Salesforce
Bobby Yu
Technical Account Manager
San Diego,CA
Summary
Technical Account Manager with more than 5 years of hands-on experience in software development and web technologies to support enterprise accounts. Develops and promotes value realization that translates into closed new business, renewal and upsell opportunities. Proven record of successfully proposing technical solutions by presenting complex concepts in easy to understand terms and building strong, long-lasting relationships with senior executives and project level resources.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
4
4
Languages
Work History
Senior Technical Account Manager
SupplyPro
San Diego, CA
01.2019 - Current
- Built long-term trusted partner relationships to manage stakeholder expectations and meet revenue growth goals.
- Identified and proposed upsell and renewal opportunities and communicated value proposition to churn results for enterprise customers.
- Demonstrated products and specific features at customer locations and special events.
Technical Account Manager
Calero-MDSL
New York, NY
01.2016 - 01.2019
- Built long-term trusted partner relationships to manage stakeholder expectations and meet revenue growth goals.
- Engaged in tool and process improvements to streamline customer success activities and services.
- Identified and proposed upsell and renewal opportunities and communicated value proposition to churn results for enterprise customers.
- Developed and executed solutions to customer needs and drivers through hands-on engagement.
- Participated in product innovation by identifying and representing customer needs and presenting new product capabilities.
Regional Outside Sales Representative
Calero-MDSL
Atlanta, GA
05.2015 - 01.2016
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Increased sales by offering advice on purchases and promoting additional products.
- Broadened territories and negotiated successful contracts by seeking out new clients and utilizing leadership skills.
Inside Sales Representative
Tangoe
San Diego, CA
06.2011 - 05.2015
- Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Used CRM software to maintain detailed contact logs and account records.
- Used digital methods and traditional telephone approaches to generate sales leads.
- Prospected continuously for new potential customers and maintained robust conversion rate.
Education
Bachelor of Arts - Chemistry / East Asian Area Studies
University of Southern California
Los Angeles, CA 08.1996 - 05.2000
Skills
Retention strategies
Accomplishments
- Achieved President's Club Sales Award for 3 consecutive years by exceeding sales quotas by over 125%.
Software
Microsoft Office
SQL
JIRA
Database Administration
Certification
Common Sense Sales Training
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Timeline
Senior Technical Account Manager
SupplyPro
01.2019 - Current
Miller-Heiman Sales Training
11-2016
Technical Account Manager
Calero-MDSL
01.2016 - 01.2019
CSP - Certified Sales Professional
06-2015
Regional Outside Sales Representative
Calero-MDSL
05.2015 - 01.2016
Common Sense Sales Training
10-2011
Inside Sales Representative
Tangoe
06.2011 - 05.2015
Bachelor of Arts - Chemistry / East Asian Area Studies
University of Southern California
08.1996 - 05.2000
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