Arturo Ramos
San Antonio,TX
Summary
Register Medical Assistant with over thirty years' of comprehensive experience interpreting and implementing quality assurance standards in Urgent Care setting, Clinical Research Coordinator, electrophysiology technician (nerve conduction), Laboratory Manager, Clinical Care Supervisor; and educator. Professionally trained with experience in ensuring high standards of culturally competent care and effective advocate for patients, management and excellent customer service. Extensive clinical care providing the best clinical care for patients, proficient in both Spanish and English. Trainer in clinical care, laboratory, IV's, quality control and assurance, DOT and NON-DOT certified instructor, Breath Alcohol instructor, respirator fit test instructor
Overview
33
33
years of professional experience
1
1
Certification
Work History
Medical Assistant
Dr. Gerardo Vasquez
Regional Clinical Specialist Lead
NextCare Urgentcare
San Antonio, TX
03.2021 - 01.2024
- Overseen multiple clinics in the east region, open and established new clinics, Created training materials for new hires on the company's procedures and policies.
- Provided technical support for customers in resolving complex issues.
- Coordinated with other departments to ensure efficient workflow processes.
- Conducted regular meetings with staff to review progress and address any concerns.
- Participated in ongoing training and compliance activities.
- Defined team directions and provided guidance to members.
- Managed and resolved incidents according to service agreements.
- Maintained positive working relationship with fellow staff and management.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Created a safe learning environment for medical assistants to practice clinical skills in a simulated setting.
- Demonstrated proper techniques for taking vital signs, performing venipuncture, administering injections, and collecting specimens.
- Monitored compliance with safety protocols when working with hazardous materials or conducting lab experiments.
- Helped students develop technical and soft skills necessary for successful medical assistant work.
- Taught students how to intervene in medical emergencies and how to perform head to toe assessments.
- Developed and implemented clinical laboratory instruction plans based on established curriculum guidelines.
- Demonstrated the operation of various medical devices used in clinical laboratories.
- Provides guidance to Clinical Care Specialist Leads on the determination of correct clinic.
inventory levels and the processing of orders as necessary to ensure that adequate and correct.
Audits designated clinics assuring that Clinical Care Specialist Leads and Clinical Care Specialists (Ma's) meet all regulatory standards. - Determines, develops and executes appropriate corrective plan when the results of the audit
indicate guidelines that have not been met. - Overseen areas for corrective action and improvement and provides recommendations to Clinic Managers, Area Operations Managers and the VP-Region Operations for each area on the performance of the clinic and clinic staff.
- Provides feedback to Director of Laboratory Services and VP-Region Operations on the performance of Clinical Care Specialists competency and compliance with laboratory
procedures and regulatory environment.
Lead Clinical Care Specialist
Impact Urgent Care/ NextCare Urgentcare
01.2014 - 03.2021
- Directed planning, scheduling, and implementation of day to day clinical activities and procedures, ensured efficient workflow and adequate care and treatment of our urgent care patients
- Oversaw daily operations (5 clinics) and communicated regularly with teams and resource Area Operations Manager
- Supervised staff development and implemented training for existing staff and new hires
- Performed VS, hip/waist/height/weight measures, injections, wound care, splinting, ekg, spirometry testing, drug testing, respirator fit testing, lift testing, physicals, lab testing
- Use of nextgen software EMR
- Complete routine specialized procedures, such as venipuncture and IV insertion independently
- DOT and Non-DOT collector and Instructor certified
- Clinical Care and IV Instructor
- Quality control, Inventory control biannually, clinic supply ordering, Monthly Internal Clinic Assessment Control, Marketing at community events, providing first aid at multiple events
- Repair minor clinical and clinic equipment.
Electrophysiology Research
Self-employed
01.2012 - 01.2017
- Directed planning, scheduling, and implementation of day to day clinical activities and procedures, ensured efficient workflow and adequate care and treatment of research subjects
- Electrophysiology performed Nerve Conduction Velocity (NCV) on subjects with diabetic neuropathy
- Conducted full battery of electrophysiological measures: Peroneal Motor, Peroneal Motor F- Waves, Sural Sensory, Median Motor, Median Sensory, Ulnar Motor, Ulnar Sensory, Tibia Motor Nerves and Quantitative Sensory Testing (QST)
- Study subjects for Endeavor Clinical Trials and Sam Clinical Research Center.
Clinical Research Coordinator & Eledrophysiology, Laboratory Manager
PRACS Institute (Formerly Cetero Research/DGD Research)
01.2010 - 01.2012
- Coordinated the recruitment, care, and treatment of research subjects in accordance with established study protocol and in accordance with FDA guidelines for clinical trials, research study management, and monitoring
- Ensured adherence to Cetera and SOP policies, and to nursing procedures, standards and practices
- Participated in and coordinated the planning, development, and implementation of clinical protocols in accordance with research parameters set out by the principal investigator
- Directed the planning, scheduling, and implementation of day to day clinical activities and procedures, ensured efficient workflow and adequate care and treatment of research subject
- Electrophysiology performed Nerve Conduction Velocity (NCV) on subjects with diabetic neuropathy
- Conducted full battery of electrophysiological measures: Peroneal Motor, Peroneal Motor F- Waves, Sural Sensory, Median Motor, Median Sensory, Ulnar Motor, Ulnar Sensory, Tibial Motor Nerves and Quantitative Sensory Testing (QST)
- Maintained required records of study activity including case report forms, drug dispensation records or regulatory forms
- Oversaw subject enrollment to ensure that informed consent is properly obtained and documented
- Prepared study-related documentation such as protocol worksheets, procedural manuals, adverse event reports, institutional review board documents, and progress reports.
