Summary
Overview
Work History
Education
Skills
Timeline
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ISABELLA SALYER

Oceanside,CA

Summary

Isabella Salyer is an expert in program management specializing in serving small to medium sized businesses in disadvantaged (DAC) and hard-to-reach communities (HTR) Currently, she is responsible for managing the PG&E administered Simplified Savings Program, which serves commercial businesses by upgrading them to energy and cost-efficient measures by direct install from a pre-screened and qualified contractor. Her experience includes energy efficiency project implementation, program communication management, and contractor management.


Overview

4
4
years of professional experience

Work History

Program Manager

The Ortiz Group
05.2023 - Current
  • Manage all contractors and their efforts on PG&E Simplified Savings Program
  • Support and help create implementation plan to best support out disadvantaged and hard to reach small to medium sized businesses
  • Work with partner teams to best identify, serve and support high priority businesses comprised of Community Based Organizations (CBOs)
  • Ensures regulatory compliance with the program
  • Conducts regular ridealongs and post-installation inspections to ensure compliance and accuracy of work done to small businesses
  • Conduct quarterly training with contractors to keep up to date with any program changes
  • Act as a liaison between contractors and other program partners to ensure all the needs of the program are met, and contractors are informed of any priorities, changes and issues
  • Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
  • Interacted with customers and clients to identify business needs and requirements.
  • Met with project stakeholders on regular basis to assess progress and make adjustments.
  • Managed multiple strategic projects with numerous sub-projects or workstreams.
  • Coached team members on productivity strategies to accomplish challenging goals.
  • Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients.
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Leveraged project management processes and tools to define and execute projects.

Project Manager

Pirch
04.2022 - 05.2023
  • Created long and short-term plans, including setting milestones and adhering to deadlines
  • Delegated tasks to the employees best suited to complete
  • Served as point of contact to all contractors, and internal teams for each individual project
  • Project expert for each project
  • Communicating with executives to keep projects aligned with their goals
  • Perform quality control on the project throughout development to maintain the standards expected
  • Adjusted schedules and targets on the project as needs or finances changed
  • Delegating tasks on the project to employees best positioned to complete them
  • Making effective decisions when presented with multiple options for how to progress with the project
  • Serving as a point of contact for teams when multiple units are assigned to the same project to ensure team actions remain in synergy
  • Communicating with executives or the board to keep the project aligned with their goals
  • Performing quality control on the project throughout development to maintain the standards expected
  • Adjusting schedules and targets on the project as needs or financing for the project change

Customer Success Manager

RockSpoon
10.2020 - 02.2022
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
  • Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
  • Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
  • Utilized customer feedback to inform changes and improvements to customer success plans.
  • Assisted customers with onboarding and product setup to foster successful adoption and usage.

Education

Bachelor of Art - Communications

Michigan State University
East Lansing, MI

Skills

  • Professional writing
  • Program performance analysis
  • Procurement
  • Customer and personnel training
  • Team training and development
  • Budget coordination
  • Onsite customer support
  • Project Management
  • Schedule oversight

Timeline

Program Manager

The Ortiz Group
05.2023 - Current

Project Manager

Pirch
04.2022 - 05.2023

Customer Success Manager

RockSpoon
10.2020 - 02.2022

Bachelor of Art - Communications

Michigan State University

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ISABELLA SALYER