Robert W. Glenn
Sanford,NC
Summary
Experienced executive with a strong focus on strategic vision, operational excellence, and driving growth. Demonstrated expertise in team collaboration, navigating complex challenges, and consistently delivering impactful results. Skilled in financial management, strategic planning, and stakeholder engagement. Highly adaptable and reliable, excelling in dynamic environments. Prepared to take on leadership roles and contribute to organizational success.
Overview
13
13
years of professional experience
Work History
CEO/ Chief Financial Officer
Carolina Prime Vending LLC
05.2019 - Current
- Oversee all aspects of day-to-day operations, ensuring optimal service delivery and customer satisfaction with food and beverage vending machines
- Implement strategic business initiatives to drive growth and profitability, maintaining rigorous financial oversight.
- Created a positive work culture, resulting in increased employee satisfaction and retention rates.
- Improved organizational structure by reallocating resources and redefining roles for greater efficiency.
- Secured financing for critical projects through negotiation of favorable loan terms with financial institutions or investors.
- Ensured regulatory compliance by developing robust policies, procedures, and internal controls.
- Negotiated favorable contracts with suppliers, resulting in cost savings for the company without sacrificing quality.
- Managed a diverse portfolio of vendors, ensuring timely delivery of products and services to clients.
- Strengthened vendor relationships by maintaining open communication and promptly addressing any concerns or issues.
- Implemented an efficient vendor management system that streamlined operations and reduced administrative workload.
- Negotiated favorable terms with suppliers to reduce costs and improve profit margins.
- Negotiated favorable terms with suppliers, reducing costs for company.
- Managed vendor contracts to ensure compliance with legal and company standards.
- Increased profitability by identifying and eliminating inefficiencies in vendor management process.
- Established long-term relationships with key clients by providing consistent, high-quality service for the next 5 years, by securing 5-year contracts
CEO/ Chief Financial Officer
Miracle Tax Solutions LLC
01.2012 - Current
- Manage a diverse client portfolio, to include individual, small business and corporate entities, providing expert tax consultation and strategically minimizing tax liabilities through diligent analysis and application of current tax laws
- Design and implement efficient accounting systems and procedures, consistently ensuring accuracy and compliance across all client financial documentation.
- Prepared and documented accurate tax work papers for straightforward to moderately complicated income and franchise tax returns for 100 + clients .
- Assisted with implementation of timely, cost-effective state tax planning strategies designed to create value and enhance company's worldwide tax position.
- Created a user-friendly tax preparation guide specifically tailored for small business owners.
- Simplified complex accounting issues for clients through effective communication and training sessions.
- Reduced tax liabilities by identifying deductions, credits, and exemptions through diligent research and analysis.
- Developed customized financial solutions for businesses facing unique challenges or opportunities for growth.
- Managed audits successfully by providing thorough documentation and addressing any concerns from auditors promptly.
Owner/Operator Truck Driver
BTG Enterprise LLC
01.2023 - 08.2024
- Directed all operational aspects of active carrier and general freight transport company, including strategic planning, financial management, staff supervision, and business development, ensuring the company's profitability and growth while maintaining high standards of service and compliance.
- Managed financial aspects of business operations including budgeting, expense tracking, invoice processing, and tax filing.
- Maintained daily, legible DOT logbook and submitted corresponding documents for the last 3 years.
- Operated with safety and skill to avoid accidents and delays.
- Managed day-to-day business operations.
- Streamlined delivery process by planning optimal routes, considering fuel costs and traffic conditions.
- Maximized payload capacity while adhering to legal weight restrictions through careful selection of cargo assignments.
- Established strong working relationships with dispatchers, resulting in improved coordination and scheduling.
- Maintained compliance with weight limits, safety regulations, and transportation laws through diligent record-keeping and inspections.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
New/Used Car Salesman
Wilkinson Chevrolet/Cadillac/Buick/GMC
08.2019 - 05.2021
- Managed a dynamic inventory of new and used vehicles, ensuring a diverse and appealing selection that met or exceeded customer preferences and dealership sales targets
- Cultivated strong customer relationships, leading to a consistent record of exceeding sales goals through personalized service and in-depth product knowledge.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Provided personalized after-sales support to maintain customer satisfaction and encourage referrals.
- Improved dealership reputation by maintaining a high level of professionalism and integrity in all interactions.
- Enhanced sales performance by implementing effective negotiation tactics and persuasive communication strategies for 2 consecutive years in a row.
- Assisted clients in selecting appropriate vehicles based on the customer's needs, budget, and lifestyle preferences.
