Byron Henry Sr
Mesquite,TX
Summary
Experienced Professional in Customer Service, Sales, and Computer Processor. Skilled in meeting needs of internal and external clients utilizing effective communication skills at all levels of the organization. Energetic and adept at working in team environment to achieve company objectives. Strong attention to detail with ability to reach daily performance goals. HANDS ON EXPERIENCE WITH: Multi-task person Teamwork and Collaboration Problem Solving Information Seeking Training Data Entry Processing Frame and Structural damage training Customer Service Facility Maintenance Manager who specializes in electrical installation, repair and testing. Promotes the safe operation of all electrical circuits, wires and operation equipment through careful repairs and preventative maintenance.
Overview
9
9
years of professional experience
Work History
First Assistant Manager
Car Spa Inc.
Dallas, Texas
11.2021 - 02.2024
- Supported store manager by implementing directives, coaching employees and resolving front-line issues.
- Helped with daily cash management, resolved drawer inaccuracies and prepared daily deposits.
- Minimized shrinkage and product loss by effectively managing inventory controls.
- Kept store inspection ready with consistent oversight of daily team activities and workflows.
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
Maintenance Assistant Technician
Clear Property Management
Garland, TX
02.2021 - 09.2022
- Recognized defective material and reported issues to management to facilitate prompt resolution.
- Assembled products from raw materials and completed inspections.
- Set up and operated production equipment according to daily work orders and safety procedures.
- Created agendas and communication materials for team meetings.
- Earned reputation for good attendance and hard work.
- Recognized by management for providing exceptional customer service.
- Diagnosed problems with mechanical and electrical systems and equipment using advanced troubleshooting abilities.
- Collaborated with building managers to assess ongoing needs and plan preventive maintenance schedules.
- Maintained clear and safe workspace area to meet OSHA standards.
- Filled out logs of daily actions using Yardi computer tracking system.
- Installed new systems, replacement parts and components to maintain proper operation.
- Maintained clear and safe workspace areas to meet OSHA standards.
- Changed HVAC filters and cleaned condensation drains to perform preventive maintenance on HVAC systems.
Make Ready Technician
Morguard Residential
Valley Ranch, Texas
09.2019 - 02.2021
- Completed product assembly according to standardized procedures.
- Set up and operated production equipment according to daily work orders and safety procedures.
Make Ready Technician
Kairoi Residential
Dallas, Texas
06.2017 - 08.2019
- Inspected finished products for quality and adherence to customer specifications.
- Set up and operated production equipment according to daily work orders and safety procedures.
Detail Manager
Dealer Auction
Grand Prairie, TX
01.2015 - 06.2017
- Taught team members how to properly wash, wax and vacuum vehicles.
- Documented orders, daily activities, weekly schedules and team performance.
- Directed 30-person team of detailing and reconditioning personnel.
- Generated reports and spreadsheets detailing income, labor hours and expenses.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Reviewed completed work to verify consistency, quality and conformance.
Education
Computer Science
Richland College
1992
Associate of Applied Science - General Education
Garland High School
Garland, TX1990
Skills
Microsoft Word - Microsoft Access - Microsoft Excel - Windows 8 - Data Entry Terminal – Mainframe Terminal - Word Processing Software - R F Scanner and Data Entry, pick Ticket AS400Power and hand tools
Carpentry and plumbing
HVAC expert
Customer service-focused
Preventative maintenance
Plumbing knowledge
Strong communicator
Tech II Certified
- Power and hand tool use
- Troubleshooting strength
- Building maintenance
- Landscaping and groundskeeping
- Understanding schematics
- Equipment repair
- OSHA
- Supply ordering
- Performance improvements
- Supervision and training
- Policy/program development
- Economic analysis
- Customer relationship management
- Staff development
- Staff training
- Vendor relationships
- Advertising and marketing
Accomplishments
- Machine Repair - Detected machine malfunctions and problem-solved accordingly,Repaired,maintained and replaced parts on dies.
- Recognized as Employee of the Clear Property for outstanding performance and team contributions.
- Drove 63% improvement in Clear Property profits through aggressive period.
- Consistently maintained high customer satisfaction ratings.
Skills
AS400, call center, clerical, computer applications, customer service, Data Entry, Forklift Operator, Mainframe, Microsoft Access, Microsoft Excel, Windows 8, Microsoft Word, pick, processes, Scanner, typing skills, Word Processing, Pool License Certified Tech II, Inspection License
Timeline
First Assistant Manager
Car Spa Inc.
11.2021 - 02.2024
Maintenance Assistant Technician
Clear Property Management
02.2021 - 09.2022
Make Ready Technician
Morguard Residential
09.2019 - 02.2021
Make Ready Technician
Kairoi Residential
06.2017 - 08.2019
Detail Manager
Dealer Auction
01.2015 - 06.2017
Computer Science
Richland College
Associate of Applied Science - General Education
Garland High School
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