CANDACE M. FRIEBOES
Edmonds,USA
Summary
Business professional experienced in case management, with a strong focus on customer service and technical support. Skilled in using Microsoft Power Platforms for operational improvements and project coordination. Proven track record of maintaining effective communication and collaboration with diverse teams. Dedicated to supporting organizational success through strategic planning and efficient workflow management.
Overview
17
17
years of professional experience
Work History
Associate II, Population Health
Carnival Corporation, Seattle, WA
10.2024 - Current
- Reclassified due to increased responsibilities following departmental reorganization.
- Implemented technical solutions using Microsoft Power Platforms for case management.
- Collaborated with interdepartmental teams to coordinate projects focused on data metrics and integrity.
- Developed an interfacing application for Case Management team utilizing Power Apps and Microsoft Fabric.
Sr Coordinator, Case Management, Health Services
Holland America Group, Seattle, WA
10.2021 - 10.2024
- Promoted for exceptional performance and leadership in major operational initiatives.
- Collaborated with management to design and implement KPIs for coordinator roles.
- Managed weekly roster rotations to ensure full coverage of coordinator responsibilities.
- Resolved administrative escalations related to systems discrepancies and workflow issues.
- Developed and facilitated training programs for new team members on policies and software.
- Assisted with audits and quality improvement initiatives by organizing documentation.
- Supported compliance efforts through systematic documentation and process optimization.
Coordinator, Case Management, Health Services
Holland America Group, Seattle, WA
10.2015 - 10.2021
- Facilitated development and integration of case management programs post-mergers at Holland America Group and Carnival Corporation, achieving operational alignment.
- Provided logistical and administrative support for repatriation and medical care, enhancing coordination among brand teams.
- Managed 300 to 500 inbound communications daily, prioritizing responses for timely redistribution to stakeholders.
- Maintained meticulous case management records, ensuring accurate data entry and confidentiality of electronic health records.
- Engaged with crew members and providers to deliver prompt, accurate case-related information while adhering to privacy protocols.
Coordinator, Medical Staffing, Fleet Operations
Holland America Line N.V., Seattle, WA
01.2014 - 10.2015
- Managed crew database for deployment assignments of all medical staff across HAL/Seabourn fleets.
- Organized ongoing recruitment processes, including inquiries, applications, and background checks for medical staff candidates.
- Maintained onboarding processes for over 500 medical staff, ensuring compliance with licensing and credentialing every two years.
- Collaborated on annual strategic planning for medical staff scheduling, cabin assignments, and deployment logistics.
- Coordinated updates to medical staff contracts, reflecting scheduling and assignment changes on corporate intranet.
Direct Reservations Sales Agent
Holland America Line N.V., Seattle, WA
10.2012 - 01.2014
- Promoted and sold company products directly to consumers, achieving individual sales goals.
- Assisted consumers by providing accurate information aligned with department standards.
- Mentored new reservations agents, enhancing skillsets through targeted coaching and support.
- Utilized professional sales techniques to drive consumer engagement and foster loyalty.
Sales Associate and Shift Supervisor
Seattle Mariners Team Store, Seattle, WA
11.2007 - 10.2012
- Presented team merchandise to diverse consumer audiences to drive engagement.
- Delivered product expertise while maintaining high-quality customer service.
- Strategically upsold team merchandise during ticket sales, enhancing overall sales performance.
- Coordinated floor sales associates to implement exemplary customer service standards.
- Assisted management with administrative tasks, including scheduling, payroll, and training.
Education
Bachelor of Arts - Art History
University of Washington
Seattle, WA06.2009
Skills
- Microsoft Power Apps and Power BI
- Data analysis and quality improvement
- Project management
- Workflow optimization and management
- Team collaboration
- Technical support
Work Leadership & Projects
- Participant, Health Services WOMAC Leadership Program, April 2024-Present
-Applied and selected to complete the WOMAC-Pre-Management Skills and Leadership focus program.
-Aligned with personal work project-Case Management App.
- Participant, Health Services Metadata Archival Project, June 2023-Present
-Inception and participant in active email and data archival management process from all brands medical historic locations into singular data storage solution.
- Health Services COVID-19 Crew Pre-Deployment Tracking System, 2020-2022
-Selected by management for collaboration in development of tracking system regarding onboarding crew screening process for COVID-19 risk management.
-Successful deployment of tracking workflow and system with personal daily management of screening process.
- Selected Committee Member, 3on3rd Move Project, 2016-2017
-Invited to participate for several teams and provide strategic input for moving process.
-Ensured complete move and smooth transition into new building location.
- Selected Committee Member, MAPS Integration, 2015
-Appointed by leadership to represent team’s stake in adoption of new HR crew scheduling system for fleet.
Timeline
Associate II, Population Health
Carnival Corporation, Seattle, WA
10.2024 - Current
Sr Coordinator, Case Management, Health Services
Holland America Group, Seattle, WA
10.2021 - 10.2024
Coordinator, Case Management, Health Services
Holland America Group, Seattle, WA
10.2015 - 10.2021
Coordinator, Medical Staffing, Fleet Operations
Holland America Line N.V., Seattle, WA
01.2014 - 10.2015
Direct Reservations Sales Agent
Holland America Line N.V., Seattle, WA
10.2012 - 01.2014
Sales Associate and Shift Supervisor
Seattle Mariners Team Store, Seattle, WA
11.2007 - 10.2012
Bachelor of Arts - Art History
University of Washington
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