Cierra Knapp
Custodial
Sarasota,F.L
Summary
Reliable janitorial professional with significant experience in maintaining cleanliness and sanitation of various facilities, including commercial buildings and educational institutions. Skilled in using cleaning equipment and chemicals safely, with strong attention to health and safety standards. Known for improving cleaning processes, leading to more efficient operations and higher satisfaction among clients. Demonstrated ability to work independently or as part of a team, managing time effectively to meet deadlines.
Overview
11
11
years of professional experience
Work History
Asst Property Manager
Southwest maintenance services inc
Sarasota, USA
12.2013 - 11.2023
- Oversaw maintenance and repair operations for multiple properties, ensuring timely and cost-effective solutions
- Developed and implemented property marketing strategies to attract and retain tenants, resulting in increased occupancy rates
- Conducted regular property inspections to identify and address potential safety hazards and maintenance issues
- Supervised and trained a team of 15 cleaners to ensure efficient and high-quality service delivery
- Implemented new cleaning procedures and protocols to improve operational efficiency and client satisfaction
- Conducted regular inspections and quality control checks to maintain high standards of cleanliness and sanitation
- Managed inventory and procurement of cleaning supplies to ensure adequate stock levels and cost-effective purchasing
- Negotiated purchase prices and terms with property owners to secure profitable deals for the company
- Managed due diligence processes, including property inspections and evaluations, to assess the potential risks and opportunities of each investment
- Collaborated with internal teams and external partners to coordinate the acquisition process and ensure smooth transactions
Customer Service Representative
Protocol
Sarasota, USA
02.2009 - 11.2013
- Resolved customer inquiries and complaints in a timely and professional manner, resulting in a 95% customer satisfaction rating
- Demonstrated exceptional communication skills by effectively explaining product features and resolving issues over the phone and via email
- Proactively identified and addressed customer needs, leading to a 15% increase in upsells and cross-sells
- Collaborated with cross-functional teams to streamline processes and improve overall customer experience
Education
High school diploma -
Certification - Certified Apartment Manager
Skills
- Residential Cleaning Expertise
- Windows Proficiency
- Property Oversight
- Strong Interpersonal Communication
- Effective Time Management
- Proficient in Computer Applications
- Advanced Microsoft Office Skills
- Strong Organizational Abilities
- Excel Data Analysis
- Yardi System Knowledge
- CRM Application Experience
- Interview Coordination
- Workplace Relations Management
- Property Maintenance
- Telephone and email etiquette
Personal Information
Date of Birth: 01/01
Accomplishments
- Achieved securing new accounts by completing interviews and walk throughs alongside upselling the business with accuracy and efficiency.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Asst Property Manager - Southwest maintenance services inc
12.2013 - 11.2023
Customer Service Representative - Protocol
02.2009 - 11.2013
Sarasota high school - High school diploma,
Alison - Certification, Certified Apartment Manager
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