Yvonne Copeland
Chesapeake,VA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Fuel Lead
Kroger Marketplace
04.2019 - 08.2022
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained clean sales floor and straightened and faced merchandise.
- Helped customers complete purchases, locate items, and join reward programs.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Trained and supervised new employees to use selling strategies and apply best practices.
Amazon Warehouse Worker
Amazon
05.2018 - 11.2019
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Performed general housekeeping and cleaning tasks.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Consistently lifted materials weighing as much as [Number] pounds.
Sales Associate
7/11 Convenience Store
11.2015 - 04.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
Salesperson
A.J Wright
03.2008 - 05.2012
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Greeted customers and helped with product questions, selections, and purchases.
- Handled customer inquiries and suggestions courteously and professionally.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
J.D. - Medical Billing And Coding
Kaplan College
Chesapeake, VA09.2013
No Degree - Business Administration And Management
Tidewater Community College
Portsmouth, VA05.2011
High School Diploma -
Oscar F. Smith High School
Chesapeake, VA06.1990
Skills
- Lead Generation Programs
- Leadership Competencies
- Infantry leadership
- Leading crews
- Staff mentoring & leadership
- Product Team Leadership
Timeline
Fuel Lead
Kroger Marketplace
04.2019 - 08.2022
Amazon Warehouse Worker
Amazon
05.2018 - 11.2019
Sales Associate
7/11 Convenience Store
11.2015 - 04.2018
Salesperson
A.J Wright
03.2008 - 05.2012
J.D. - Medical Billing And Coding
Kaplan College
No Degree - Business Administration And Management
Tidewater Community College
High School Diploma -
Oscar F. Smith High School
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