Elena Arreola
Homestead,FL
Summary
Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Hazard Insurance Agency
Homestead, Florida
04.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Assistant Store Manager
Rack Room Shoes
Homestead, Florida
03.2020 - 04.2022
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
Cashier Assistant
Sedanos Supermarket
Homestead, Florida
02.2019 - 02.2021
- Cleaned and sanitized cashier workstation and scanning area.
- Helped customers complete purchases, locate items and join reward programs.
- Worked with other associates to support cashiers and management needs.
- Trained new cashier team members in customer service and money handling processes.
- Retrieved items for customers and verified prices.
Customer Service
UPS
Homestead, Florida
11.2018 - 01.2019
- Scanned packages and boxes and moved to loading dock for shipment.
- Illustrated excellent commitment and strong work ethic with consistent attendance.
- Answered customer inquiries and provided product guidance.
- Returned unwanted merchandise and retrieved specially requested products.
- Promoted delivery productivity by accurately labeling
Process Order
BHI
Houston, Texas
11.2017 - 08.2018
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
- Checked inventory and selected products from specific locations based upon availability.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
Management Trainee
Rack Room Shoes
Homestead, Florida
09.2015 - 08.2017
- Explained services and products to customers in friendly and engaging way.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues and conflicts.
- Shouldered management responsibilities during absence of manager.
- Assisted established management staff with operational oversight, business development and process improvement strategies.
- Resolved escalated concerns using professionalism and understanding of facets of issue.
Receptionist
Peninsula Motors Inc
Homestead, Florida
10.2009 - 07.2011
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Corresponded with clients through email, telephone or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
Caller Representative
PRC
Cutler Bay, FL
09.2008 - 09.2009
- Answered inbound customer service calls to assist with questions, concerns or problems.
- Attended training to stay up to date with new products and service offerings.
- Maintained contact with customers to request referrals.
- Recognized and documented trends in customer calls to facilitate process improvements.
- Escalated complex matters to management to request information or appropriate action to resolve.
- Investigated and resolved customer inquiries and complaints quickly.
Customer Service Representative
Hazard Insurance Agency
Homestead, Florida
08.2008 - 08.2008
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Office Manager
Continental Insurance Agency
Homestead, Florida
06.2002 - 12.2005
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Bookkeeper
Winn Dixie Supermarket
Princeton, Florida
03.1998 - 06.2001
- Maintained and processed invoices, deposits and money logs.
- Completed payroll for employees and maintained detailed records of procedures.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Reviewed and filed financial documents, coded accounting entries for data processing and posted daily receipts and payments in accordance with all corporate protocols.
- Supported operations by communicating with customers, filing documents and managing data.
Education
Bachelor of Arts - Accounting And Business Management
American InterContinental University
Homestead07.2022
Associate Degree in Medical Records - Medical Records Administration
University of Phoenix
Homestead, FL05.2014
High School Diploma -
Homestead Senior High School
Homestead, FL06.1999
Skills
- Customer Account Management
- Upselling Products and Services
- Call Documentation
- Understanding Customer Needs
- Data Entry and Maintenance
- Building Customer Trust and Loyalty
- Order and Refund Processing
- Call Transfers
- Inbound and Outbound Calling
- Answering Customer Questions
- Microsoft Exchange
- Credit Card Payment Processing
- Cash Register Operations
- Customer Service and Assistance
- Insurance Recommendation
- Answering Emails
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Hazard Insurance Agency
04.2022 - Current
Assistant Store Manager
Rack Room Shoes
03.2020 - 04.2022
Cashier Assistant
Sedanos Supermarket
02.2019 - 02.2021
Customer Service
UPS
11.2018 - 01.2019
Process Order
BHI
11.2017 - 08.2018
Management Trainee
Rack Room Shoes
09.2015 - 08.2017
Receptionist
Peninsula Motors Inc
10.2009 - 07.2011
Caller Representative
PRC
09.2008 - 09.2009
Customer Service Representative
Hazard Insurance Agency
08.2008 - 08.2008
Office Manager
Continental Insurance Agency
06.2002 - 12.2005
Bookkeeper
Winn Dixie Supermarket
03.1998 - 06.2001
Bachelor of Arts - Accounting And Business Management
American InterContinental University
Associate Degree in Medical Records - Medical Records Administration
University of Phoenix
High School Diploma -
Homestead Senior High School
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