Cindy Nielson
Sacramento,CA
Summary
Pediatric Unit Assistant at Kaiser Permanente, proven in offering exceptional customer service. Enhanced unit efficiency and patient care through effective collaboration and critical thinking. Demonstrated superior ability to handle crises, improving patient outcomes and satisfaction. Skilled in computer proficiency and fostering relationships, contributing to quality improvement initiatives. Excels at providing a caring customer experience and handling stressful situations with kindness, patience, and compassion. Always believe in putting the customer first and treating them like they are your own family. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
32
32
years of professional experience
Work History
Photographer/Filmmaker (Family/Children)
Nostalgic Heart Photos and Films
01.2016 - Current
- Photography Sessions: Conduct photo shoots for children and families in various settings, such as studios, homes, or outdoor locations.
- Client Interaction: Communicate with clients to understand their vision and expectations, ensuring a comfortable and enjoyable experience for children and families.
- Photo Editing: Edit and retouching photographs using software like Adobe Photoshop and Lightroom to enhance image quality and achieve the desired look.
- Built and maintained strong relationships with clients.
- Conducted detailed pre-shoot consultations to understand client needs, leading to highly personalized and satisfactory outcomes.
- Love working with children and seeing the world through their eyes
- Managed social media accounts, showcasing portfolio and attracting new clients through engaging content.
- Fostered creative environments during shoots, making subjects feel comfortable and natural, which improved photo quality.
- Achieved consistent quality in challenging lighting conditions, utilizing expert knowledge of lighting equipment and techniques.
- Leveraged natural light to enhance mood and atmosphere of photographs, resulting in more dynamic and engaging images.
- Developed structured archiving system for photo storage, ensuring easy access and organization of thousands of images.
- Customized photography strategies based on intended use and client preferences.
- Facilitated printing of images for client's portfolio.
- Portfolio Management: Maintain a professional portfolio of work to showcase to potential clients.
- Marketing and Sales: Promote photography services through social media, a personal website, or other marketing channels. Handle bookings, sales, and customer service inquiries.
- Props and Setup: Organize and provide props, backdrops, and other necessary equipment for photo shoots.
- Safety and Comfort: Ensure the safety and comfort of children during photo sessions, making the environment fun and engaging.
Pediatric Unit Assistant
Kaiser Permanente
05.1992 - 05.2023
- Welcoming families, visitors, and staff as they arrive on the unit. Answering questions and providing information
- Answering incoming calls and routing them to the appropriate party.
- Answering patient call light and acting as a liaison between medical staff and families, ensuring clear communication about the child's care and needs have been met.
- Communicate in a clear, concise manner appropriate to the patient's developmental stage.
- Maintaining a clean, safe, and welcoming environment for children and families.
- Promotes, ensures, and improves customer service to external/internal (physicians and staff both on and off the Unit) patients and their families by demonstrating skills that are consistent with the organization's philosophy of providing extraordinary customer relations and quality service.
- Providing comfort and emotional support to children and their families during stressful times.
- Coordinate patient movement, sedations, and procedures on and off the floor for the day with the charge nurse, physicians, child life specialist, and auxiliary departments.
- Crisis Management: Staying calm and efficient during medical emergencies, providing necessary assistance quickly and effectively.
- Ensuring the safety of children and accounting for them when they are off the floor for treatment or procedure. Coordinating movement with assigned RN, Security, Charge RN and receiving department.
- Relaying information to families, nursing staff, physicians, auxiliary departments
- Ability to consistently demonstrate the knowledge, skills, abilities, and behavior, necessary to provide superior and culturally sensitive service to each other and members.
- Caring for children when parents were unavailable.
- Data entry, managing patient records, updating charts, and handling paperwork.
- Sending and running lab specimens, and picking up blood products from the blood bank.
- Prioritizing tasks and communication with medical staff including physicians.
- Maintained accurate patient records, enabling informed decision-making by healthcare professionals.
- Enhanced patient care by efficiently managing unit operations and maintaining a well-organized environment.
- Ensured cleanliness and regulatory compliance within the unit by adhering to sanitation guidelines and protocols.
- Acted as a liaison between patients, families, and healthcare providers, enhancing overall communication and collaboration.
- Contributed to the development and implementation of quality improvement initiatives, leading to a more effective and efficient unit operation.
- Collaborated with other departments across the hospital facility for seamless coordination of services needed for optimal patient care outcomes.
- Supported nursing staff during emergencies by quickly responding to calls for assistance and performing required tasks.
- Ensured proper handling of confidential information through diligent adherence to HIPAA regulations while managing medical records.
- Handled complaints from patients and families and immediately took steps for quick resolution and to prevent reoccurrence.
- Met with nursing staff and support personnel to plan services, programs and activities.
Education
High School Diploma -
Encina High Scholl
Bell Street, Sacramento CA06.1979
Skills
- Excellent Communication
- Organization and Time Management
- Problem-Solving
- Customer Service
- Collaboration and Teamwork
- Relationship Building
- Patient care expertise
- Medical Terminology
- Medical Records Management
- Workforce Planning
- Computer Proficiency
Timeline
Photographer/Filmmaker (Family/Children)
Nostalgic Heart Photos and Films
01.2016 - Current
Pediatric Unit Assistant
Kaiser Permanente
05.1992 - 05.2023
High School Diploma -
Encina High Scholl
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