Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Hannah Thiam

Oklahoma City,OK

Summary

I’m a friendly face with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.

Overview

24
24
years of professional experience

Work History

Assistant Store Manager

Aldi
Oklahoma City, OK
03.2019 - Current
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Maintained inventory by checking merchandise to determine levels.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Completed thorough opening, closing and shift change functions to maintain optimal operational standards each day.

Restaurant Manager

Dennys Diner
Midwest City, OK
01.2013 - 03.2019
  • Calculated inventory and ordered appropriate supplies to meet expected demands.
  • Maintained entire look of restaurant, keeping it clean and inviting at all times.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Interacted with customers to gauge responsiveness to hospitality and menus.
  • Assisted personnel with duties and tasks during high-volume periods.
  • Enforced and adhered to high-standards of cleanliness and organization throughout work and serving areas to remain compliant with company policies and regulatory requirements.
  • Interviewed and hired new workers offering great personalities, fantastic restaurant experience and desire to work hard.
  • Stayed abreast of federal, state and local regulations and upheld strict food safety standards.
  • Developed and implemented strategies to enhance team performance, improve processes and boost results.
  • Executed hands-on preventive maintenance and repairs to keep equipment functional.

Restaurant Manager

IHOP
Oklahoma City, OK
01.2009 - 01.2013
  • Calculated inventory and ordered appropriate supplies to meet expected demands.
  • Maintained entire look of restaurant, keeping it clean and inviting at all times.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Interacted with customers to gauge responsiveness to hospitality and menus.
  • Assisted personnel with duties and tasks during high-volume periods.
  • Enforced and adhered to high-standards of cleanliness and organization throughout work and serving areas to remain compliant with company policies and regulatory requirements.
  • Interviewed and hired new workers offering great personalities, fantastic restaurant experience and desire to work hard.
  • Developed and implemented strategies to enhance team performance, improve processes and boost results.
  • Stayed abreast of federal, state and local regulations and upheld strict food safety standards.
  • Promoted safe working conditions by monitoring safety procedures and equipment.

Preschool Teacher

TLC Child Development Center
Piedmont, OK
01.2000 - 01.2009
  • Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.
  • Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
  • Implemented hands-on, play-based strategies for experiential learning.
  • Developed professional relationships with parents, teachers, directors and therapists.
  • Collaborated with colleagues on developing new classroom projects and monthly themes.
  • Met with parents to discuss child behavior and academic progress.
  • Created and implemented developmentally appropriate curriculum addressing learning styles.
  • Participated in workshops, trainings and conferences to improve educational skills.

Education

Associate of Applied Science - Administrative Supervision

OSU/OKC
Oklahoma City, OK
05.2005

Certificate of Mastery - Early Childhood Development

OSU/OKC
Oklahoma City, OK
05.2005

Associate of Arts - Welding

Canadian Valley Technology Center - Cowan/Yukon/Czech
Yukon, OK
05.2002

Skills

  • Hiring and Training
  • Team Building and Leadership
  • Work Planning and Prioritization
  • Problem-Solving
  • Retail Operations
  • Inventory Control
  • Strategic Merchandising
  • POS Systems
  • Assignment Delegation
  • Store Opening and Closing
  • Shift Scheduling

References

Aldi District Manager Kayla Collier

940-7651371

Aldi Store Manager Isaih Saenz

405-626-2245

Timeline

Assistant Store Manager

Aldi
03.2019 - Current

Restaurant Manager

Dennys Diner
01.2013 - 03.2019

Restaurant Manager

IHOP
01.2009 - 01.2013

Preschool Teacher

TLC Child Development Center
01.2000 - 01.2009

Associate of Applied Science - Administrative Supervision

OSU/OKC

Certificate of Mastery - Early Childhood Development

OSU/OKC

Associate of Arts - Welding

Canadian Valley Technology Center - Cowan/Yukon/Czech

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