Clinical Laboratory Manager/Electrophyslology, Clinical Research Coordinator
Cetero Research
01.2005 - 01.2011
- Oversaw daily operations and communicated regularly with teams and resource manager
- Supervised staff development and implemented training for existing staff and new hires
- Electrophysiology performed Nerve Conduction Velocity (NCV) on subjects with diabetic neuropathy
- Conducted full battery of electrophysiological measures: Peroneal Motor, Peroneal Motor F- Waves, Sural Sensory, Median Motor, Median Sensory, Ulnar Motor, Ulnar Sensory and Tibial Motor Nerves
- Studied device clinical research coordinator and conducted multiple glucometer studies
- Led multiple study screening.
Medical Assistant Ill
Cetero Research
01.2002 - 01.2005
- Studied patient specimens; performed medical laboratory tests, and selected medical procedures as directed by established clinical protocol
- Ensured quality and safe delivery of Research Medical Assistant services in an inpatient and outpatient setting
- Performed VS, hip/waist/height/weight measures independently
- Completed routine specialized procedures, such as venipuncture and IV insertion independently
- Studied device clinical research coordinator and conducted multiple glucometer studies to include a testosterone gel studies.
Medical Assistant Instructor
Career Point College
01.2001 - 01.2003
Medical Assistant Supervisor
Texas Medclinic
01.1992 - 01.1999
Medical Assistant
Dr. Bernard Swift
01.1994 - 01.1998
Medical Assistant
Dr. Michelle Berry
01.1991 - 01.1993
Education
Diploma in Medical Assistant, Clinical/Clerical -
San Antonio College of Medical Assistants
San Antonio College
Sidney Lanier High School
Skills
- Electrocardiography (EKG)
- Patient Assessments
- Certified in Basic Life Support (BLS)
- Venipuncture and Phlebotomy
- Clinical Supervision
- Patient Care
- Specimen Handling
- Supervisory Experience
- Clinical Instruction
- Medical Practice Oversight
- Clinical Research
- Training Program Development
Certification
- American Heart Association/CPR & AED
- PFT Certification
- Electrophysiology Certified by the Neurological Core Laboratory (NCL)
- Albert Einstein Medical School (Dr. Joe Arezzo)
- Electrophysiology Trained by Dr. Stephen Hoffman, Board Certified Neurologist
- Registered Medical Assistant Certification
- DOT Collection Certified Instructor
- Respirator Fit Testing Certified Instructor
- Clinical Care/Intravenous Instructor
- Texas State Society of the American Medical Technologists
- Human Research Subject Protection (National Institute of Health; Certification 2388526)
- Good Clinical Practice (NIDA Clinical Trials Network, CTN exp: 3 May 2024)
Clinical Research Experience
- Multiple device trials
- Electrophysiology trials for diabetic neuropathy studies
Languages
Spanish
Professional
English
Professional
References
References available upon request.
Timeline
Regional Clinical Specialist Lead
NextCare Urgentcare
03.2021 - 01.2024
Lead Clinical Care Specialist
Impact Urgent Care/ NextCare Urgentcare
01.2014 - 03.2021
Electrophysiology Research
Self-employed
01.2012 - 01.2017
Clinical Research Coordinator & Eledrophysiology, Laboratory Manager
PRACS Institute (Formerly Cetero Research/DGD Research)
01.2010 - 01.2012
Clinical Laboratory Manager/Electrophyslology, Clinical Research Coordinator
Cetero Research
01.2005 - 01.2011
Medical Assistant Ill
Cetero Research
01.2002 - 01.2005
Medical Assistant Instructor
Career Point College
01.2001 - 01.2003
Medical Assistant
Dr. Bernard Swift
01.1994 - 01.1998
Medical Assistant Supervisor
Texas Medclinic
01.1992 - 01.1999
Medical Assistant
Dr. Michelle Berry
01.1991 - 01.1993
Diploma in Medical Assistant, Clinical/Clerical -
San Antonio College of Medical Assistants
San Antonio College
Sidney Lanier High School
- American Heart Association/CPR & AED
- PFT Certification
- Electrophysiology Certified by the Neurological Core Laboratory (NCL)
- Albert Einstein Medical School (Dr. Joe Arezzo)
- Electrophysiology Trained by Dr. Stephen Hoffman, Board Certified Neurologist
- Registered Medical Assistant Certification
- DOT Collection Certified Instructor
- Respirator Fit Testing Certified Instructor
- Clinical Care/Intravenous Instructor
- Texas State Society of the American Medical Technologists
- Human Research Subject Protection (National Institute of Health; Certification 2388526)
- Good Clinical Practice (NIDA Clinical Trials Network, CTN exp: 3 May 2024)
Medical Assistant
Dr. Gerardo Vasquez
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