Summary
Overview
Work History
Education
Skills
Community Service
Timeline
Generic
Ann Lawson-Gray

Ann Lawson-Gray

Ypsilanti,MI

Summary

Healthcare professional with proven track record in managing front-desk operations, patient scheduling, and medical records. Known for collaborative approach and achieving efficient office workflows, adapting to changing needs with ease. Skilled in patient communication, appointment coordination, and administrative support.

Overview

19
19
years of professional experience

Work History

Business Admin/Reception

Med Beauty Aesthetics
03.2020 - 02.2025
  • Manage front desk operations answering customer inquiries about services, products, providers and pre/post op guidelines, answer/return phone calls, check-in and check-out with POS system, track purchases/credits/gift cards, promote sales and loyalty programs, team support, cleaning and prepping rooms, rooming patients, assisting with procedures/injections, scheduling appointments, assist with Air BNB, managing and ordering inventory and being a liaison between staff and owner in all managerial responsibilities

Medical Receptionist

Center for Plastic & Reconstructive Surgery
01.2017 - 01.2020
  • Manage front desk operations utilizing EMR/EHR/Intranet templates, NextGen, Greenway, Photo RX and Microsoft Office (Outlook, Word, Excel)
  • Verify and manage payments for insurance authorizations
  • Maintain efficient workflow at reception area
  • Manage retail skin care product sales and inventory
  • Support high volume of phone calls
  • Assess, inventory and recommend skin care products and services
  • Color-match camouflage make-up
  • Perform CoolSculpting services as a Certified CoolSculpting Practitioner
  • Cool Sculpting

Medical Receptionist

IHA Ann Arbor Family Medicine
01.2011 - 01.2017
  • Support high volume of phone calls
  • Facilitate efficient patient workflow at check-in/check-out areas
  • Perform administrative duties, including data entry and scanning
  • Verify insurance eligibility, complete patient encounter forms and collect coordinating payments

Medical Receptionist

Thorrez Medical Practice
01.2006 - 01.2011
  • Support high volume of phone calls
  • Facilitate efficient patient workflow at check-in/check-out areas
  • Perform administrative duties, including data entry and scanning
  • Verify insurance eligibility, complete patient encounter forms and collect coordinating payments
  • CPR Certified

Education

Certified Para Professional - Early Ed. Studies

Washtenaw Community College
01.2007

High School Diploma - Office Administration

Ypsilanti High School
01.1986

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking
  • Multitasking Abilities
  • Excellent communication
  • Critical thinking
  • Computer skills
  • Organizational skills
  • Calm under pressure
  • Active listening
  • Organization and time management
  • Decision-making
  • Problem resolution
  • Verbal communication

Community Service

  • Legal Assistant Notary Public to Judge Felix F. Rogalle, Romulus, MI, 1995, 1999
  • Legal Assistant Notary Public to Henry C. Ritchie & Associates, Ypsilanti, MI, 1987, 1995

Timeline

Business Admin/Reception

Med Beauty Aesthetics
03.2020 - 02.2025

Medical Receptionist

Center for Plastic & Reconstructive Surgery
01.2017 - 01.2020

Medical Receptionist

IHA Ann Arbor Family Medicine
01.2011 - 01.2017

Medical Receptionist

Thorrez Medical Practice
01.2006 - 01.2011

Certified Para Professional - Early Ed. Studies

Washtenaw Community College

High School Diploma - Office Administration

Ypsilanti High School

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