Summary
Overview
Work History
Education
Skills
Timeline
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Layla Dorris

Layla Dorris

Banner,MS

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

NSET Outbound Division Agent

Nissan North America
09.2023 - Current
  • Represent company professionally in situations, working through challenging phone calls and cultivating positive interactions by remaining calm and poised.
  • Use computer databases to keep track of phone calls, confidential notes about conversations and customer contact information.
  • Establish professional relationships with clients and call center team members to boost trust, rapport and reliability.
  • Maintain accurate database of customer accounts and sales information to enable tracking history and preserve consistent records.
  • Utilize Customer Management Software effectively/Salesforce proficient.

E-commerce Business Owner

Self-employed
02.2018 - Current
  • Consulted with customers to assess needs and propose optimal solutions.
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Account Executive Manager

Kizer, Schwartz, & Associates
01.2018 - 07.2022
  • Managed accounts to retain existing relationships and grow share of business.
  • Built relationships with customers and community to establish long-term business growth.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.

Marketing Executive

Collegiate Realty
10.2016 - 11.2019
  • Planned and executed events and marketing programs to increase qualified leads.
  • Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic and elevated sales numbers.
  • Engaged, informed and supported staff on media and marketing outcomes.
  • Launched marketing activities for new product lines and market penetration.
  • Planned and executed marketing campaigns to target groups, areas and wider community.
  • Managed and oversaw design of marketing material and promotional literature for organization.
  • Identified target audiences and devised campaigns to match target demographics and optimize results.
  • Identified value propositions and key messages for company marketing campaigns.

Education

Psychology

Northwest Mississippi Community College
Senatobia, MS

Skills

  • Outbound Sales
  • Territory Assignments
  • Customer Experience
  • Effective Customer Service
  • Phone Script
  • Sales and Marketing Methods
  • Client Satisfaction
  • Interpersonal Communication Skills
  • Customer Relationship Management (CRM) Software
  • Microsoft Office
  • Client Needs Assessment
  • Follow-Up Calls
  • Communications Strategies
  • Conflict Resolution Techniques
  • Social Media Platforms
  • Client Correspondence

Timeline

NSET Outbound Division Agent

Nissan North America
09.2023 - Current

E-commerce Business Owner

Self-employed
02.2018 - Current

Account Executive Manager

Kizer, Schwartz, & Associates
01.2018 - 07.2022

Marketing Executive

Collegiate Realty
10.2016 - 11.2019

Psychology

Northwest Mississippi Community College

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Layla Dorris