James Nungesser
Lancaster,Oh
Summary
Dynamic leader with a proven track record at Performance Auto Group, excelling in customer service and staff development. Spearheaded initiatives that significantly enhanced customer satisfaction and team productivity. Skilled in service planning and adept at fostering strong customer relationships, ensuring repeat business and loyalty.
Personable and dedicated with natural ability to connect with customers and foster positive relationships. Possesses solid understanding of customer service principles and adept at resolving issues efficiently and effectively. Committed to enhancing customer satisfaction and driving team success.
Overview
13
13
years of professional experience
Work History
Assistant Service Manager
Performance Auto Group
01.2022 - 04.2024
- Met with customers to discuss service needs and develop effective and practical solutions.
- Met with customers to discuss service needs and offer available solutions.
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
Assistant Service Manager
Germain Family Of Dealerships
02.2021 - 12.2022
- Met with customers to discuss service needs and offer available solutions.
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
Supervisor
Bj's Tire Center
02.2011 - 02.2020
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Education
High School Diploma -
Walnut Ridge
Columbus, OH06-1986
Skills
- Customer service focus
- Training and mentoring
- Staff training and development
- Attention to detail
- Service planning
- Schedule coordination
- Decision-making
Timeline
Assistant Service Manager
Performance Auto Group
01.2022 - 04.2024
Assistant Service Manager
Germain Family Of Dealerships
02.2021 - 12.2022
Supervisor
Bj's Tire Center
02.2011 - 02.2020
High School Diploma -
Walnut Ridge
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