Mariela Hernandez
Nashville,TN
Summary
Working as a waitress and a sales floor associate has strengthened my customer service skills, enabling me to communicate effectively and manage multiple tasks efficiently. Both roles taught me the importance of attention to detail and maintaining a positive attitude in high-pressure environments. These experiences have prepared me to excel in any customer-focused setting.
Overview
3
3
years of professional experience
Work History
Waitress
5 Agaves Mexican Restaurant
Nashville, TN
07.2024 - Current
- Greeted customers and provided menus.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Answered questions about menu items, ingredients, and pricing.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Provided excellent customer service by addressing any complaints or concerns promptly.
Sales Associate
The TJX Companies - Marshalls Store
Nashville, TN
04.2022 - 06.2024
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Built relationships with customers to encourage repeat business.
- Handled customer complaints in a professional manner.
- Suggested ideas for improving store operations and increasing profits.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Education
High School Diploma -
McGavock High School
Nashville, TN05-2024
Skills
- Bilingual (Spanish and English)
- Excellent communication skills
- Multi-tasking
- Exceptional customer service
- Organization
Timeline
Waitress
5 Agaves Mexican Restaurant
07.2024 - Current
Sales Associate
The TJX Companies - Marshalls Store
04.2022 - 06.2024
High School Diploma -
McGavock High School
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