Nahomie Duperval
Huntersville,NC
Summary
Technical professional with background in system maintenance and repair, ready to contribute to dynamic team. Proven ability to adapt to changing needs and deliver reliable results. Highly skilled in technical diagnostics and collaborative problem-solving.
Overview
6
6
years of professional experience
Work History
Technician
Ministère du Commerce et de l’Industrie
07.2023 - 12.2023
- Delegated as a technician by the head of the IT unit to work in a targeted oil subsidy project
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.'
Graphic Designer, Senior Technician (Civil Servant)
Ministère du Commerce et de l’Industrie
01.2019 - 02.2022
- Design of professional identity cards (CIP) for merchants, checking merchant information
- Elevated customer satisfaction by personalizing graphic design solutions.
- Developed creative design for print materials, brochures, banners, and signs.
- Met with customers to present mockups and collect information for adjustments.
Intern
Ministère du Commerce et de l’Industrie
04.2018 - 09.2018
- Troubleshooted Equipment in the IT unit
- Solved hardware malfunctions of IT and networks in the different offices
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Analyzed problems and worked with teams to develop solutions.
Education
Bachelor’s degree - Computer Science
Université De Technologie D’Haïti
Port-au-Prince, Haiti01.2016
Completed Course - Website Creation (Web Design)
Canado Technique
Port-au-Prince, Haiti03.2019
Ministry of Commerce And Industry
Port-au-Prince, Haiti05.2018
French Institute of Haiti
Port-au-Prince, Haiti07.2014
Skills
- Troubleshooting
- Maintenance and repairs
- Customer interaction
- Repair services
- Computer-assisted diagnostics
- Software configuration
- Staff education and training
- System diagnostics
Languages
French
Native or Bilingual
Timeline
Technician
Ministère du Commerce et de l’Industrie
07.2023 - 12.2023
Graphic Designer, Senior Technician (Civil Servant)
Ministère du Commerce et de l’Industrie
01.2019 - 02.2022
Intern
Ministère du Commerce et de l’Industrie
04.2018 - 09.2018
Bachelor’s degree - Computer Science
Université De Technologie D’Haïti
Completed Course - Website Creation (Web Design)
Canado Technique
Ministry of Commerce And Industry
French Institute of Haiti
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