Enrrique Vargas
Sanford,FL
Summary
More than 15 years successful experience in customer service/ call center leadership and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems. Effective in analytical PC skills
Strong knowledge of Microsoft, Excel, Pivot Tables, First PowerPoint, LexisNexis, and Innovis
Ability to take vitals, manually obtain blood pressure , and use a glucose monitor.
A team player, strong knowledge of products and services.
Bilingual and proficient in Spanish
Overview
21
21
years of professional experience
Work History
Client Advisor
Seascoast Bank
09.2023 - 12.2023
- Enroll clients with new account products
- Helping approximately 30 clients with their finances
- Lead and create the Teller schedule weekly
- Open new client accounts
Development Center Coach
J.P. Morgan Chase, Orlando
11.2019 - 09.2023
- Facilitation of JTE training modules through Adobe & Zoom
- Create Excel Spreadsheets for new hire data
- Create PowerPoint training guides for Adobe rooms
- Answer questions employees may have regarding content of corporate training
- Assist in the deployment of work from home equipment and troubleshooting issues
- Conduct high level review of clients account
- Review specialized Chase accounts to assist with payments
- Conduct daily reports on any system issues to leadership
- Assist leadership with team building exercises
- Train team members on new updates and tools
- Conducting 1 on 1 and group coaching sessions
- Live call listening; side by sides with any agent that is live on a phone call and providing real time, on the spot feedback
Customer Care Supervisor
Charter Spectrum
10.2008 - 06.2019
- Conduct interviews for hiring new agents
- Conduct meetings with agents to review goals
- Support QMS admins to ensure implementation of recordings
- Conduct weekly team meetings
- Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
- Record Quality calls for coaching and for management
- Developing training exercise for management
- Build reports to improve call center goals
- Record adjustments on accounts
- Review data to resolve any issue for all Call Centers
- Responsible for grading and coaching Spanish agents
Platoon Sergeant E-5
United States Marine Corps
06.2003 - 07.2017
- Three years Military Training Instructor
- Monitor wounded Marines
- Transport Marines to medical bay
- In charge of staffing platoons
- In charge of a 50 Marine Motor Platoon
- Conducting combat training exercises
- Motor transport maintenance and inventory control
Education
Introduction to Networking -
JONES/NCTI
Electrocardiograph Aide Program
FLORIDA HEALTHCARE ACADEMY
Orlando, FL11-2024
Emergency Medical Technician - Emergency Medical Services
Seminole State College
Sanford08-2024
Skills
- CPR
- Excel
- Teamwork
- Computer Networking
- Microsoft Word
- Military Vehicle Operator
- PowerPoint
Timeline
Client Advisor
Seascoast Bank
09.2023 - 12.2023
Development Center Coach
J.P. Morgan Chase, Orlando
11.2019 - 09.2023
Customer Care Supervisor
Charter Spectrum
10.2008 - 06.2019
Platoon Sergeant E-5
United States Marine Corps
06.2003 - 07.2017
Introduction to Networking -
JONES/NCTI
Electrocardiograph Aide Program
FLORIDA HEALTHCARE ACADEMY
Emergency Medical Technician - Emergency Medical Services
Seminole State College
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