Byungseon chae
fort lee,NJ
Summary
Detail-oriented professional with experience in order management, adjusting order quantities, and resolving customer complaints. Skilled in optimizing supply chain processes to meet customer needs while maintaining operational efficiency. Adept at coordinating between teams and stakeholders to ensure timely and accurate order fulfillment. Looking to contribute my expertise in order processing and customer service to enhance operations at CJ Foodville.
Overview
4
4
years of professional experience
Work History
SCM
CJ Foodville
Newark, NJ
01.2024 - Current
- Received customer orders based on real-time inventory data and optimized orders according to stock availability.
- Resolved issues during order fulfillment and maintained continuous communication with customers to build trust.
- Successfully improved customer adoption of the return system by regularly informing and training them, resulting in a smoother return process and increased customer satisfaction.
Shared Mobility Operations Manager
kicks corporation
Cheonan-si, Korea
05.2021 - 12.2022
- Managed the deployment and maintenance of shared e-scooters across multiple locations.
- Addressed customer inquiries and provided support, ensuring timely resolution of issues, and maintaining high levels of customer satisfaction.
Part-timer
Wholesale Warehouse
Hwaseong-si, Korea
09.2020 - 03.2021
- Assembled computers based on incoming orders, ensuring all components were correctly installed and tested for quality.
- Managed the preparation and packaging of assembled computers for shipment, adhering to company standards for safety and accuracy.
Education
Bachelor's Degree - International Trade
Baekseok University
Cheonan08-2023
Skills
- Fast Learner
- Teamwork and Collaboration
- Relationship Building
- Positive communication skills
- Time management and prioritization
Timeline
SCM
CJ Foodville
01.2024 - Current
Shared Mobility Operations Manager
kicks corporation
05.2021 - 12.2022
Part-timer
Wholesale Warehouse
09.2020 - 03.2021
Bachelor's Degree - International Trade
Baekseok University
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