CHANTICE TURNER-HOUSTON

• Maintain system integrity by processing clients in accordance with established rules and regulations
• Maintains all documentation required regarding card distribution
• Document card creation and obtain signature from clients once card is received
• Maintain files and status logs on activities on regular and timely basis
• Maintain daily reports of cards issued by client name
• Track stock use, forms and other tools necessary for effective operation
• Reports system and equipment problems to management immediately
• Reports incidences of possible fraud or misuse of benefits and cards to management immediately
• Ensure intake forms are completed for every eligible client
• Maintain all documentation required for card production and data entry.

• Works collaboratively within a team made up of workers who have a variety of job responsibilities (e.g
• Administration, case management and security personnel)
• Performs the intake process for all clients and provide appropriate referrals
• Provides direction and crisis intervention to clients at the facility on an as needed basis
• Enforces established rules and regulations, and mediate and resolve conflicts among residents
• Makes log entries for assigned shift
• Informs Supervisor and all appropriate staff of all potential or existing program concerns relating to client and facility safety security
• Documents information in log book or other designated record
• Provides urgent reports via phone when necessary
• Enhances the client environment by creating a hospitable and customer-oriented facility
• Provides safe storage and access for clients’ self-administration of medication, as needed
• Checks clients in using HMIS system.

• Settled tenant conflicts in the most effective manner possible
• Maintained accurate records of all correspondence with and from tenants
• Promoted the property to businesses in the local area through marketing collateral, phone calls and email messages
• Provided tours of the property to prospective tenants and offered valuable information regarding major features
• Assisted leasing teams in achieving and maintaining property occupancy goal of 94% and above
• Completed approximately 12 DC Lease Agreements & 2 corporate leases in the span of two months
• Respond to prospect interest for rental homes through walk-ins, calls, & Yardi CRM
• Assisted management in deciding appropriate leasing concessions to drive prospect traffic
• Demonstrate a solid understanding of federal, state, and local rental regulations, compliance, and Fair Housing Laws
• Conduct thorough pre-move in unit inspections to insure that the unit is completely ready
• Assists in achieving and maintaining with operations at a properties with 300+ units
• Assist with the reorganization and re-branding of marketing and office materials
• Assist in planning and coordinating resident events.

• Inspect vehicle to insure everything is in working condition
• Complete necessary daily paperwork
• Safely transporting passengers in a safe, courteous, and reliable manner throughout the service area
• Assisting in the boarding of passengers using wheelchairs or other mobility aids and properly secure wheelchairs and scooter.

• Providing outstanding customer service during all interactions by maintaining an outgoing and upbeat personality
• Responsible for achieving individual and store sales and productivity performance goals
• When acting in capacity as manager on duty, communicate store and individual goals to all associates and uses metric results to motivate and coach behaviors
• Building customer loyalty by creating genuine connections with customers, achieving J Jill Credit Card and Email capture goals, and assisting with company sponsored outreach events
• Working with customers to resolve merchandise and customer service issues timely and effectively, ensuring positive customer experience and continued customer loyalty
• Assisting in the training of newer associates, with focuses on product and customer experiences
• Ensuring excellent visual standards are consistently maintained
• When acting in capacity of manager on duty, adjusting weekly store schedules if needed to meet customer needs
• Participating in all operational areas and functions including knowledge and implementation of all company policies and procedures, marketing, product replenishment, markdowns and promotions, store cleanliness and backroom organization.

• Provided outstanding customer service during all interactions by maintaining an outgoing and upbeat personality
• Accomplished daily functions through the utilization of various property management software systems
• Completed background and criminal checks along with preparing lease and file documentation for each prospective tenant
• Demonstrated a thorough understanding of all policies, property information and sales processes
• Routinely initiate over 25 follow-up emails and phone calls each day with active leads
• Support Property Manager and Staff with all administrative/office functions
• Prepare leasing documents and marketing materials as necessary.

• Assisted clients with corporate relocation services
• Assisted clients in leasing of homes, retail and entertainment spaces
• Gathered, distributed, and maintained all the materials for marketing plans
• Met and exceeded sales goals through consultative sales techniques and closing abilities
• Generated lists of properties that were compatible with buyers' needs and financial resources.

• Answered reception telephones and greeted visitors
• Received and disseminated maintenance requests
• Handled the distribution and pick-up of packages and deliveries
• Supported Assistant Property Manager and Leasing Specialists with administrative needs
• Perform other general clerical duties as assigned.

• Answered reception calls and greeted all guests.
• Assisted Senior Counselors in daily administration of the Summer Camp Program.
• Assured all camp safety practices and procedures were always in place and enforced.
• Administered games and activities; coordinated with other staff members for logistical support of
camp activities.
• Monitored and tracked daily breaks, (lunch, snack, activity), and inventory.
• Maintained paperwork and daily logs; completed a variety of minor reports in an accurately and
timely fashion.
• Interacted and communicated with parents and/or guardians daily.
• Forwarded all information, including incidents, concerns, problems, etc., to appropriate personnel.
• Assisted with camp closures.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Helped customers locate products and checked store system for merchandise at other sites.
• Improved customer satisfaction by efficiently diagnosing and resolving technical issues.
• Educated clients on proper device usage, preventing repeat issues and improving overall user experience.