Summary
Overview
Work History
Education
Skills
Personal Insights
Intention
Timeline
Generic

C. Prosperiti

Bolton,USA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in various industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

38
38
years of professional experience

Work History

Manager/Sales Associate Specialist

Metro Mattress
01.2024 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
  • Consistently maintained store cleanliness and visual appeal, ensuring an inviting atmosphere for customers.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Assisted with file organization, ensuring documents were properly categorized and easily accessible for team members.
  • Maintained up-to-date knowledge of computer software programs for optimal data entry results.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Developed and implemented business strategies to achieve business goals and stay competitive.

Self Employed - Door Dash

01.2022 - Current
  • Deliver Food and Goods

Office Co-Ordinator

Sun Communities
07.2023 - 09.2023
  • Greet and establish rapport with guests, current and prospective residents
  • Field community comments, suggestions, and complaints to Community Manager
  • Prepare and distribute resident and community communications
  • Collect and post resident payments
  • Complete and reconcile community reports
  • Perform general administrative functions.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.

Inside Sales / Customer Service Associate

EcoChoice Termite & Pest Control
04.2022 - 10.2022
  • Sell pest control services
  • Handle inbound sales and customer service calls
  • Process payments
  • Mailing of invoices
  • Perform office functions.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.

Full Time Homemaker / Caretaker

11.2007 - 04.2022

Procurement Specialist

NESW Specialty Metals MFG
08.2006 - 11.2007
  • Daily procurement
  • Handle suppliers and generate purchasing orders
  • Craft solutions to everyday challenges
  • Communicate effectively
  • Work independently and as part of a team
  • Strong customer focus
  • Strong organizational skills
  • Intermediate skills in Microsoft Office tools
  • Follow-through and project management skills.
  • Tracked purchase orders and followed up with vendors and carriers to support timely deliveries.
  • Managed a diverse portfolio of suppliers, ensuring timely delivery of goods and services at competitive prices.
  • Developed and maintained detailed records of all procurement activities for accurate tracking and reporting purposes.

Real Estate Sales Agent

Century 21
09.2003 - 09.2006
  • Advertise client properties
  • Stay up to date on mortgage rates and real estate news
  • Show properties to potential buyers
  • Generate listings
  • Accompany buyers and sellers to inspections and appraisals
  • Market and sell properties
  • Communicate with clients
  • Collaborate closely with clients
  • Perform duties related to real estate contracts.
  • Enhanced property listings'' visibility by utilizing social media platforms, email campaigns, and traditional marketing methods.
  • Compared, researched and appraised properties.
  • Maintained extensive knowledge of the local real estate market trends to provide accurate advice to clients.
  • Collaborated with other real estate agents to maximize exposure for listed properties and reach prospective buyers efficiently.

Procurement/Administrative Assistant/Receptionist

Florian Tools
01.1999 - 09.2003
  • Trade show coordination
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Assist in creating seasonal garden catalog
  • Assist in setting trade show schedules
  • Acceptance of rejection and calm under pressure
  • Personal assistant to the owners
  • Revamp computer, phones, and filing systems
  • Daily procurement
  • Excellent interpersonal skills
  • Strong customer focus
  • Working knowledge of Microsoft Office tools
  • Follow-through and project management skills
  • Skilled in office practices and procedures
  • Manage telephone system
  • Greet office guests
  • Sort and distribute mail
  • Assist with payroll and accounting administration
  • Assist with meeting and conference planning
  • Provide general administrative support
  • Responsible for office equipment
  • Function as a resource for retirement benefits processes and procedures.

Administrative Assistant

Connecticut Eye Bank
09.1998 - 12.1999
  • All facets of running an office
  • Implement new computer, phone, and filing systems
  • Assist in implementing emails and other connections.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

Assistant Manager of Movie Theater

Sony/ Lowes Movie Theater
01.1996 - 09.1998
  • Assistant Manager / Floor Manager
  • Schedule employees
  • Cashier and sell tickets
  • Clean theaters
  • Plan party events
  • Order stock
  • Provide customer service.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.

Administrative Assistant

Administrative Consultants Inc
09.1986 - 09.1989
  • Insurance Company Representative
  • Health, Dental, Life Insurance, ADD, STD, LTD through Cigna for Manufacturers Hanover Trust.

Education

Virtual -

Coursera

Virtual -

Microsoft

Virtual -

Duolingo

Skills

  • Sales
  • Customer Service
  • Purchasing
  • Office Administration
  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Property Management
  • Front Desk Associate
  • Accounts Payable / Receivable
  • Call Center
  • Property Leasing
  • Negotiation
  • Human Resources
  • Photography
  • Research
  • Yardi
  • Lotus Notes
  • Microsoft Office 365
  • Google Workplace
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Customer Relations
  • Problem Resolution
  • Computer Proficiency
  • Conflict Resolution
  • Money handling abilities
  • Complaint resolution
  • Payment Processing
  • Client Relations
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Microsoft Outlook
  • Scheduling
  • Follow-up skills
  • Call Management
  • Product Knowledge
  • Paperwork Processing
  • Order Processing
  • Team Development
  • Documentation
  • Administrative Support
  • Microsoft Office Suite
  • Data Collection
  • Customer Relationship Management (CRM)
  • Prioritization
  • De-Escalation Techniques
  • Building rapport
  • Technical Support
  • Quality Control
  • Clerical Support
  • Product and service solutions
  • Coordination
  • Sales expertise
  • Recordkeeping strengths
  • Account Management
  • Office equipment proficiency
  • Proofreading
  • CRM software proficiency
  • Key holder experience
  • Strategic sales knowledge
  • Delivery Scheduling
  • Call triaging

Personal Insights

  • Ability to work independently and as an active member of a team
  • Proficiency with all Microsoft Office products
  • Proven background providing excellent customer service
  • Strong multitasking, time management and prioritization skills
  • Good interpersonal skills
  • Excellent organizational skills and initiative
  • Solid foundation and understanding of technology
  • Ability to follow a detailed process
  • Purposeful
  • Initiative-taking and directed
  • Energetic, outgoing, and friendly demeanor-service
  • Ability to ask the right questions and extract information in conversation
  • Ability to develop, maintain and nurture relationships with customer
  • Excellency in sales and marketing
  • High Level of Computer Literacy

Intention

Obtain a full-time permanent position where I can plant my roots and grow with the company while I utilize my natural talents plus acquired skills and abilities to fulfill my occupational requirements in a timely manner while maintaining an elevated level of professionalism and being part of something great

Timeline

Manager/Sales Associate Specialist

Metro Mattress
01.2024 - Current

Office Co-Ordinator

Sun Communities
07.2023 - 09.2023

Inside Sales / Customer Service Associate

EcoChoice Termite & Pest Control
04.2022 - 10.2022

Self Employed - Door Dash

01.2022 - Current

Full Time Homemaker / Caretaker

11.2007 - 04.2022

Procurement Specialist

NESW Specialty Metals MFG
08.2006 - 11.2007

Real Estate Sales Agent

Century 21
09.2003 - 09.2006

Procurement/Administrative Assistant/Receptionist

Florian Tools
01.1999 - 09.2003

Administrative Assistant

Connecticut Eye Bank
09.1998 - 12.1999

Assistant Manager of Movie Theater

Sony/ Lowes Movie Theater
01.1996 - 09.1998

Administrative Assistant

Administrative Consultants Inc
09.1986 - 09.1989

Virtual -

Coursera

Virtual -

Microsoft

Virtual -

Duolingo

Similar Profiles

CREATE PROFILE
C. Prosperiti