Summary
Overview
Work History
Education
Skills
Timeline
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Chanel Johnson

Summary

Hardworking professional bringing transferable experience in accuracy, multitasking, and customer interaction. A quick learner, skilled at handling transactions, maintaining attention to detail, and providing reliable support. Eager to apply these strengths in a cashier role to ensure smooth daily operations and great customer service.

Overview

5
5
years of professional experience

Work History

Asset Protection

Burlington Coat Factory Distribution Center
06.2025 - Current
  • Prevention of loss due to theft.
  • Access control, reviewing CCTV footage, and conducting surveillance.
  • Investigation of incidents where theft is suspected.
  • Coordinating with law enforcement.
  • Performing safety audits.
  • Reviewed and recommended improvements to current policies and procedures related to asset protection, ensuring a proactive approach to mitigating risks.

Customer Service Representative II

A Duie Pyle
10.2024 - 03.2025
  • Handled freight related customer inquiries.
  • Scheduled pickups and deliveries, via telephone and email.
  • Provided rate quotes and ETA's.
  • Resolved issues and customer complaints efficiently, ensuring satisfaction.
  • Provided excellent customer service.
  • Maintained accurate documentation.

Patient Care Technician

DaVita Dialysis Corporation
01.2024 - 06.2024
  • Provided direct patient care and support, enhancing comfort and recovery.
  • Assisted nursing staff with daily tasks, ensuring efficient workflow in patient management.
  • Monitored vital signs and reported changes to healthcare team promptly for timely intervention.
  • Documented patient information accurately in electronic health records, ensuring compliance with protocols.
  • Educated patients and families on post-treatment care, promoting understanding of instructions.

Patient Services Representative

Burlington County Obstetrics & Gynecology (Advocare)
09.2021 - 12.2023
  • Assisted patients with scheduling appointments, via telephone and email.
  • Provided information regarding services, insurance coverage, and billing procedures.
  • Verified insurance, and completed medication prior authorizations.
  • Maintained accurate electronic and paper health records for compliance with HIPAA regulations.
  • Coordinated communication between patients and healthcare providers to streamline service delivery.
  • Transcribed voice messages for all healthcare providers.

Internet Liaison

Davis Honda (Remote)
11.2020 - 08.2021
  • Responded to customer vehicle inquiries, via telephone and email.
  • Provided accurate information on vehicles.
  • Provided excellent customer service.
  • Scheduled appointments, via telephone and email.
  • Ensured a smooth transition from online interest to in-person visits to the dealership.
  • Facilitated communication between departments to resolve operational challenges and enhance collaboration.

Education

High School Diploma -

Burlington County Institute of Technology
Westampton, NJ
06-2003

Skills

  • Customer Service
  • Customer Satisfaction
  • Reliability and Punctuality
  • Patience and Composure
  • Self and Social Awareness
  • Integrity
  • Adaptable
  • Basic Math
  • Attention to Detail
  • Friendly Approachable Demeanor
  • Transaction Processing
  • Teamwork & Collaboration

Timeline

Asset Protection

Burlington Coat Factory Distribution Center
06.2025 - Current

Customer Service Representative II

A Duie Pyle
10.2024 - 03.2025

Patient Care Technician

DaVita Dialysis Corporation
01.2024 - 06.2024

Patient Services Representative

Burlington County Obstetrics & Gynecology (Advocare)
09.2021 - 12.2023

Internet Liaison

Davis Honda (Remote)
11.2020 - 08.2021

High School Diploma -

Burlington County Institute of Technology

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Chanel Johnson