Lucero Torres
La Feria,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Healthcare Service Advocate
United Healthcare Group
La Feria, TX
09.2023 - Current
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Embraced the gray by listening for key terms and items that helped me determine if members needed addition resources and assistance in areas for Financial and Social Needs (SDoH).
- Resolved customer complaints regarding technical problems with products or services in a timely manner.
- Provided remote assistance to customers via phone for 17 months.
- Collaborated with healthcare providers to resolve billing discrepancies and pre-authorization issues.
- Handled a high volume of incoming medical and prescription coverage calls while providing exceptional customer service to patients and families.
Sales Analyst / Sales Manager
Qualfon Data Services
Harlingen, TX
08.2017 - 08.2023
- Trained new employees on customer service, sales interaction handling, and organizing strategies.
- Met with clients to discuss needs to provided tailored solutions, and close deals.
- Attended and coordinated weekly and quarterly business reviews.
- Achieved and exceeded company-defined sales quotas.
- Gathered, organized, and analyzed data to identify opportunities and discrepancies to work towards finding resolutions.
- Communicated clearly with employees, suppliers, and stakeholders to keep everyone on the same page to meet established business goals.
- Developed and implemented business strategies to achieve business goals and stay compliant to business needs.
Education
High School Diploma -
La Feria High School
La Feria, TX 7855906-2015
Skills
- Sales Experience
- Business Process Understanding
- Data Entry
- Tool Development
- Operational Efficiency
- Customer Service
- Forecast Tracking
- Operational Standards
- Microsoft Excel
- Effective Workflow Management
- Data Analysis
- Customer Rapport
- New Hire Training
Certification
- Operation Manager Program, certified in 05/2022, by Advance Leadership Academy at Qualfon University.
- Six Sigma Green Belt, certified on 01/21/2021, by Keisen Center International.
Timeline
Healthcare Service Advocate
United Healthcare Group
09.2023 - Current
Sales Analyst / Sales Manager
Qualfon Data Services
08.2017 - 08.2023
High School Diploma -
La Feria High School
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