Carina K. Clark

10+ Years Serving the Sun City community:

• Provided comprehensive hardware repairs, software installations, and troubleshooting services for computers, TVs, printers, and mobile devices.
• Set up and configured computer networks, ensuring optimal performance and connectivity for clients.

• Organized and Supported IT departments implementing policies, procedures and processes and creating standardized order to enable companies to move forward with 3rd party IT to meet all their IT needs.
• Streamlined IT operations by implementing comprehensive guidelines facilitating collaboration with external partners.
• Conducted research to identify new technologies that could improve operations.
• Analyzed workflows and established priorities for daily operations.
• Maintained up-to-date knowledge of relevant technologies and equipment used in the organization.

• Deliver technical assistance and support to employees, resolving hardware, software, and network issues efficiently
• Diagnose and resolve technical problems and software-related issues
• Provide remote support to remote and off-site employees, resolving technical issues via phone, email, or remote desktop tools
• Maintain detailed documentation of support activities, including troubleshooting steps, resolutions, and configurations
• Orchestrated seamless relocation of IT department, collaborating cross-functionally, mitigating disruptions, and ensuring smooth transition
• Reduced average ticket resolution time through improved troubleshooting techniques and proactive maintenance
• Maintained 100% customer satisfaction rating through consistently delivering top-notch IT support services
• Microsoft Intune Admin Center experience: through MDM and MAM, deploying software, apps, profiles, setting up policies, manage updates, and enforce security measures
• Exchange Admin Console experience: create and manage user mailboxes, create and configure distribution groups, set up email routing, manage public folders, control mailbox permissions, message tracking, transport rules, and anti-spam settings and monitor the overall health and performance of the Exchange environment
• Active Directory experience: obtained/implemented user and computer management, access control, and group policies
• Created and managed user accounts/identities, assigned permissions, defined security policies, managed group memberships, attributes and handled authentication and authorization processes

• Maintained and optimized network infrastructure ensuring seamless connectivity, security, and efficient systems operations
• Implemented and monitored security measures to safeguard network integrity
• Collaborate with the IT team to design and plan network upgrades, expansions, and enhancements
• Monitored network performance, analyze data traffic, and implement optimization strategies to enhance network efficiency
• Implemented automated backup and disaster recovery procedures, ensuring zero data loss and minimal downtime during critical incidents
• Reorganized and updated network documentation, improving troubleshooting efficiency and reducing resolution times
• Ensured network compliance with industry regulations, passing all audits and certifications

• Developed and executed IT strategies aligned with organizational goals, ensuring technology supports healthcare delivery and business objectives
• Manage team of IT professionals, providing ongoing guidance, mentorship, and support
• Oversee the maintenance, optimization, and expansion of IT infrastructure, including servers, networking, and data centers
• Collaborated with technology vendors, negotiate contracts, and ensure efficient procurement and support for IT products
• Implemented and enforced robust security measures, safeguarding sensitive patient data and ensuring compliance with healthcare regulations
• Optimized costs and maintained resources for ongoing operations and strategic initiatives through strategic IT budget management
• Cultivated high-performing IT team, achieving improvements in project delivery and support response times

• Planned and executed network hardware upgrades, ensuring zero network downtime and disruptions to teaching activities
• Delivered prompt technical support to staff and students, resolving network connectivity, hardware, and software issues efficiently
• Maintaining accurate records of network configurations, hardware inventory, and software licenses
• Developed comprehensive training materials and SOPs for multiple technology procedures, enhancing staff and student technology proficiency and reducing support requests
• Streamline hardware and software procurement processes, maintaining quality and functionality
• Establish robust disaster recovery plan and implemented regular data backups to protect school district's critical information and digital assets
• Troubleshooting all device types to include but not limited to: Apple Devices, Windows, Mac, iOS, Android, Mobile, VoIP, Projectors, Smart Boards, Printers, PC's, Tablets, Conference Room Equipment, Scanners, POS and all computer peripherals/accessories
• Help Desk Services, Asset Management, Project Management, End User Support, Hardware Repairs/Support, Software Support