Detrick Gilder
Lancaster,TX
Summary
Customer service representative/Logistics Sharp young ambulation goal achiever, with 4+ years of warehouse experience, 4+ years of forklift operator experience (not just sit down),while being OSHA certified. Also savvy and proficient in word, data entry, great customer service skills 4+ years, versatile with a great problem solving. Leader from birth while also being a great with crunch-time situations. A people person and well rounded for every culture.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
Work History
Warehouse Coordinator
Solo Brands Llc
Grapevine, TX
10.2020 - 04.2022
- Communicated with warehouse team leader on carrier issues, STO information and weekly productivity metrics.
- Built truck loading lists for drivers and facilitated loading processes between transportation and warehouse personnel.
- Coordinated receiving process and managed dock to efficiently unload trucks.
- Backfilled coordinator work across shifts to maintain adequate coverage for operational needs.
- Enforced organizational standards to maintain safe and healthy work environment.
- Conducted inventory audits with 100% accuracy following company procedures.
- Managed over $125,000,000 in inventory and 12 employees in 125,000 square-foot warehouse.
- Ltl coordinator
- Was training to handle hr day in day out task
Customer Service Representative
FinishMaster Automotive & Industrial Paint
Arlington, TX
11.2018 - 09.2020
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services and company information.
- Paint booth mixologist
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recommended products to customers, thoroughly explaining details.
- Updated account information to maintain customer records.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Trained new personnel regarding company operations, policies and services.
- Exhibited high energy and professionalism when dealing with clients and staff.
Lead Worker
Ox Inc
Arlington, TX
02.2017 - 11.2018
- Maintained and repaired facilities, equipment and tools.
- Cleaned and straightened work areas to maximize productivity and safety.
- Used measuring tools such as gauges and tape measure to identify conforming parts during production.
- Loaded, unloaded and moved material to and from storage and production areas.
- Performed general housekeeping and cleaning tasks.
- Maintained inventory and quality control
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Shipping and receiving specialist
Mechanic
Firestone Auto Care
Dallas, TX
05.2015 - 03.2017
- Replaced damaged, missing or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Completed full vehicle inspections to check for leaks, damage or other issues of concern.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Performed basic electric repairs such as resetting circuit breakers and fitting lighting fixtures.
- Disassembled defective parts to make proper repairs.
- ASE certified
- Inspected and tested equipment to locate worn and damaged parts.
Cashier
CVS Pharmacy
Red Oak, TX
03.2013 - 09.2015
- Helped customers complete purchases, locate items and join reward programs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Stocked, tagged and displayed merchandise as required.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Processed customer refunds and exchanges according to established guidelines.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
Education
High School Diploma -
Desoto High School
Desoto, TX 08.2007 - 07.2011
Associate of Arts - Mechanical Engineering
Navarro College
Corsicana, TX 07.2012 - 07.2014
Certification - Automotive Engineering
Cedar Valley College
Lancaster, TX 08.2015 - 06.2016
Skills
Auto mechanic
ASE certified in 4 fields
Order picking and processing
Forklift Operations
Warehouse Logistics
Maintenance and Repair
Microsoft Software Proficiency
Quality assurance
Repairs knowledge
Auto and engine repair
Technical Support
Money handling abilities
Warehousing functions
Order fulfillment
Administrative support
Timeline
Warehouse Coordinator
Solo Brands Llc
10.2020 - 04.2022
Customer Service Representative
FinishMaster Automotive & Industrial Paint
11.2018 - 09.2020
Lead Worker
Ox Inc
02.2017 - 11.2018
Certification - Automotive Engineering
Cedar Valley College
08.2015 - 06.2016
Mechanic
Firestone Auto Care
05.2015 - 03.2017
Cashier
CVS Pharmacy
03.2013 - 09.2015
Associate of Arts - Mechanical Engineering
Navarro College
07.2012 - 07.2014
High School Diploma -
Desoto High School
08.2007 - 07.2011