Christy Haulbrook
Overview
28
28
years of professional experience
2000
2000
years of post-secondary education
Work History
Head Housekeeper
DUNCAN LODGING LLC
Duncan
07.2025 - Current
- Supervised daily cleaning operations for guest rooms and common areas.
- Trained and mentored housekeeping staff on best practices and procedures.
- Developed cleaning schedules to ensure timely room readiness for guests.
- Inspected rooms and facilities for cleanliness and maintenance issues.
- Coordinated inventory management of cleaning supplies and equipment.
- Collaborated with front desk staff to accommodate special guest requests.
- Managed laundry services, ensuring timely turnaround of linens and towels.
- Coached new housekeeping personnel by demonstrating approved cleaning procedures.
- Interacted pleasantly with clients and guests when performing daily duties.
- Performed daily inspections of guest rooms to identify maintenance needs.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Resolved customer complaints promptly and professionally.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Used standard personal protective equipment to minimize chemical splashing incidents.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
Owner/operator
C&C Cleaning Services
Moore
03.2008 - Current
- Managed daily operations of cleaning services for residential and commercial clients.
- Trained and supervised staff to ensure high-quality cleaning standards.
- Developed efficient scheduling systems for staff assignments and client appointments.
- Maintained inventory of cleaning supplies and equipment for operational efficiency.
- Established strong client relationships to understand needs and preferences.
- Conducted regular quality checks to ensure compliance with service standards.
- Resolved customer inquiries and complaints promptly to enhance satisfaction levels.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Negotiated contracts with clients for products or services rendered by the company.
- Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
- Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
- Developed business plan and budget to maximize profitability.
- Calculated net income and adjusted strategies to increase income and bottom-line profits.
- Set pricing structures according to market analytics and emerging trends.
- Oversaw hiring process for new employees, from recruiting to onboarding training.
Costumer service manger
Walmart
Spartanburg
01.1998 - Current
- Assisted customers with bagging groceries efficiently and accurately.
- Maintained cleanliness and organization of the checkout area throughout shifts.
- Collaborated with cashiers to ensure smooth customer transactions and satisfaction.
- Supervised front end operations to ensure efficient customer service.
- Managed cash handling procedures and ensured accurate transactions.
- Resolved customer inquiries and complaints with effective communication skills.
- Trained new employees in customer service techniques and store policies.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Managed customer complaints and rectified issues to complete satisfaction.
Education
GED
Spartanburg , SCSkills
- Cleaning procedures
- Staff training
- Inventory management
- Quality control
Timeline
Head Housekeeper
DUNCAN LODGING LLC
07.2025 - Current
Owner/operator
C&C Cleaning Services
03.2008 - Current
Costumer service manger
Walmart
01.1998 - Current
GED