Byron Whitehead
Hartford
Summary
Compassionate and dependable professional with a strong background in customer service, communication, and direct support. Experienced in creating positive and supportive environments while assisting individuals with daily needs, maintaining safety standards, and building respectful relationships. Known for being patient, adaptable, and reliable with the ability to remain professional in fast-paced settings. Brings a caring approach, strong teamwork skills, and a genuine commitment to helping others feel supported, comfortable, and valued.
Overview
8
8
years of professional experience
Work History
Direct Support Professional
HARC
Hartford
11.2025 - Current
- Assisted residents with daily living activities including bathing, dressing, cooking, and cleaning.
- Coordinated transport for residents to appointments, community events, and scheduled activities, enhancing their engagement and access to services.
- Documented resident behaviors, schedule changes, and updates to ensure accurate care records and facilitate effective communication among staff.
- Recorded vital signs, weight, and height to ensure resident information remained current and up to date.
- Fostered a safe, welcoming, and respectful environment, promoting resident well-being and a sense of belonging.
Cashier / Food Attendant
Playa Bowls
West Hartford
08.2024 - 11.2025
- Prepared food and beverage orders accurately while following safety, cleanliness, and organizational standards.
- Assisted customers in fast-paced environment, ensuring positive and respectful interactions.
- Managed multiple customer requests and order preparation, demonstrating effective multitasking and time management.
- Restocked and maintained inventory, contributing to a clean and efficient workspace.
- Fostered a positive, goal-oriented environment through teamwork, communication, and dependable support.
Breakfast Attendant
Homewood Suites
Windsor Locks
03.2023 - 06.2023
- Delivered personalized customer service, addressing individual guest needs with professionalism.
- Assisted in preparing special orders for customers with dietary restrictions.
- Coordinated meal preparation tasks with staff to enhance service efficiency.
- Performed routine kitchen inspections to ensure compliance with local health codes, maintaining a safe dining environment.
Host
The Russell
Hartford
05.2021 - 01.2023
- Welcomed guests warmly and provided attentive customer service to enhance their dining experience.
- Monitored guest needs during dining to ensure consistent high-quality service.
- Resolved guest concerns calmly and professionally while maintaining a welcoming and supportive environment.
- Demonstrated strong multitasking, communication, and interpersonal skills while managing reservations, assisting guests, and coordinating with staff.
Warehouse Associate
Amazon
Windsor Locks
02.2022 - 05.2022
- Sorted and organized merchandise to ensure accurate and timely shipment.
- Inspected products for defects and damages, promptly reporting issues to supervisors to maintain quality standards.
- Maintained safety, cleanliness, and organization standards in a fast-paced work environment.
- Collaborated with staff through effective communication and teamwork to support operational goals.
Sales Associate
Macy's
Farmington
11.2020 - 02.2021
- Assisted customers with questions, concerns, and problem-solving while providing compassionate and professional support.
- Delivered accurate product information on pricing and availability to enhance customer decision-making.
- Processed purchases, refunds, and exchanges using cash register and POS system to ensure smooth transactions.
- Ensured compliance with store policies on payments, returns, and security to maintain operational integrity.
Teacher's Aide
Freedom School
Hartford
06.2018 - 08.2018
- Modeled appropriate behavior and reinforced classroom management strategies.
- Supervised students to proactively address disputes and ensure safety.
- Supported teaching staff and students during field trips to enhance learning experiences.
- Executed emergency procedures during drills to ensure preparedness.
Education
High School Diploma -
Hartford Magnet Trinity College Academy
Hartford, CT06-2020
Skills
- Direct care support
- Patient and resident assistance
- Activities of daily living
- Vital signs monitoring
- Documentation and record keeping
- Transportation assistance
- Safety awareness
- Effective communication
- Active listening
- Conflict resolution
- Time management
- Multitasking
- Problem solving
- Team collaboration
- Professionalism and reliability
- Customer service
Volunteer Experience
Teacher's Aide, Freedom School, Hartford, CT, 06/01/18, 08/01/18, Assisted teaching staff and students during school field trips., Modeled appropriate behavior and supported classroom management., Followed emergency procedures and safety protocols., Supervised students to identify and resolve disputes or safety concerns.
Timeline
Direct Support Professional
HARC
11.2025 - Current
Cashier / Food Attendant
Playa Bowls
08.2024 - 11.2025
Breakfast Attendant
Homewood Suites
03.2023 - 06.2023
Warehouse Associate
Amazon
02.2022 - 05.2022
Host
The Russell
05.2021 - 01.2023
Sales Associate
Macy's
11.2020 - 02.2021
Teacher's Aide
Freedom School
06.2018 - 08.2018
High School Diploma -
Hartford Magnet Trinity College Academy