Carol Faiivae
Anchorage,AK
Summary
[Job Title] driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care. Friendly Sales Associate adept at working in diverse retail and customer service environments.
Overview
10
10
years of professional experience
Work History
Customer Service Agent
Best Western Inn At The Meadows
Portland, OR
07.2006 - 10.2008
- Greeted and welcomed all hotel guests with a smile.
- Processed [Number] reservations per [Time period].
- Accommodated guests’ requests for [Request] and [Request].
- Processed [Number] telephone and walk-in reservations per [Time period].
- Escorted guests to their assigned rooms, including transporting their luggage.
- Reviewed account information and charges with guests during check-out.
- Resolved service-related problems in a timely manner.
- Verified that personal and payment information on guest accounts was accurate and complete.
- Delivered messages, mail and packages left for guests and hotel facilities in a timely manner.
Case Worker
National Emergency Grant
, American Samoa
03.2009 - 09.2011
- Maintained physical and computer-based filing systems.
- Tracked incoming and outgoing files and materials.
- Responded to internal and external requests for information.
- Created reports, correspondence and spreadsheets with Microsoft Office programs.
- Followed-up with staff and customers regarding missing or needed information.
- Prepared new files and assigned tracking identification numbers.
- Examined, categorized and sorted incoming documents.
Case Worker
Hawaiian Holding Company
, American Samoa
02.2012 - 03.2013
- Entered numerical data into databases in a timely and accurate manner.
- Scanned documentation and entered into the database.
- Obtained scanned records and uploaded them into the database.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Added new material to file records and created new records.
- Reviewed and updated client correspondence files and scheduling database.
- Communicated with domestic and overseas offices to arrange B2B shipments.
- Recorded and filed employee benefit, salary and annual evaluation information.
- Assisted with receptionist duties, file organization and research and development.
Lead Men
North Pacific Seafoods
Naknek, AK
04.2013 - 09.2013
- Addressed all employee harassment allegations, work complaints and other concerns.
- Hired employees and initiated the new hire paperwork process.
- Developed and facilitated job recruitment fairs.
- Organized new employee orientation schedules for all new hires.
- Tracked key dates and deadlines and maintained specific personnel lists.
- Coordinated meetings, developed meeting content and presented all human resources law updates.
- Promptly corresponded with all applicants and coordinated and conducted interviews.
- Posted positions through approved recruitment channels.
- Converted employee status from temporary to permanent.
Receiving/File Clerk
Walmart Inc
Anchorage, AK
10.2014 - 07.2015
- Tracked and recapped key item performance.
- Organized on-site trainings to educate management and sales staff on benefits and care of product lines.
- Established strong vendor relationships to maintain and support the business.
- Completed stock orders and managed inventory levels.
- Supplied daily support to the buyer and assistant buyer.
- Monitored and analyzed sales records and consumer purchasing trends.
- Led merchandise selection, pricing, planning and marketing.
- Answered customer questions regarding store merchandise, department information and pricing.
- Organized store merchandise racks by size, style and color.
Security Ooficer
Guardsmark Inc
Anchorage, AK
07.2015 - 02.2016
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
- Detected suspicious activities and watched for criminal acts and rule infractions.
- Monitored and authorized entrance and departure of employees and visitors.
- Circulated among visitors, patrons and employees to preserve order and protect property.
- Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences.
- Monitored and reported suspicious activities to local authorities.
- Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
- Monitored central alarm system for fire, intrusion, and duress alarms and responded when needed.
- Denied entrance to the building to unauthorized persons.
- Secured all doors in the office and main building after hours.
- Screened all passengers, crew members and employees for weapons and contraband.
- Performed surveillance of suspects using binoculars, cameras and camcorders.
Education
High School Diploma - undefined
Open Meadows Alt
Portland, OR2006
Life Insurence Certificates - Insurence Policy
Primerica Life Insurence
Portland, ORStill studying
Skills
- Customer-oriented
- Active listening skills
- Retail sales
- Stocking
- Shipment processing
- Motivated team player
- Natural leader
- Employee relations
- Credit card transactions
- Computer literate
Timeline
Security Ooficer
Guardsmark Inc
07.2015 - 02.2016
Receiving/File Clerk
Walmart Inc
10.2014 - 07.2015
Lead Men
North Pacific Seafoods
04.2013 - 09.2013
Case Worker
Hawaiian Holding Company
02.2012 - 03.2013
Case Worker
National Emergency Grant
03.2009 - 09.2011
Customer Service Agent
Best Western Inn At The Meadows
07.2006 - 10.2008
High School Diploma - undefined
Open Meadows Alt
Life Insurence Certificates - Insurence Policy
Primerica Life Insurence
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