Experienced with driving operational improvements and enhancing team performance through effective management practices. Utilizes process optimization and strategic planning to meet organizational objectives. Track record of fostering collaborative workplace and achieving operational success.
Overview
10
10
years of professional experience
Work History
Manager of Operations
Little Spot Tavern
08.2021 - Current
Managed operational budgets by monitoring expenditures and identifying cost-saving opportunities.
Analyzed current processes for opportunities to reduce waste and improve efficiency.
Formulated actionable plans to achieve operational objectives and enhance competitive advantage.
Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
Fostered collaboration among departments for improved communication and teamwork.
Streamlined operational processes by implementing efficient workflow management strategies.
Enhanced operational workflows by identifying bottlenecks and streamlining procedures.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
Identified and resolved unauthorized, unsafe, or ineffective practices.
Youth Mentor
Philadelphia Youth
09.2015 - Current
Increased youth engagement by incorporating interactive activities and group discussions in mentoring sessions.
Developed strong communication skills in youths by providing constructive feedback and regularly engaging them in reflective conversations about their progress.
Provided academic support through tutoring sessions, contributing to improved grades and study habits among mentees.
Created workshops for youth to improve communication skills, teamwork and cooperation.
Built lasting relationships with youth and parents or guardians.
Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.
Established a safe and supportive environment for open discussion, fostering strong relationships between mentors and mentees.
Assistant Director of Child Development
Future Academy
06.2017 - 10.2021
Cultivated an inclusive environment that celebrated diversity by designing culturally responsive programming and activities.
Collaborated with interdisciplinary teams to create individualized education plans for children with special needs.
Monitored enrollment trends, adjusting marketing strategies to attract new families to the center.
Contacted schools to help the afterschool children that are behind in the grades to provide extra work or strategies
Oversaw budget planning and financial management, ensuring optimal allocation of resources within the center.
Maintained high-quality educational standards by incorporating research-based teaching methods into daily practice.
Conducted regular staff meetings to discuss goals, address challenges, and celebrate achievements as a team.
Coordinated community outreach events to increase awareness of services offered by the childcare center.
Developed strong relationships with families, fostering trust and promoting family involvement within the center.
Increased parent satisfaction by maintaining consistent communication and providing regular progress updates.
Facilitated open communication between parents, staff, and administration, addressing concerns promptly and professionally.
Managed classroom schedules, adhering to state licensing requirements and maintaining accurate records.
Environmental Services
The Arthur Jackson Center
05.2015 - 09.2016
Participated in ongoing professional development activities, staying current on industry trends and best practices for environmental services professionals.
Improved efficiency in cleaning tasks by optimizing schedules and workloads for environmental services team members.
Evaluated overall performance of environmental services operations, identifying areas for improvement and implementing changes as needed to ensure continued success in maintaining a clean and safe facility environment.
Planned, organized, directed and monitored work flow of Environmental Services staff.
Achieved high levels of patient satisfaction through consistent delivery of superior environmental services.
Education
Associate - Chemistry
Harford Community College
12.2015
High School -
Prep Charter High
06.2012
Skills
Decision-making
Customer service
Quality assurance
Strategic planning
Problem-solving
Task delegation
Vendor management
Staff management
Staff development
Health and safety compliance
Timeline
Manager of Operations
Little Spot Tavern
08.2021 - Current
Assistant Director of Child Development
Future Academy
06.2017 - 10.2021
Youth Mentor
Philadelphia Youth
09.2015 - Current
Environmental Services
The Arthur Jackson Center
05.2015 - 09.2016
High School -
Prep Charter High
Associate - Chemistry
Harford Community College
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