Benita Wassom
Fort Worth,TX
Summary
Diligent Childcare Director with 23+ years of experience directing enrichment activities, curriculum and caring for children in licensed childcare facility. Oversees staff and operations to meet Texas licensing standards and contract requirements resulting in successful inspections and monitoring reviews. Cultivates safe and nurturing environment for children while maintaining profitability and business growth.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Preschool Director
Learning Care Group
Arlington, TX
08.1998 - Current
- Established school policies and communicated to staff and parents for well-coordinated and high-quality daily operations.
- Conducted research on emerging perspectives in childhood education to improve upon school policies and curriculum.
- Planned and monitored curriculum and program activities and liaised with teachers to create fun and engaging learning experiences.
- Recruited, selected and retained high-quality staff to reduce turnover and foster stability.
- Provided training and professional development for teachers.
- Hired and trained new preschool employees.
- Oversaw interview and hiring process of classroom personnel for selection of high-quality teachers and staff.
- Supervised teaching staff and resolved issues.
- Collaborated with other administrators to assess program and staffs' needs to develop cost-effective budgets.
- Managed program paperwork and child records to comply with state requirements.
- Executed marketing plan and promoted positive image to achieve enrollment goals.
- Operated under licensing guidelines to protect health, safety and well-being of children.
- Resolved conflicts and administered corrective action to foster positive experience for children and staff.
- Engaged with parents and families to build positive relationships for children to thrive.
- Adhered to budgetary guidelines to set financial goals and maintain school profitability.
- Attended approved training and continuing education courses to maintain certifications.
- Evaluated staff and offered guidance to enhance knowledge, skills and professional development to optimize learning environment.
Front Desk Agent
Woodsprings Suites
Trophy Club, TX
04.2018 - 11.2020
- Used internal software to process reservations, check-ins and check-outs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Collected room deposits, fees and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Assisted guests by furnishing information and directions to casino, gift shop and dining areas.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered multi-line phone system and greeted callers enthusiastically.
- Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
Administrative Assistant
Children's First Acdademy
Colleyville, TX
04.1995 - 08.1998
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
- Received and routed business correspondence to correct departments and staff members.
- Kept reception area clean and neat to give visitors positive first impression.
- Offered office-wide software support and training, troubleshooting issues and optimizing usage.
- Authored clear and professional business documents.
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Recorded expenses and maintained accounting records.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Produced highly accurate internal and external letters and memoranda.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Drafted agendas, recorded minutes and created documents for meetings.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Transferred and directed phone calls, guests and mail to correct staff members.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Prepared and distributed team-based communications to foster collaboration and enhance team morale.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Certified Home Childcare Provider
Fort Bragg Army Base
Fort Bragg, NC
01.1992 - 01.1994
- Maintained effective schedule balance between rest periods, active play and instruction.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Met with parents about daily activities, positive developments and issues.
- Created and implemented diverse educational strategies to boost development.
- Offered top-notch care to 12+ children at once, ranging in age from 6 to 12.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Kept notes of behavior issues, food served and medications administered to children.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Monitored entrances and exits to maintain safety and organized environments.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Handled daily administrative tasks efficiently to minimize time away from children.
- Maintained group discipline through positive reinforcement, behavior modeling and collaboration with parents.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
- Consulted with families to discuss activities and behaviors of each child.
- Observed children to proactively identify issues with emotional or physical development and worked with parents and supervisors to address concerns.
- Helped children develop motor skills in preparation for preschool and kindergarten.
- Developed lessons and activities to promote children's physical and emotional development.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Worked with children individually and in groups to teach social, communicative and problem-solving skills.
- Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children.
- Added daily log information to permanent records outlining observations, meals and any medications administered for acute or chronic conditions.
- Prepared group activities to enhance socialization, communication and problem-solving skills for children.
Education
Associate of Arts - General Studies
Ashworth College
Norcross, GA12.2021
Skills
- National Administration Accredited
- NAC, NAEYC, COGNIA, ADVANCED and Texas Rising Star
- Budgeting
- Education staffing
- Staff Training
- Curriculum planning
- Texas regulations
- Early Childhood Education
- Data Management
- Organization and Time Management
- Analytical and Critical Thinking
- Good Telephone Etiquette
Accomplishments
- Supervised team of 30 staff members.
- Documented and resolved human resource issues which led to greater productivity with staff.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Texas Health and Human Services Commission Director License - Non Expiring
- Childhood Care Administrator Credential Training - Camp Fire April17,2019-April 17, 2022
- Professional Administrator National Credentialing-May 2001-
Timeline
Front Desk Agent
Woodsprings Suites
04.2018 - 11.2020
Preschool Director
Learning Care Group
08.1998 - Current
Administrative Assistant
Children's First Acdademy
04.1995 - 08.1998
Certified Home Childcare Provider
Fort Bragg Army Base
01.1992 - 01.1994
Associate of Arts - General Studies
Ashworth College