10.1990
  • Inspected gas turbine components for compliance with quality standards.
  • Conducted audits of production processes and documentation practices.
  • Collaborated with engineering teams to resolve quality issues promptly.
  • Reviewed inspection reports for accuracy and completeness before approval.
  • Recommended process improvements to enhance product reliability and safety.
  • Monitored equipment calibration to ensure precise measurements during testing.
  • Documented findings and prepared reports for management review regularly.
  • Analyzed statistical data related to product performance, defects and other quality metrics.
  • Investigated customer complaints regarding product quality and took corrective action when necessary.
  • Monitored production processes and analyzed data to identify potential issues in the production cycle.
  • Performed follow up audits to verify effectiveness of corrective actions taken after previous audits.
  • Created reports on findings from audit activities and communicated them with stakeholders.

Mechanical Parts Repairer

Dept Of Defense
Oklahoma City
05.1980 - 10.1986
  • Conducted teardown of jet engine components.
  • Conducted inspection of all parts to determine serviceability and airworthiness.
  • Maintained and used all precision measurement devices.
  • Conducted repairs of all parts, per FAR regulations and airworthiness standards.
  • Utilized all inspection techniques, including fluorescent penetrant, magnetic particle, eddy current, X-ray, and optical comparator.
  • Maintained all documentation on all repairs.
  • Developed new procedures for the repair of the J-75 afterburner.
  • Conducted the building and testing of TF-33, TF-30, J-57, and J-75 afterburners.
  • Diagnosed issues in equipment using troubleshooting techniques and tools.
  • Operated hand tools such as high-speed grinders, buffers, and drills.
  • Inspected finished products for quality assurance purposes prior to releasing them from the facility.
  • Read blueprints and technical diagrams to understand the layout of the machinery being repaired.

Education

Bachelor of Arts - Business Management

Western New England College
Springfield, MA
08-1991

Bachelor of Arts - Business Management

Rose State College
Oklahoma City, OK
06-1985

Associate of Arts - Law Enforcement

Seminole State College
Seminole, OK
07-1982

Associate of Arts - Computer Science

Seminole State College
Seminole, OK
02-1982

Skills

  • Process improvement
  • Technical training
  • Incident management
  • Production scheduling
  • Quality assurance
  • Customer service

Certification

  • Certified NDI techniques
  • Precision Measurement Techniques
  • Florescent Penetrant level 1 and 2 certified
  • Magnetic Particle Inspection Level 1 and 2
  • Eddy Current Inspection Techniques
  • Xray Techniques
  • Hand tool techniques

References

References available upon request.

Timeline

Production Lead

Bodycote Thermal Processing
06.2025 - Current

Mental Health Product Support Specialist

Veterans Affairs
02.2020 - 01.2023

Financial Technician

Veterans Affairs
06.2018 - 02.2020

Housekeeping Supervisor

Veterans Affairs
06.2014 - 06.2018

Hard Lines Manager

Sears Roebuck
11.2011 - 05.2014

Retail Store Owner

Self-employeed
11.2009 - 11.2011

Quality Control Lead Inspector

EBTEC
10.1991 - 01.1993

Quality Control Manager

J&W Jolly Machine Shop
10.1990 - 10.1991

Quality Control Auditor

Gas Turbine Corp
10.1986 - 10.1990

Mechanical Parts Repairer

Dept Of Defense
05.1980 - 10.1986

Bachelor of Arts - Business Management

Western New England College

Bachelor of Arts - Business Management

Rose State College

Associate of Arts - Law Enforcement

Seminole State College

Associate of Arts - Computer Science

Seminole State College

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