- Facilitated smooth transactions by guiding customers through paperwork efficiently while answering any questions or concerns they may have had.
- Implemented creative promotional strategies that effectively showcased available inventory to potential buyers.
- Forecasted goals and objectives for sales, gross and key expenses on monthly and annual basis.
- Worked closely with service department to ensure thorough inspections and repairs before selling pre-owned vehicles.
- Streamlined sales process through the development of organized systems for tracking leads, follow-ups, and deals closed.
- Exceeded monthly sales targets consistently through diligent prospecting efforts and strong relationship-building skills.
- Conducted comprehensive vehicle evaluations to determine fair market value, ensuring accurate pricing and maximizing profit margins.
- Participated in ongoing training programs to stay updated on industry developments as well as enhance product knowledge.
- Collaborated with finance department to secure competitive financing options for customers, resulting in higher closing rates.
CEO/ Chief Financial Officer
NC Wings and Things, LLC
02.2017 - 01.2020
- Led daily operations, ensuring customer satisfaction and adherence to health and safety regulations, resulting in a consistent high rating from health inspectors for 6 consecutive years.
- Streamlined business processes to increase efficiency, which led to a measurable reduction in operating costs and an enhanced customer service experience for food truck business.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Student Recruiter/Office Assistant
Sanford Barber College
01.2016 - 12.2016
- Developed and executed targeted recruitment strategies that enhanced enrollment figures, effectively communicating program benefits to prospective students
- Streamlined office operations by implementing organizational systems, resulting in improved efficiency and support for administrative functions.
- Evaluated potential recruitment markets and identified new opportunities for reaching out to diverse student populations.
- Represented our institution at college fairs, open houses, and other recruitment events to expand our reach in the community for 1 year.
- Organized successful campus events for prospective students, providing them with information on academic programs, extracurricular activities, and campus life.
- Increased the overall number of enrolled students through targeted outreach efforts and personalized followups.
Assistant General Manager
McDonald's Corporation
08.2012 - 11.2016
- Streamlined operational procedures to enhance customer service efficiency, resulting in improved customer satisfaction scores
- Managed a team of employees, fostering a collaborative environment that led to a reduction in staff turnover rates.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth for 4 and a half years.
- Handled cash accurately and prepared deposits.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Managed team schedule with eye for coverage needs and individual strengths.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Education
ERO Training & Certification, Republic Bank Tax Refund -
Republic Bank Training
Republic Bank ERO Training2023
Broker License, NC Real Estate Commission - Real Estate Agent
Trav Talks Real Estate
Raleigh, NC07-2021
Bachelor of Arts - Business Administration
Strayer University
Morrisville, NC06-2019
Associate of Applied Science - Applied Science, Hospitality Management
Fayetteville Technical Community College
Fayetteville, NC05-2016
CERTIFICATIONS PTIN Certification, IRS - Tax Preparation
IRS
United States02-2014
Skills
- SKILLS Exceptional Interpersonal & Communication Skills
- Budget/ Financial Management &
- Advisement
- Proficiency in Microsoft Office Suite (Publisher, Word, PowerPoint, Excel)
- Program Development/ Project Management
- Attention to Detail/ Ability to Prioritize
- Financial Budget Reporting/ Accounting Software Knowledge/ Expense Reduction
- Stakeholder Engagement
- Leadership
- Compliance
- Financial Analysis
- Budget Management
- Risk Management
- Financial
- Reporting
- Strategic visioning
Timeline
Owner/Operator Truck Driver
BTG Enterprise LLC
01.2023 - 08.2024
New/Used Car Salesman
Wilkinson Chevrolet/Cadillac/Buick/GMC
08.2019 - 05.2021
CEO/ Chief Financial Officer
Carolina Prime Vending LLC
05.2019 - Current
CEO/ Chief Financial Officer
NC Wings and Things, LLC
02.2017 - 01.2020
Student Recruiter/Office Assistant
Sanford Barber College
01.2016 - 12.2016
Assistant General Manager
McDonald's Corporation
08.2012 - 11.2016
CEO/ Chief Financial Officer
Miracle Tax Solutions LLC
01.2012 - Current
ERO Training & Certification, Republic Bank Tax Refund -
Republic Bank Training
Broker License, NC Real Estate Commission - Real Estate Agent
Trav Talks Real Estate
Bachelor of Arts - Business Administration
Strayer University
Associate of Applied Science - Applied Science, Hospitality Management
Fayetteville Technical Community College
CERTIFICATIONS PTIN Certification, IRS - Tax Preparation
IRS
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