Angie Hoskins

• Perform full cycle recruitment, hiring and selection.
• Experienced in sourcing, identifying and maintaining active presence with several hiring platforms: social media, Indeed, Linkedin, state job boards, college campuses, staffing agencies and employee referrals.
• Responsible for recruitment and screening over 200 employees both exempt and non-exempt.
• Developed and maintain job descriptions for all positions in the company.
• Experienced in interpreting and applying employment laws, rules and policies.
• Created a feedback loop with hired candidates which includes 30-60-90 day check in to provide insights and be available for any questions or concerns.
• Verify new hire documents are completed, loaded in the HRIS system, order background checks, verify references, coordinate onboarding, and ongoing training.
• Developed and facilitated training courses for interviewing, performance documentation and the employee review process.
• Worked effectively in fast-paced environments.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Passionate about learning and committed to continual improvement.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.

• Trained 10 General Managers in certified training bakery.
• Managed recruitment, selection, scheduling and payroll processes; ensuring staffing needs were met consistently.
• Managed store operations effectively, ensuring optimal customer service and satisfaction levels.
• Collaborated with regional and corporate leadership to share insights, discuss challenges, and contribute to the overall success of the company.
• Coordinated promotional events to attract new customers and drive sales growth within the local market area.
• Monitored customer interactions regularly to address concerns promptly and maintain high levels of satisfaction.
• Drove and maintained solid operational processes, and inventory management.
• Drove sales and planned promotional and local store marketing activities.
• Assisted in recruiting, hiring and training of team members.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Recruited, hired, and trained initial personnel.
• Monitored daily cash discrepancies and inventory shrinkage.

Corporate Training Manager:

• Developed and implemented comprehensive training program to increase employee productivity.
• Responsible for administering training programs for all of field management and tracked all their progress.
• Organized and edited training manuals, multimedia visual aids, and other educational materials.
• Enhanced employee performance by designing and implementing comprehensive training programs.
• Active partner with HR in the company safety program
• Reduced onboarding time for new hires through the development of effective orientation modules.

Restaurant General Manager:

• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Assisted in recruiting, hiring and training of team members.
• Interacted well with customers to build connections and nurture relationships.
• Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
• Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
• Carefully interviewed, selected, trained, and supervised staff.
• Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
• Correctly calculated inventory and ordered appropriate supplies.
• Reduced employee turnover by fostering a positive work environment.
• Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
• Built and leveraged community relationships to drive business and maximize catering programs.
• Managed staff schedules and maintained adequate coverage for all shifts.
• Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
• Kept facility compliant with health codes, sanitation requirements and license regulations.
• Maximise sales through delivers, banquets and special events and functions.

• Designed and developed a corporate support college for all field managers.
• Managed a team consisting of 4 instructors, 4 field training managers and 3 administrative assistants, ensuring consistent delivery of high-quality instruction across all restaurants and company departments.
• Managed the arrival of all managers to the college, establish housing, transportation, meals, per diem, uniforms, and supplies.
• Certified over 300+ managers in Food Safety and Sanitation, along with re-certification every 3 years.
• Recognized by the National Restaurant Association the top 10 best training program in the Restaurant industry 3 years running.
• Streamlined onboarding processes, expediting new hire integration into the workforce.
• Regularly reviewed curricula content and methodologies used throughout various programs while applying necessary adjustments.
• Designated subject matter expert for restaurant operation.
• Managed new employee orientation and onboarding process more than 300 managers each year.
• Boosted employee engagement levels with interactive, hands-on training sessions focused on real-world applications of skills.
• Directed training programs and development paths for managers and supervisors.
• Created in-depth training manual and courses for all employees.
• Selected and assigned instructors to conduct specific training programs.
• Coordinated and prioritized required training courses for Managers in Training.