Camron Pierce Cervone
Rochester,MI
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Spirited Hockey Instructor committed to inspiring personal drive and self-confidence through motivational training and skills development. Employs example-based instruction style to build trust as hands-on leader and guarantee safety of activities. Believes in open, constructive communication between staff and team to set clear goals and build vision of excellence.
Overview
5
5
years of professional experience
Work History
Instructor
Suburban Sports Group
Macomb, MI
07.2017 - Current
- Used learning assessments to regularly monitor student understanding of class concepts and materials.
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Created guides and course materials to reiterate lecture information and help students.
- Provided emergency care, first aid and initial evaluations for any injury occurring on field, during practice or while exercising.
- Developed and implemented preventive programs to minimize injuries.
- Supported students in meeting training and conditioning goals.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Carried out day-day-day duties accurately and efficiently.
- Maintained energy and enthusiasm in fast-paced environment.
Front Desk Associate
Planet Fitness
Penfield, NY
07.2021 - 09.2021
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Used internal software to process reservations, check-ins and check-outs.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Asked customers questions to meet special requests.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Politely welcomed arriving guests, providing room keys and information on amenities and policies.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Updated customer accounts with add-on room charges, minibar use and room service bills.
- Maintained cleanliness and organization of front desk area.
Education
Bachelor of Arts - Communications, Business Studies
State University of New York At Geneseo
Geneseo, NY05.2024
High School Diploma -
Stoney Creek High School
Rochester Hills, MI06.2017
Skills
- Certified in Microsoft Word, PowerPoint and Excel
- Post-secondary education
- Microsoft Office Suite
- Performance improvement
- Team Building
- Self-Motivated
- Attention to Detail
- Good Telephone Etiquette
- Analytical and Critical Thinking
- Feedback Collection
- Invoicing and Billing
- Customer Service
- Problem Solving
- Common Area Maintenance
- Time Management
- Task Prioritization
- Written and Verbal Communication
- Self Control
Timeline
Front Desk Associate
Planet Fitness
07.2021 - 09.2021
Instructor
Suburban Sports Group
07.2017 - Current
Bachelor of Arts - Communications, Business Studies
State University of New York At Geneseo
High School Diploma -
Stoney Creek High School