Summary
Overview
Work History
Education
Skills
Timeline
StoreManager

Laurie McConnell

Ithaca,MI

Summary

Motivated and reliable Service Worker with exceptional social skills, communication abilities, and customer service background while recognizing the importance associated with attention to detail and time management abilities to successfully multitask in any fast-paced work environment. I pride myself in possessing that old fashioned work ethic that provides dedication and motivation to any work task. I adamantly pursue every opportunity to support team members and proactively address issues. Experienced and trained in cleaning, sanitation, and supply management in various fields.

Overview

20
20
years of professional experience

Work History

Food Service Associate

Soaring Eagle Casino
Mt. Pleasant, MI
06.2014 - Current
  • Stocked condiments, beverages and plates for diners.
  • Took food and beverage orders and conveyed special requests or concerns to kitchen.
  • Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
  • Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
  • Checked inventory and selected products from specific locations based upon availability.
  • Transferred/transported food and supplies to different casino buildings and restaurants.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Learned other teammates' work tasks to train as backup.
  • Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
  • Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.

Cashier

Citgo Gas Station
Alma, MI
01.2011 - 01.2013
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Checked identification for proof-of-age for alcohol and tobacco sales.

Assistant Manager

Admiral Gas Station
Alma, MI
01.2009 - 01.2011
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.

Education

High School Diploma -

Carson City-Crystal High School
Carson City, MI
05.1981

Skills

  • Safe food handling
  • Stocking knowledge
  • Customer service and assistance
  • Problem Solving
  • Employee Training
  • Cash Register Operations
  • Staff Supervision
  • Cleaning and Sanitizing
  • Credits and Refunds
  • Work Task Prioritization
  • Shipment Procedures
  • Reliable and Responsible
  • Product Location
  • Customer Relations
  • Payment Processing
  • Detail-Oriented
  • Inventory Stocking
  • Cooperative Attitude
  • Honest and Ethical
  • Adaptable and Flexible
  • Coin and Currency Counting
  • Relationship Building
  • Till Counting
  • Point of Sale Software
  • Bookkeeping Software

Timeline

Food Service Associate

Soaring Eagle Casino
06.2014 - Current

Cashier

Citgo Gas Station
01.2011 - 01.2013

Assistant Manager

Admiral Gas Station
01.2009 - 01.2011

High School Diploma -

Carson City-Crystal High School

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Laurie McConnell