Kasey Molina
Bronx,NY
Summary
Customer service-oriented professional with strong interpersonal and analytical skills. Adept at adapting to new environments, managing multiple tasks, and providing high-quality service. Seeking a role that leverages my skills in customer relations, administrative support, and operations management.
Overview
7
7
years of professional experience
Work History
Bartender/Server
Heritage Grand Bakery & Pizza Bar
03.2023 - Current
- Proven ability to mix and serve alcoholic and non-alcoholic beverages
- Excellent customer service skills
- Strong organizational and time management skills
- Ability to work under pressure and in a fast-paced environment
- Knowledge of alcoholic beverages and food pairings
- Experience with cash handling and point-of-sale systems
- Ability to work as part of a team
- Attention to detail and accuracy
- Compliance with safety and sanitation procedures
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Retailer/Barista/Server
Le Pain Quotidien
03.2022 - 03.2023
- Proactively went above and beyond to exceed guests' expectations, providing excellent customer service and creating a relaxed and comfortable atmosphere
- Promptly greeted guests and created meaningful connections with everyone, establishing a positive first impression
- Prepared batches of food and drinks for retail counter and dining room, ensuring that all products were made to standard recipes and presented in a visually appealing manner
- Demonstrated ability to use knowledge of pastry, bread, kitchen, and retail items to sell items and make educated suggestions to guests
- Properly bagged and boxed to-go food and pastries, ensuring that they were secure and presentable
- Maintained the pastry display throughout the day, ensuring that it was stocked, organized, and attractive
- Handled sales transactions at the retail counter, following all cash handling procedures
- Answered the phone in a professional and courteous manner, taking care to identify myself and the restaurant
- Addressed customer complaints promptly and respectfully while taking steps to resolve them to the customer's satisfaction
- Completed all opening, mid, and closing procedures according to company standards, ensuring that the restaurant was clean and ready for customers
- Followed all food safety procedures to ensure that the food was safe to eat, helping to prevent foodborne illness
- Received positive feedback from customers and managers for my handling of phone calls, complaints, and opening/closing procedures
- Contributed to a safe shopping environment by enforcing safety regulations consistently throughout the store premises.
- Exceeded sales targets through effective upselling techniques and product knowledge sharing with customers.
Front Desk Assistant
Rebecca Kleinerman. MD
05.2021 - 03.2022
- Greeted patients in a friendly and professional manner, taking the time to answer their questions and make them feel welcome
- Answered phone calls promptly and efficiently, providing accurate and helpful information to patients and callers
- Scheduled appointments according to patient needs and availability, ensuring that they were able to see the doctor or nurse as soon as possible
- Maintained a filing system that was organized and efficient, ensuring that patient records were easily accessible
- Answered emails and electronic messages in a timely manner, providing accurate and helpful information to patients and staff
- Updated financial information as needed, ensuring that patient accounts were accurate and up to date
- Collected patient charges in a professional and courteous manner, ensuring that patients were aware of their financial obligations
- Filed, collected, and expedited third-party claims in a timely and efficient manner, ensuring that patients received the financial assistance they needed
- Protected patients' rights by maintaining the confidentiality of their medical, personal, and financial information
Barista
Starbucks
01.2020 - 05.2021
- Prepared and served beverages and food to customers in a timely and efficient manner, following all safety and sanitation procedures
- Handled customer payments accurately and efficiently, ensuring that customers were satisfied with their experience
- Set up and restocked product displays in a visually appealing and organized manner
- Cleaned and sanitized work areas, utensils, and equipment to ensure a safe and sanitary environment
- Described menu items to customers in a clear and concise manner, making recommendations based on their needs and preferences
- Served prepared foods in a timely and efficient manner, ensuring that they were hot and fresh
- Checked the temperatures of freezers, refrigerators, and heating equipment to ensure that food was being stored at the proper temperature
- Cleaned service and seating areas to ensure a clean and inviting environment for customers
- Took customer orders accurately and conveyed them to other employees in a timely manner
Certified Lifeguard
Elite Pools
08.2018 - 01.2020
- Enforced pool rules and regulations in a way that was fair and consistent, ensuring the safety of all guests
- Rescued swimmers who were in distress, using my skills and training to save lives
- Administered first aid and CPR to guests who were injured or ill, providing them with the medical attention they needed
- Provided excellent customer service to all guests, making sure they had a positive experience at the pool
- Maintained the pool chemical balance and kept the surrounding areas clean and safe, ensuring that the pool was a safe and enjoyable place for everyone
- Conducted daily checks of the pool area and equipment, ensuring that everything was in good working order and that the pool was safe for use
Human Resources Assistant (Intern)
FlatRate Moving
12.2017 - 07.2018
- Provided administrative support to the HR department, such as filing, data entry, and scheduling appointments
- Assisted with recruitment and onboarding of new employees, such as posting job openings and screening resumes
- Processed employee paperwork, such as new hire paperwork, performance reviews, and termination paperwork
- Maintained employee records, such as personnel files and benefits information
- Answered employee questions about HR policies and procedures
Education
Bachelor of Arts - Sociology, Business
Lehman College
Skills
- Detail-oriented
- Time Management
- Leadership
- Quick Learner
- Strong Collaborator
- Data Management
- Project Management
- Administrative Support
- Microsoft Office Suite
- Multi-Line Phones
- Strong multitasking
- Strong work ethic
- Upselling strategies
- Friendly and outgoing
Timeline
Bartender/Server
Heritage Grand Bakery & Pizza Bar
03.2023 - Current
Retailer/Barista/Server
Le Pain Quotidien
03.2022 - 03.2023
Front Desk Assistant
Rebecca Kleinerman. MD
05.2021 - 03.2022
Barista
Starbucks
01.2020 - 05.2021
Certified Lifeguard
Elite Pools
08.2018 - 01.2020
Human Resources Assistant (Intern)
FlatRate Moving
12.2017 - 07.2018
Bachelor of Arts - Sociology, Business
Lehman College
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