Nichole Wiehr
Brookings,South Dakota
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated care professional, committed to supporting patients in feeling secure and comfortable in clinical and home settings. Responsible team player always willing to assume additional responsibility to ease family burden. Expertise in Dementia/Alzheimer.
Overview
18
18
years of professional experience
Work History
CMA/PCA
Edgewood Vista
08.2020 - 08.2024
- Documented vital signs.
- Kept Medications in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Help Residents will daily tasks and needs
- Sanitized, restocked, and organized rooms and common areas
Participant Service Specialist
Discovery Benefits
03.2018 - 03.2020
- Must adhere to security policies Responsible for assisting participants by answering questions, solving problems and educating Receives incoming customer calls, responds to customer email and chat inquiries in a timely manner and assists customers that visit our facility
- Handles all inquiries professionally and with accuracy
- Promotes a favorable image of Discovery Benefits through positive interactions with customers
- Researches all inquiries utilizing resources available
- Understands and applies confidentiality guidelines
- Meets customer service statistical goals and quality standards.95% Average Quality Scores5:00 Talk Time and/or 8 contacts per hour; 23% Make Busy An additional 30 second allowance will be added if Mercer COBRA trained Level 1 expectations must be met within 90 days of the representative solo date
- Has advanced knowledge on the products Discovery Beets offers
- Understands and practices the IRS and HIPAA Regulations that pertain to those plans
- Processes incoming requests in a timely manner following customer service standards while staying within the turnaround time
- Participates in initial and continuous departmental training
- Follows attendance and punctuality standards
- Demonstrates the DBI Core Values daily
Dietary Aide/Cook
United Living Community
03.2017 - 02.2018
- Provided safe handling of food to residents
- Following diet cards for residents
- Communication with the residents and staff if issues arise
- Train new dietary aides
- Cook food for the nursing home and daycare center
- Follow proper sanitation procedures
- Was CPR trained also.
Child Nutrition Worker
Brookings School District
10.2016 - 03.2017
- Prepare sandwiches, salad, serve the students in a timely manner, wash trays and silverware, clean up serving lines, wipe tables, mop floors, follow food safety polices and to follow proper sanitation procedures.
Dietary Aide/Cook
United Living Community
08.2013 - 10.2016
- Provided safe handling of food to residents
- Following diet cards for residents
- Communication with the residents and staff if issues arise
- Train new dietary aides
- Cook food for the nursing home and daycare center
- Follow proper sanitation procedures
- Was CPR trained also.
Teller
Wells Fargo
05.2012 - 05.2013
- Provide customer service to the customers
- Make deposits, withdrawals, loan payments, and answer questions about the customer’s account
- Also had to maintain a cash drawer and be accountable for the money in the drawer and it had to be balanced daily.
Product Service Associate
Lowes
09.2006 - 05.2012
- Put up and take down product displays, all information that goes with the products
- Order brochures and make sure there are enough to supply to the customers
- Rearrange products according to company standards.
Education
Lake Area Technical School
11.2000
Brookings High School
05.1999
Skills
- Customer service
- Phone skills
- Office equipment
- Food service
- Cooking
- Cashier
- Resident cares
- Pass Medication
Phone
605-693-7182, 605-690-9529
References
- Melissa Apland, Colleague, 313 2nd Ave, BROOKINGS, South Dakota, 57006, missy2coco@yahoo.com, 605-690-4349, 08/2013, Present
- Heather Lewis, Friend, 548 24th st Se unit 4,Huron South Dakota, 57350, heatherandjonathonlewis@gmail.com, 605-651-9366, 09/1990, Present
- Heather Ridgway, Friend, 1601 17th Ave S, BROOKINGS, South Dakota, 57006, heatherlridgway@gmail.com, 605-695-8690, 03/1981, Present
Timeline
CMA/PCA
Edgewood Vista
08.2020 - 08.2024
Participant Service Specialist
Discovery Benefits
03.2018 - 03.2020
Dietary Aide/Cook
United Living Community
03.2017 - 02.2018
Child Nutrition Worker
Brookings School District
10.2016 - 03.2017
Dietary Aide/Cook
United Living Community
08.2013 - 10.2016
Teller
Wells Fargo
05.2012 - 05.2013
Product Service Associate
Lowes
09.2006 - 05.2012
Lake Area Technical School
Brookings High School
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