Byron Thompson
Austin,TX
Summary
Accomplished Truck Driver and Operations Manager with a proven track record at Never Fret the Move and KLLM Transportation , showcasing expertise in route management and exceptional customer service. Demonstrated ability to streamline operations, leading to increased efficiency and safety. Skilled in cargo handling and maintaining DOT compliance, with a strong work ethic and reliability. Successfully enhanced client satisfaction and operational quality through strategic planning and effective communication.
Overview
5
5
years of professional experience
Work History
Truck Driver
KLLM Transportation Services
09.2023 - Current
- Operated with safety and skill to avoid accidents and delays.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Dropped and hooked trailers and changed configuration of equipment.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
- Answered roadside assistance calls for tows and other vehicle support.
- Completed routine maintenance on truck to keep in working order.
- Removed and unloaded packages from [Type] trucks for customer deliveries, using extreme care to avoid damage to goods.
- Managed efficient unloading of freight, inspected merchandise, and documented customer concerns for supervisor.
- Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
- Completed preventive maintenance checks and basic repairs to vehicles.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
Truck Driver/Manager of Operations
Never Fret the Move
05.2019 - 12.2023
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Operated with safety and skill to avoid accidents and delays.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
- Completed routine maintenance on truck to keep in working order.
- Completed preventive maintenance checks and basic repairs to vehicles.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Managed efficient unloading of freight, inspected merchandise, and documented customer concerns for supervisor.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Answered roadside assistance calls for tows and other vehicle support.
- Removed and unloaded packages from [Type] trucks for customer deliveries, using extreme care to avoid damage to goods.
- Inspected load security and checked for damages.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
- Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
- Managed supplier record tracking and data communications tasks while automating operations to enhance efficiency.
- Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Partnered with vendors and suppliers to effectively manage and budget.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Increased profit by streamlining operations.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Raised property accuracy and accountability by creating new automated tracking method.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced operational risks while organizing data to forecast performance trends.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Education
No Degree - Business Management
Temple College
Temple, TX12.2025
Skills
- Route Management
- Cargo Handling
- Equipment Operation
- Customer-Oriented
- Heavy haul expert
- Tanker and Hazardous Materials Endorsement
- DOT Compliance
- Order picking and processing and able to lift up to 250 pounds
- Long-Haul and Inclement weather driving
- Safe Driving Practices and Strong worke ethic
- Dependable and reliable w/ clean MVR
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Truck Driver
KLLM Transportation Services
09.2023 - Current
Truck Driver/Manager of Operations
Never Fret the Move
05.2019 - 12.2023
No Degree - Business Management
Temple College
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