Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Receptionist
Soleil Smalls

Soleil Smalls

Indianapolis,IN

Summary


Customer service professional with solid background in delivering exceptional support and solutions. I have ten years of professional experience. Known for reliability, adaptability, and unwavering commitment to team success. Strong interpersonal skills and ability to navigate complex customer interactions with ease.

Overview

10
10
years of professional experience

Work History

PEO Benefit Specialist

Paychex
01.2022 - Current
  • Maintained accurate records of all employee benefits transactions, ensuring compliance with federal regulations.
  • Successfully managed leave of absence requests, ensuring timely communication with employees and proper documentation.
  • Collaborated with payroll department to ensure accurate deductions related to employee benefits were applied each pay cycle.
  • Improved employee understanding of benefit offerings through informative presentations and workshops.
  • Resolved complex benefits-related issues promptly, maintaining strong relationships with both employees and vendors.
  • Counseled employees experiencing life events, guiding them through the necessary steps to update their benefit elections accordingly.
  • Reduced company costs by conducting thorough benefits audits and identifying areas of improvement.
  • Conducted annual open enrollment sessions, providing clear guidance to employees on plan changes and updates.

Cashier Team Lead

Ross
12.2017 - 08.2022
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Trained team members on cash register operation and cash handling.

Cashier

Burlington
03.2015 - 12.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Bachelor of Science - Social Work

University of Phoenix
Tempe, AZ
03-2028

High School Diploma -

Warren Central High School
Indianapolis, IN
06-2017

Skills

  • Verbal and written communication
  • Problem-solving abilities
  • Multitasking
  • Critical Thinking
  • Microsoft Excel proficiency
  • Team building
  • Conflict Resolution
  • Training and Development
  • Employee Relations

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Timeline

PEO Benefit Specialist

Paychex
01.2022 - Current

Cashier Team Lead

Ross
12.2017 - 08.2022

Cashier

Burlington
03.2015 - 12.2017

Bachelor of Science - Social Work

University of Phoenix

High School Diploma -

Warren Central High School

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Soleil Smalls