Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Timeline
Generic

Ariana Anderson-Dehoyos

Orlando

Summary

Experienced Customer Care Specialist with four years of immersion in customer service. Thrives on connecting with customers and ensuring their needs are met with a genuine smile. Has built a reputation for providing exceptional customer care. Passionate about delivering outstanding service and committed to creating positive experiences and fostering strong customer relationships.

Overview

4
4
years of professional experience
1
1
Certification

Work History

TMS Technician

Serenity Healthcare
06.2024 - Current
  • Company Overview: Mental Health Clinic
  • Educated patients about procedures, answered questions, and provided comforting words to control anxiety and enhance procedure results.
  • Performed patient assessments and developed treatment plans
  • Applied de-escalation and limit-setting techniques.
  • Administrative Assistance - Supported office staff and operational requirements with administrative tasks.
  • Assisted with Health Insurance Verification
  • HIPPA Compliance

Front Desk Lead

Hilton Homewood Suites - Crestline
05.2023 - 06.2024
  • Company Overview: Administrative Support
  • Welcomed each new arrival and confirmed reservations and identification.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Collected room deposits, fees, and payments.
  • Trained new employees on front office policies and procedures.

Service Valet

Holler Honda
08.2022 - 05.2023
  • Company Overview: Dealership Valet
  • Parked and retrieved vehicles for customers to protect lot access and prevent damage to customers' vehicles.
  • Maneuvered vehicles into designated areas to maximize parking capacity.
  • Removed safety hazards, soiled items, and trash from customer areas.
  • Performed proper vehicle service appointment check-in procedures.

Team Member

Chick-Fil-A Restaurants
03.2021 - 06.2021
  • Company Overview: Food & Beverage
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Processed orders on POS system and accepted cash and charge payments.
  • Resolved challenging customer complaints to full satisfaction.
  • Replenished condiments, beverages, and supplies.
  • Kept kitchen, counter and dining areas cleaned and sanitized.

Education

Technical College -

Osceola Technical College
01.2022

High School - undefined

Professional and Technical High School
01.2022

Skills

  • Quality Customer Care
  • Team Leadership
  • Conflict Resolution
  • Teamwork
  • Confidentiality
  • Phone Etiquette
  • Time Management
  • Office Administration
  • Professionalism
  • Sales
  • Training and mentoring
  • Scheduling

Certification

  • Basic Life Support (BLS), 06/01/24 - Present
  • Registered Phlebotomy Technician, 03/01/21
  • Healthcare Worker Certification, 03/01/21

Accomplishments

  • Highest Patient HEALING, 01/01/24, Top FL patient healing rate.
  • The Lewis Award, 11/01/23, Similar to employee of the month - office department.

Timeline

TMS Technician

Serenity Healthcare
06.2024 - Current

Front Desk Lead

Hilton Homewood Suites - Crestline
05.2023 - 06.2024

Service Valet

Holler Honda
08.2022 - 05.2023

Team Member

Chick-Fil-A Restaurants
03.2021 - 06.2021

High School - undefined

Professional and Technical High School

Technical College -

Osceola Technical College

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Ariana Anderson-Dehoyos