Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Beyth-Shan Yodhhewawhe

Irvine,USA

Summary

  • Over 6 years of experience in customer service, warehouse operations, and remote support
  • Skilled in processing claims, managing shipments, and assisting customers with account access
  • Experienced in handling high-volume customer inquiries with professionalism and care
  • Strong communication skills and a calm, solutions-focused approach
  • Reliable, detail-oriented, and effective in both independent and team settings


Overview

7
7
years of professional experience

Work History

Warehouse Assistant

Amazon
01.2023 - Current
  • Participated in record counts and inventory management
  • Handled dock shipments efficiently
  • Supported customer-related inquiries and issue resolution
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Received and processed incoming stock to keep inventory levels accurate and up-to-date.

Customer Support Representative

OpenTech Alliance
01.2021 - 01.2025
  • Assisted customers in system setup and error resolution
  • Managed the company's online customer chat for real-time support
  • Provided secure facility access guidance and customer troubleshooting
  • Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
  • Provided empathetic support for customers experiencing difficulties or dissatisfaction, resulting in improved loyalty.

Claims Support (COVID Relief Funds)

TeleTech – Bank of America
01.2020 - 01.2022
  • Processed customer claims related to COVID-19 relief funding
  • Assisted with account verification, fraud prevention, and application guidance
  • Ensured compliance with federal and banking policies during relief distribution
  • Excellent communication skills, both verbal and written.
  • Self-motivated, with a strong sense of personal responsibility.

Customer Support (Remote)

OfficeMax
01.2018 - 01.2020
  • Delivered remote support for customers regarding office products and services
  • Guided users through online ordering and general inquiries
  • Maintained customer satisfaction in a high-volume, remote environment
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Education

Master of Business Administration - Accounting & Taxes

Kaplan University
Davenport, IA
06.2025

TEFL & TESOL Certificate -

TESOL Express
01.2017

(BSBA) - Business Administration / Accounting

Grantham University
Kansas, MS
01.2011

Liberty University
Lynchburg, VA
01.2011

Peru State College
Peru, Nebraska
01.2010

High School Diploma -

Continental Academy H.S.
Miramar, FL
01.2009

Skills

  • Customer Service & Communication
  • Inventory & Shipment Handling
  • Claims & Financial Assistance Processing
  • Remote Communication Tools (chat, phone, email)
  • Problem Solving & Conflict Resolution
  • Team Collaboration & Time Management
  • Order verification
  • System updating
  • Pallet jack handling
  • Cleaning and organization

Accomplishments

  • Continental Academy High School with High Honors – GPA 3.94
  • Grantham University with High Honors: Magna Cum Laude – GPA 3.77

Timeline

Warehouse Assistant

Amazon
01.2023 - Current

Customer Support Representative

OpenTech Alliance
01.2021 - 01.2025

Claims Support (COVID Relief Funds)

TeleTech – Bank of America
01.2020 - 01.2022

Customer Support (Remote)

OfficeMax
01.2018 - 01.2020

TEFL & TESOL Certificate -

TESOL Express

(BSBA) - Business Administration / Accounting

Grantham University

Liberty University

Peru State College

High School Diploma -

Continental Academy H.S.

Master of Business Administration - Accounting & Taxes

Kaplan University

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