Caleb Nana Avo Blay

• Providing customer support: Assisting customers with enquiries about EE products, services, and billing.
• Guiding customers through solutions: helping with troubleshooting, upgrades, and contract renewals.
• Sales and recommendations: Advising customers on the best plans, devices, and offers.
• Handling complaints: Resolving issues efficiently to maintain customer satisfaction.
• Using BT Group systems: Navigating internal tools to process requests and update customer accounts.

• Upheld health and safety guidelines whilst preparing food items preventing cross-contamination risks.
• Provided personalised customer service fostering loyalty amongst clients.
• Ensured customer satisfaction with prompt and accurate order fulfillment.

• Operational Oversight: I manage daily store operations, ensuring efficiency and adherence to company standards.
• I oversee recruitment, training, and scheduling of staff to maintain a productive work environment.
• Inventory Control: I supervise inventory management, including ordering, receiving, and tracking stock, to prevent shortages or overstock.
• Customer Relations: I ensure high levels of customer satisfaction by maintaining excellent service standards and promptly addressing customer inquiries or concerns.
• Sales Strategy Implementation: I develop and implement sales strategies to meet or exceed salestargets, including merchandising and promotional activities.
• Financial Management: I handle budgeting, sales analysis, and financial reporting to monitor and enhance store profitability
• Security and Compliance: I ensure the security of the store and its merchandise, maintaining

compliance with industry regulations and company policies

• Personal Care: Assisting patients with daily activities, such as bathing, dressing, grooming, and feeding.
• Vital signs monitoring: Measuring and recording patients’ temperatures, pulse, respirations, and weight to monitor their health status.
• Mobility Assistance: Helping patients move around safely, including aiding with walking or transferring between beds and chairs.
• Nutritional Support: Serving meals, and assisting patients with eating and drinking as needed.
• Communication: Interacting with patients, their families, and the healthcare team to provide updates and ensure coordinated care.
• Clinical Support: Assisting nursing staff with medical tasks when necessary, such as collecting specimens for lab tests.
• Maintaining Cleanliness: Ensuring patient areas are clean and comfortable, including making beds and tidying rooms

• Develop or assist in the development of interviews schedules
• Developed and maintained statistical data for general registry usage
• Monitored patient personal information and ensured confidentiality
• Preparing progress reports